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Smartlook: Product updates, Customer stories, and Insights | 2026 Cuspera

Name: Smartlook
Brand: Smartlook
Rating: 4.69 (3539 reviews)

4.69 5

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Customer stories

Smartlook's session recordings help Kiwi.com verify customer issues and speed up bug triage. The quality assurance team uses Smartlook to watch user sessions, saving about 8 minutes per customer issue. They now find around 10 bugs each month that would have gone undetected. Smartlook also helps the UX team spot and fix interface problems. Always-on recording and full element capture set Smartlook apart from other analytics tools.
Smartlook helps Hookle, a Finnish social media app company, save 10 hours each week finding and fixing bugs. Hookle uses Smartlook's product analytics and visual user insights to improve user onboarding. The platform makes it easy to spot issues and understand user behavior. This leads to faster bug reproduction and better app quality. Hookle benefits from streamlined workflows and improved efficiency.
Elitedate is a website that helps people find romantic relationships. They wanted to make their marketing cheaper. They used Smartlook to analyze user behavior. With Smartlook, Elitedate made their marketing 12% cheaper.
Smartlook helped Alza.cz, a top global e-commerce electronics retailer, solve slow analytics and improve conversion rates. Before Smartlook, Alza's teams waited weeks for Google Analytics data, delaying decisions. With Smartlook, every department quickly accessed session recordings and filtered events, saving time and money. The UX team became more independent, testing new designs and segments faster. Smartlook's intuitive interface and targeted session analysis made it critical for Alza's large-scale operations.
Disivo is a SaaS tool for e-commerce stores. They had trouble finding and fixing user problems in their app. Before, developers spent a lot of time checking logs to solve issues. Disivo used Smartlook events to track key actions in their app. This made it easy to see what users did and find problems fast. Using Smartlook saved developer time and brought a 300-400% ROI.
Elitedate is a website that helps people find romantic relationships. They wanted to make their marketing cheaper. They used Smartlook to analyze user behavior. With Smartlook, Elitedate made their marketing 12% cheaper.

Product Business Settings

Smartlook is popular in Marketing And Advertising, Computer Software, and Information Technology And Services industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Project Management

Marketing Automation

Live Chat

Calendar

Smartlook Product Overview

Smartlook addresses the challenge of understanding user behavior on websites and mobile apps through its product analytics capabilities. It provides visual user insights that help businesses identify and resolve conversion rate bottlenecks. By analyzing user interactions, companies can make informed decisions to enhance user experiences and drive growth. With over 2,800 organizations utilizing Smartlook, it is positioned as a valuable tool for businesses seeking to optimize their digital platforms. The platform's ease of use ensures that even non-technical teams can extract actionable insights, enhancing ROI by improving customer engagement and conversion rates.

How satisfied the customers are with Smartlook use-cases

Reviews

"We’d probably do a new layout, move elements around, try to put everything into one column and add or remove form fields." - Radek Novak

"After implementing insights retrieved from Smartlook, 20% more people were able to finish their registration successfully." - David Agajanian

Smartlook Customer Insights, Testimonials and Case Studies

How does Smartlook address your Engagement Management Challenges?

Smartlook empowers businesses to understand user behavior on their websites and mobile applications. The platform offers detailed analytics, visualizing user interactions through recordings and data visualization. Smartlook's effectiveness is limited in scenarios where user interaction data does not directly influence business objectives.

"...Customer engagement on our website as well as optimizing the website to convert as many leads as possible..." Peer review by Zack C., Entertainment

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How can Smartlook enhance your Onboarding process?

Why is Smartlook the best choice for Helpdesk Management?

What solutions does Smartlook provide for Products & Pricelist Management?

What benefits does Smartlook offer for Rating And Review Management?

What is Smartlook?

Smartlook is a conversion rate optimization platform to analyze user behavior in different possible ways. It helps to enhance customer relationships and increase sales and revenue.

Smartlook records users on websites and mobile apps. It analyses both websites and mobile apps to understand user behavior, trends, and bugs in detail all of which helps to make better data-driven decisions. It provides website analytics that helps to understand where users struggle on the website and how to increase conversions. Similar analytics are available for mobile apps also.

What is Smartlook used for?

Smartlook is a Conversion Rate Optimization Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Engagement Management, Onboarding and Helpdesk Management .

What are the top features of Smartlook?

Recording, Personalization and Dashboard are some of the top features of Smartlook.

Who uses Smartlook?

Smartlook is used by Marketing And Advertising, Computer Software and Information Technology And Services among other industries.

What are Smartlook alternatives?

Convert Experiences, Epsilon Accelerate (Formerly Yieldify), Kameleoon and WalkMe Digital Adoption Platform are popular alternatives for Smartlook.

Where is Smartlook located?

Smartlook is headquartered at Lidicka 2030/20 602 00 Brno Czech Republic (European Union).

13 buyers and buying teams have used Cuspera to assess how well Smartlook solved their Conversion Rate Optimization needs. Cuspera uses 3539 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

CUSTOMERS	TESTIMONIALS
Radek Novak founder Elitedate	We’d probably do a new layout, move elements around, try to put everything into one column and add or remove form fields. Testimonial By Radek Novak
David Agajanian product manager Disqo	After implementing insights retrieved from Smartlook, 20% more people were able to finish their registration successfully. Testimonial By David Agajanian
Petr Passinger CMO Sewio	Smartlook became an integral part of any upcoming website updates – preceding and completing any of the changes we will make in the future. Witnessing the results sold us on the idea of using Smartlook. Testimonial By Petr Passinger

CUSTOMERS	TESTIMONIALS
Radek Novak founder Elitedate	We’d probably do a new layout, move elements around, try to put everything into one column and add or remove form fields. Testimonial By Radek Novak
David Agajanian product manager Disqo	After implementing insights retrieved from Smartlook, 20% more people were able to finish their registration successfully. Testimonial By David Agajanian
Petr Passinger CMO Sewio	Smartlook became an integral part of any upcoming website updates – preceding and completing any of the changes we will make in the future. Witnessing the results sold us on the idea of using Smartlook. Testimonial By Petr Passinger