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Smartlook: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Smartlook
Brand: Smartlook
Rating: 4.69 (3539 reviews)

4.69 5

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(3539)

Comprehensive product analytics & visual user insights

Smartlook Overview

Smartlook addresses the challenge of understanding user behavior on websites and mobile apps through its product analytics capabilities. It provides visual user insights that help businesses identify and resolve conversion rate bottlenecks. By analyzing user interactions, companies can make informed decisions to enhance user experiences and drive growth. With over 2,800 organizations utilizing Smartlook, it is positioned as a valuable tool for businesses seeking to optimize their digital platforms. The platform's ease of use ensures that even non-technical teams can extract actionable insights, enhancing ROI by improving customer engagement and conversion rates.

Use Cases

Customers recommend Engagement Management, Onboarding, Helpdesk Management, as the business use cases that they have been most satisfied with while using Smartlook.

Other use cases:

Products & Pricelist Management
Rating And Review Management
Content Management
Campaign Management
Digital Marketing
Contacts History
Social Media Analytics

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Smartlook.

Other priorities:

Acquire Customers
Improve ROI
Launch New Products
Improve Efficiency
Improve Digital And Social Presence
Improve Navigation
Reduce Bounce
Improve Internal Communications
Enter New Markets Internationally Or Locally

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Smartlook Use-Cases and Business Priorities: Customer Satisfaction Data

Smartlook works with different mediums / channels such as Website. and Mobile.

Smartlook's features include Recording, Personalization, Dashboard, etc. and Smartlook support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Smartlook analytics capabilities include Analytics, and Custom Reports.

Reviews

"Smartlook became an integral part of any upcoming website updates – preceding and completing any of the changes we will make in the future. Witnessing the results sold us on the idea of using Smartlook." - Petr Passinger

Smartlook, Convert Experiences, Epsilon Accelerate (formerly Yieldify), Kameleoon, WalkMe Digital Adoption Platform, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Smartlook provides product analytics and visual user insights for websites and mobile apps, trusted by over 2800 paying organizations. It is easy to use.

Popular Business Setting

for Smartlook

Top Industries

Marketing and Advertising
Computer Software
Information Technology and Services

Popular in

Small Business
Mid Market
Enterprise

Smartlook is popular in Marketing And Advertising, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Smartlook Customer wins, Customer success stories, Case studies

How does Smartlook facilitate Engagement Management?

Smartlook empowers businesses to understand user behavior on their websites and mobile applications. The platform offers detailed analytics, visualizing user interactions through recordings and data visualization. Smartlook's effectiveness is limited in scenarios where user interaction data does not directly influence business objectives.

"...We are able to understand how customers interact with our website and make improvements that we had never thought would be required...." Peer review by Andy F, Director

Read Reviews

How does Smartlook address your Onboarding Challenges?

Why is Smartlook the best choice for Helpdesk Management?

What makes Smartlook ideal for Products & Pricelist Management?

How can Smartlook optimize your Rating And Review Management Workflow?

13 buyers and buying teams have used Cuspera to assess how well Smartlook solved their Conversion Rate Optimization needs. Cuspera uses 3539 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

CUSTOMERS	TESTIMONIALS
Petr Passinger CMO Sewio	Smartlook became an integral part of any upcoming website updates – preceding and completing any of the changes we will make in the future. Witnessing the results sold us on the idea of using Smartlook. Testimonial By Petr Passinger
Milena Brum Full Stack Developer AstroPay	I wish we knew Smartlook earlier, it would take many problems out of the equation. The tool helps us solve our team’s discussions when there is one opinion versus another. Instead of being led by hunches, we look at the user behavior data. With such evidence-based decision-making, we’re sure that o...ur actions serve our users in the best way possible. Testimonial By Milena Brum
Hazal Bulut Quality Assurance Tester Vertigo Games	We chose Smartlook since it provides us with every single data that we could ever ask for. The platform offers many advanced features. For example, thanks to your API, we can easily access and monitor in-game behaviors. And Smartlook’s stable SDK in terms of development are real time-savers. We can... also recommend your customer service – whenever we faced a problem, someone from support helped us a lot. Testimonial By Hazal Bulut

CUSTOMERS	TESTIMONIALS
Petr Passinger CMO Sewio	Smartlook became an integral part of any upcoming website updates – preceding and completing any of the changes we will make in the future. Witnessing the results sold us on the idea of using Smartlook. Testimonial By Petr Passinger
Milena Brum Full Stack Developer AstroPay	I wish we knew Smartlook earlier, it would take many problems out of the equation. The tool helps us solve our team’s discussions when there is one opinion versus another. Instead of being led by hunches, we look at the user behavior data. With such evidence-based decision-making, we’re sure that o...ur actions serve our users in the best way possible. Testimonial By Milena Brum
Hazal Bulut Quality Assurance Tester Vertigo Games	We chose Smartlook since it provides us with every single data that we could ever ask for. The platform offers many advanced features. For example, thanks to your API, we can easily access and monitor in-game behaviors. And Smartlook’s stable SDK in terms of development are real time-savers. We can... also recommend your customer service – whenever we faced a problem, someone from support helped us a lot. Testimonial By Hazal Bulut

Elitedate - Dating

Elitedate is a website that helps people find romantic relationships. They wanted to make their marketing cheaper. They used Smartlook to analyze user behavior. With Smartlook, Elitedate made their m...arketing 12% cheaper.

Alza.cz - Consumer Electronics

Alza.cz is a large e-commerce company in the Czech Republic. They had trouble handling huge amounts of analytics data. Their old tools were slow and made it hard to get quick answers. After trying Sm...artlook, their UX team became more independent. They could now analyze data faster and test new designs easily. This saved them time and made their work smoother.

Disivo - Computer Software

Disivo is a SaaS tool for e-commerce stores. They had trouble finding and fixing user problems in their app. Before, developers spent a lot of time checking logs to solve issues. Disivo used Smartloo...k events to track key actions in their app. This made it easy to see what users did and find problems fast. Using Smartlook saved developer time and brought a 300-400% ROI.

Elitedate - Dating

Frequently Asked Questions(FAQ)

for Smartlook

What is Smartlook?

Smartlook is a conversion rate optimization platform to analyze user behavior in different possible ways. It helps to enhance customer relationships and increase sales and revenue.

Smartlook records users on websites and mobile apps. It analyses both websites and mobile apps to understand user behavior, trends, and bugs in detail all of which helps to make better data-driven decisions. It provides website analytics that helps to understand where users struggle on the website and how to increase conversions. Similar analytics are available for mobile apps also.

What is Smartlook used for?

Smartlook is a Conversion Rate Optimization Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Engagement Management, Onboarding and Helpdesk Management .

What are the top features of Smartlook?

Recording, Personalization and Dashboard are some of the top features of Smartlook.

Who uses Smartlook?

Smartlook is used by Marketing And Advertising, Computer Software and Information Technology And Services among other industries.

What are Smartlook alternatives?

Convert Experiences, Epsilon Accelerate (Formerly Yieldify), Kameleoon and WalkMe Digital Adoption Platform are popular alternatives for Smartlook.