Home Conversion Rate Optimization Smartlook

Smartlook: Use-Cases, Insights and Reviews | 2026 Cuspera

Name: Smartlook
Brand: Smartlook
Rating: 4.7 (3539 reviews)

4.69 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Comprehensive product analytics & visual user insights

Smartlook Overview

Smartlook addresses the challenge of understanding user behavior on websites and mobile apps through its product analytics capabilities. It provides visual user insights that help businesses identify and resolve conversion rate bottlenecks. By analyzing user interactions, companies can make informed decisions to enhance user experiences and drive growth. With over 2,800 organizations utilizing Smartlook, it is positioned as a valuable tool for businesses seeking to optimize their digital platforms. The platform's ease of use ensures that even non-technical teams can extract actionable insights, enhancing ROI by improving customer engagement and conversion rates.

Use Cases

Customers recommend Engagement Management, Onboarding, Helpdesk Management, as the business use cases that they have been most satisfied with while using Smartlook.

Other use cases:

Products & Pricelist Management
Rating And Review Management
Content Management
Campaign Management
Digital Marketing
Contacts History
Social Media Analytics

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Smartlook.

Other priorities:

Acquire Customers
Improve ROI
Launch New Products
Improve Efficiency
Improve Digital And Social Presence
Improve Navigation
Reduce Bounce
Improve Internal Communications
Enter New Markets Internationally Or Locally

See all business priorities See less business priorities

Smartlook Use-Cases and Business Priorities: Customer Satisfaction Data

Smartlook works with different mediums / channels such as Website. and Mobile.

Smartlook's features include Recording, Personalization, Dashboard, etc. and Smartlook support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Smartlook analytics capabilities include Analytics, and Custom Reports.

Reviews

"After implementing insights retrieved from Smartlook, 20% more people were able to finish their registration successfully." - David Agajanian

Peer review evidence (same sources as the product rating summary)

"...But if you are selling things on your blog, I do not see how it helps you, except if you want to see user interaction with your blog...." Peer review by Elizabeth Uchealor, Human Resources Recruiter, The Home Business owner

"...They are most interested in the recordings of new players they check whether a gamer completes the onboarding guides...." Case Study Vertigo Games

"...We can also recommend your customer service – whenever we faced a problem, someone from support helped us a lot...." Testimonial by Hazal Bulut, Quality Assurance Tester, Vertigo Games

Smartlook, Convert Experiences, Epsilon Accelerate (formerly Yieldify), Kameleoon, WalkMe Digital Adoption Platform, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Smartlook provides product analytics and visual user insights for websites and mobile apps, trusted by over 2800 paying organizations. It is easy to use.

Popular Business Setting

for Smartlook

Top Industries

Marketing and Advertising
Computer Software
Information Technology and Services

Popular in

Small Business
Mid Market
Enterprise

Smartlook is popular in Marketing And Advertising, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Smartlook Customer wins, Customer success stories, Case studies

What solutions does Smartlook provide for Engagement Management?

Smartlook empowers businesses to understand user behavior on their websites and mobile applications. The platform offers detailed analytics, visualizing user interactions through recordings and data visualization. Smartlook's effectiveness is limited in scenarios where user interaction data does not directly influence business objectives.

"...But if you are selling things on your blog, I do not see how it helps you, except if you want to see user interaction with your blog...." Peer review by Elizabeth Uchealor, Human Resources Recruiter, The Home Business owner

Read Reviews

What Are the key features of Smartlook for Onboarding?

How can Smartlook optimize your Helpdesk Management Workflow?

How does Smartlook facilitate Products & Pricelist Management?

How efficiently Does Smartlook manage your Rating And Review Management?

13 buyers and buying teams have used Cuspera to assess how well Smartlook solved their Conversion Rate Optimization needs. Cuspera uses 3539 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

CUSTOMERS	TESTIMONIALS
David Agajanian product manager Disqo	After implementing insights retrieved from Smartlook, 20% more people were able to finish their registration successfully. Testimonial By David Agajanian
Hazal Bulut Quality Assurance Tester Vertigo Games	We chose Smartlook since it provides us with every single data that we could ever ask for. The platform offers many advanced features. For example, thanks to your API, we can easily access and monitor in-game behaviors. And Smartlook’s stable SDK in terms of development are real time-savers. We can... also recommend your customer service – whenever we faced a problem, someone from support helped us a lot. Testimonial By Hazal Bulut
Milena Brum Full Stack Developer AstroPay	I wish we knew Smartlook earlier, it would take many problems out of the equation. The tool helps us solve our team’s discussions when there is one opinion versus another. Instead of being led by hunches, we look at the user behavior data. With such evidence-based decision-making, we’re sure that o...ur actions serve our users in the best way possible. Testimonial By Milena Brum

CUSTOMERS	TESTIMONIALS
David Agajanian product manager Disqo	After implementing insights retrieved from Smartlook, 20% more people were able to finish their registration successfully. Testimonial By David Agajanian
Hazal Bulut Quality Assurance Tester Vertigo Games	We chose Smartlook since it provides us with every single data that we could ever ask for. The platform offers many advanced features. For example, thanks to your API, we can easily access and monitor in-game behaviors. And Smartlook’s stable SDK in terms of development are real time-savers. We can... also recommend your customer service – whenever we faced a problem, someone from support helped us a lot. Testimonial By Hazal Bulut
Milena Brum Full Stack Developer AstroPay	I wish we knew Smartlook earlier, it would take many problems out of the equation. The tool helps us solve our team’s discussions when there is one opinion versus another. Instead of being led by hunches, we look at the user behavior data. With such evidence-based decision-making, we’re sure that o...ur actions serve our users in the best way possible. Testimonial By Milena Brum

Sewio - Information Technology And Services - Small

Brno, Czech Republic

Smartlook heatmaps helped Sewio improve their website. Sewio used heatmaps to see where visitors clicked and where they dropped off. They moved call-to-action buttons above the fold and removed secti...ons that did not get clicks. As a result, clickthrough on the "Go to store" button increased by 276%. People clicked on success stories links 3.1 times more. Average time on page also went up. Sewio now uses Smartlook for all website updates.

In creative - Marketing And Advertising - Small

Prague, Czech Republic

In creative used Smartlook to analyze an underperforming e-shop's sales funnel. The agency found that high shipping costs at checkout caused most users to abandon their orders. By using Smartlook's f...unnel analysis, In creative recommended lowering shipping prices and adding more pickup locations. These changes increased completed orders from 18% to 47% in just two months. The e-shop's yearly revenue grew by over half a million dollars, showing a 161% increase in conversions.

Elitedate - Internet - Small

Prague, Czechia

Smartlook helped Elitedate fix a 10% drop in registration completions after a redesign. Using session recordings, Elitedate found the problem in 30 minutes and improved the registration process. Comp...letion rates rose from 55% to 63%, then up another 4% after mobile changes. Marketing costs dropped by 12%. Smartlook also helps Elitedate spot design issues and improve user experience faster.

Disivo - Computer Software - Small

Smartlook helped Disivo, a SaaS tool for e-commerce pricing, solve user behavior issues. Disivo used Smartlook events to track key actions like data export and pricing changes. This let them quickly ...see if users followed instructions or skipped steps. Developers saved hours by not checking logs for every issue. Disivo reports a 300-400% ROI from using Smartlook, mainly by saving developer time and improving support.

Alza.cz - Consumer Electronics - Very Large

Smartlook helped Alza.cz, a top global e-commerce electronics retailer, solve slow analytics and improve conversion rates. Before Smartlook, Alza's teams waited weeks for Google Analytics data, delay...ing decisions. With Smartlook, every department quickly accessed session recordings, events, and funnels. Filtering and retroactive event tracking saved time and money. Alza's UX, product, and content teams now analyze user behavior faster, boosting conversions and reducing churn.

Elitedate - Internet

Smartlook's session recordings helped Elitedate cut marketing costs by 12%. Elitedate, a dating website, used Smartlook to analyze user behavior. The team found ways to improve their marketing campai...gns. This led to more efficient spending. The session recordings feature gave clear insights for better decisions.

Smartlook - A new era in user analytics has arrived

Frequently Asked Questions(FAQ)

for Smartlook

What is Smartlook?

Smartlook is a conversion rate optimization platform to analyze user behavior in different possible ways. It helps to enhance customer relationships and increase sales and revenue.

Smartlook records users on websites and mobile apps. It analyses both websites and mobile apps to understand user behavior, trends, and bugs in detail all of which helps to make better data-driven decisions. It provides website analytics that helps to understand where users struggle on the website and how to increase conversions. Similar analytics are available for mobile apps also.

What is Smartlook used for?

Smartlook is a Conversion Rate Optimization Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Engagement Management, Onboarding and Helpdesk Management .

What are the top features of Smartlook?

Recording, Personalization and Dashboard are some of the top features of Smartlook.

Who uses Smartlook?

Smartlook is used by Marketing And Advertising, Computer Software and Information Technology And Services among other industries.

What are Smartlook alternatives?

Convert Experiences, Epsilon Accelerate (Formerly Yieldify), Kameleoon and WalkMe Digital Adoption Platform are popular alternatives for Smartlook.