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Smartlook: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Smartlook
Brand: Smartlook
Rating: 4.69 (3539 reviews)

4.69 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(3539)

Smartlook: Free Session Replay Tool with Web, Mobile, & App ...

Smartlook Overview

Smartlook provides product analytics and visual user insights for websites and mobile apps, trusted by over 2800 paying organizations. It is easy to use.

Use Cases

Customers recommend Engagement Management, Onboarding, Helpdesk Management, as the business use cases that they have been most satisfied with while using Smartlook.

Other use cases:

Products & Pricelist Management
Rating And Review Management
Content Management
Campaign Management
Digital Marketing
Contacts History
Social Media Analytics

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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Smartlook.

Other priorities:

Acquire Customers
Improve ROI
Launch New Products
Improve Efficiency
Improve Digital And Social Presence
Improve Navigation
Reduce Bounce
Improve Internal Communications
Enter New Markets Internationally Or Locally

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Smartlook Use-Cases and Business Priorities: Customer Satisfaction Data

Smartlook works with different mediums / channels such as Website. and Mobile.

Smartlook's features include Recording, Personalization, Dashboard, etc. and Smartlook support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Smartlook analytics capabilities include Analytics, and Custom Reports.

Reviews

"We’d probably do a new layout, move elements around, try to put everything into one column and add or remove form fields." - Radek Novak

Smartlook, Lucky Orange, Mouseflow, Inspectlet, NielsenIQ, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Smartlook

Top Industries

Marketing and Advertising
Computer Software
Information Technology and Services

Popular in

Small Business
Mid Market
Enterprise

Smartlook is popular in Marketing And Advertising, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Smartlook Use Cases

What makes Smartlook ideal for Engagement Management?

Smartlook empowers businesses to understand user behavior on their websites and mobile applications. The platform offers detailed analytics, visualizing user interactions through recordings and data visualization. Smartlook's effectiveness is limited in scenarios where user interaction data does not directly influence business objectives.

"...We are also working towards engaging the users more...." Peer review by Ragesh W, Founder

Read Reviews

What makes Smartlook ideal for Onboarding?

How efficiently Does Smartlook manage your Helpdesk Management?

What benefits does Smartlook offer for Products & Pricelist Management?

How does Smartlook facilitate Rating And Review Management?

39+ more Business Use Cases

13 buyers and buying teams have used Cuspera to assess how well Smartlook solved their Conversion Rate Optimization needs. Cuspera uses 3539 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Radek Novak founder Elitedate	We’d probably do a new layout, move elements around, try to put everything into one column and add or remove form fields. Testimonial By Radek Novak
Milena Brum Full Stack Developer AstroPay	I wish we knew Smartlook earlier, it would take many problems out of the equation. The tool helps us solve our team’s discussions when there is one opinion versus another. Instead of being led by hunches, we look at the user behavior data. With such evidence-based decision-making, we’re sure that o...ur actions serve our users in the best way possible. Testimonial By Milena Brum
Petr Passinger CMO Sewio	Smartlook became an integral part of any upcoming website updates – preceding and completing any of the changes we will make in the future. Witnessing the results sold us on the idea of using Smartlook. Testimonial By Petr Passinger

CUSTOMERS	TESTIMONIALS
Radek Novak founder Elitedate	We’d probably do a new layout, move elements around, try to put everything into one column and add or remove form fields. Testimonial By Radek Novak
Milena Brum Full Stack Developer AstroPay	I wish we knew Smartlook earlier, it would take many problems out of the equation. The tool helps us solve our team’s discussions when there is one opinion versus another. Instead of being led by hunches, we look at the user behavior data. With such evidence-based decision-making, we’re sure that o...ur actions serve our users in the best way possible. Testimonial By Milena Brum
Petr Passinger CMO Sewio	Smartlook became an integral part of any upcoming website updates – preceding and completing any of the changes we will make in the future. Witnessing the results sold us on the idea of using Smartlook. Testimonial By Petr Passinger

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
AstroPay Financial Services	Financial Services	Case Study AstroPay Smartlook helped the AstroPay team spot problems in the cryptocurrency purchase process. Read More
Kiwi.com Transportation/Trucking/Railroad	Transportation/Trucking/Railroad	Case Study Kiwi.com How Kiwi.com use Smartlook to verify bugs and issues that the customers report. Read More
Vertigo Games Computer & Network Security	Computer & Network Security	Case Study Vertigo Games Vertigo Games uses Smartlook to improve the mobile game development Read More

Video

Smartlook - A new era in user analytics has arrived

Frequently Asked Questions(FAQ)

for Smartlook

What is Smartlook?

Smartlook is a conversion rate optimization platform to analyze user behavior in different possible ways. It helps to enhance customer relationships and increase sales and revenue.

Smartlook records users on websites and mobile apps. It analyses both websites and mobile apps to understand user behavior, trends, and bugs in detail all of which helps to make better data-driven decisions. It provides website analytics that helps to understand where users struggle on the website and how to increase conversions. Similar analytics are available for mobile apps also.

What is Smartlook used for?

Smartlook is a Conversion Rate Optimization Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Engagement Management, Onboarding and Helpdesk Management .