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Smartlook: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Smartlook
Brand: Smartlook
Rating: 4.69 (3539 reviews)

4.69 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(3539)

Smartlook: Free Session Replay Tool with Web, Mobile, & App ...

Smartlook Overview

Smartlook provides product analytics and visual user insights for websites and mobile apps, trusted by over 2800 paying organizations. It is easy to use.

Use Cases

Customers recommend Engagement Management, Onboarding, Helpdesk Management, as the business use cases that they have been most satisfied with while using Smartlook.

Other use cases:

Products & Pricelist Management
Rating And Review Management
Content Management
Campaign Management
Digital Marketing
Contacts History
Social Media Analytics

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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Smartlook.

Other priorities:

Acquire Customers
Improve ROI
Launch New Products
Improve Efficiency
Improve Digital And Social Presence
Improve Navigation
Reduce Bounce
Improve Internal Communications
Enter New Markets Internationally Or Locally

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Smartlook Use-Cases and Business Priorities: Customer Satisfaction Data

Smartlook works with different mediums / channels such as Website. and Mobile.

Smartlook's features include Recording, Personalization, Dashboard, etc. and Smartlook support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Smartlook analytics capabilities include Analytics, and Custom Reports.

Reviews

"We tried UXCam, but the company’s pricing was hidden in a way. Thus we continued searching for and evaluating other available options in the market. Luckily, we found Smartlook that also supports Flutter technology. As it happens, Smartlook came out... on top for us as a great investment with clear, straightforward pricing." - Jere Seppala

Smartlook, Lucky Orange, Mouseflow, Inspectlet, Label Insight, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Smartlook

Top Industries

Marketing and Advertising
Computer Software
Information Technology and Services

Popular in

Small Business
Mid Market
Enterprise

Smartlook is popular in Marketing And Advertising, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Smartlook Use Cases

Why is Smartlook the best choice for Engagement Management?

Smartlook empowers businesses to understand user behavior on their websites and mobile applications. The platform offers detailed analytics, visualizing user interactions through recordings and data visualization. Smartlook's effectiveness is limited in scenarios where user interaction data does not directly influence business objectives.

"...Heatmaps are an extremely useful way to find out where people are engaging with your website and how they navigate...." Peer review by Simon M, Director

Read Reviews

How does Smartlook address your Onboarding Challenges?

How can Smartlook enhance your Helpdesk Management process?

What Are the key features of Smartlook for Products & Pricelist Management?

What makes Smartlook ideal for Rating And Review Management?

39+ more Business Use Cases

13 buyers and buying teams have used Cuspera to assess how well Smartlook solved their Conversion Rate Optimization needs. Cuspera uses 3539 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Jere Seppala Chief Technology Officer and a co-founder Hookle	We tried UXCam, but the company’s pricing was hidden in a way. Thus we continued searching for and evaluating other available options in the market. Luckily, we found Smartlook that also supports Flutter technology. As it happens, Smartlook came out on top for us as a great investment with clear, s...traightforward pricing. Testimonial By Jere Seppala
Michal Baturko Olbert CMO In creative	Instinct can be useful. But only as initial hunch about what’s happening. That doesn’t mean we’ll start fixing things right away as our first guess might be wrong. Testimonial By Michal Baturko Olbert
Ana Batista Director of Design StoragePug	We resigned from Hotjar because they removed funnel analysis, and we couldn’t see where people were leaving the page. It was crucial for us to see the exact moment that the person is leaving and watch the session recording of it. Also, the heatmaps stopped appearing properly on our websites, the ho...t spots were not in the right places (i.e. next to the button rather than on the button). Testimonial By Ana Batista

CUSTOMERS	TESTIMONIALS
Jere Seppala Chief Technology Officer and a co-founder Hookle	We tried UXCam, but the company’s pricing was hidden in a way. Thus we continued searching for and evaluating other available options in the market. Luckily, we found Smartlook that also supports Flutter technology. As it happens, Smartlook came out on top for us as a great investment with clear, s...traightforward pricing. Testimonial By Jere Seppala
Michal Baturko Olbert CMO In creative	Instinct can be useful. But only as initial hunch about what’s happening. That doesn’t mean we’ll start fixing things right away as our first guess might be wrong. Testimonial By Michal Baturko Olbert
Ana Batista Director of Design StoragePug	We resigned from Hotjar because they removed funnel analysis, and we couldn’t see where people were leaving the page. It was crucial for us to see the exact moment that the person is leaving and watch the session recording of it. Also, the heatmaps stopped appearing properly on our websites, the ho...t spots were not in the right places (i.e. next to the button rather than on the button). Testimonial By Ana Batista

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Vertigo Games Computer & Network Security	Computer & Network Security	Case Study Vertigo Games Vertigo Games uses Smartlook to improve the mobile game development Read More
StoragePug Computer Software	Computer Software	Case Study StoragePug How Smartlook became a perfect alternative to Hotjar for StoragePug Read More
Elitedate Internet	Internet	Case Study Elitedate How Elitedate made its marketing 12% cheaper with Smartlook Read More

Video

Smartlook - A new era in user analytics has arrived

Frequently Asked Questions(FAQ)

for Smartlook

What is Smartlook?

Smartlook is a conversion rate optimization platform to analyze user behavior in different possible ways. It helps to enhance customer relationships and increase sales and revenue.

Smartlook records users on websites and mobile apps. It analyses both websites and mobile apps to understand user behavior, trends, and bugs in detail all of which helps to make better data-driven decisions. It provides website analytics that helps to understand where users struggle on the website and how to increase conversions. Similar analytics are available for mobile apps also.

What is Smartlook used for?

Smartlook is a Conversion Rate Optimization Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Engagement Management, Onboarding and Helpdesk Management .