Comparison Summary

Medallia Experience Cloud: Medallia-experience-cloud provides insights into customer and employee sentiment via feedback surveys and analytics. Customer journeys and contact center interactions are also analyzed.

Qualtrics: Qualtrics XM helps deliver exceptional frontline experiences and build high-performing teams. Products people love can be created with this leading experience management software.

logo Medallia Experience Cloud

Focus area

Software Failure Risk

  • medium

logo Qualtrics

Focus area

Qualtrics is better than Medallia Experience Cloud for

Software Failure Risk

  • low

Medallia Experience Cloud and Qualtrics: Customer Satisfaction Data

Most deployed common Use Cases for Medallia Experience Cloud and Qualtrics

How can Medallia Experience Cloud and Qualtrics optimize your Collecting Direct Feedback Workflow?

Medallia Experience Cloud and Qualtrics both collect direct feedback from customers. Medallia Experience Cloud collects feedback through a variety of channels, including email surveys, web intercepts, and in-app feedback. Qualtrics focuses on collecting customer feedback through surveys to determine customer satisfaction. A limitation of Medallia Experience Cloud is that it requires a good sample size to calibrate its scoring model.
"...The dashboard giving insights of NPS scores across product portfolio and trends is amazing...." Peer review by User
"...You might want to use it to gather information among the employees for some internal initiative, or get a feedback from your customers, or really gather any kind of survey data that you need (i.e. for research purposes)...." Peer review by Simone Cavallaro, Research Laboratory Manager, Kellogg School of Management, Northwestern University

How efficiently Does Medallia Experience Cloud and Qualtrics manage your Engaging Conversational Surveys?

How can Medallia Experience Cloud and Qualtrics optimize your Helpdesk Management Workflow?

Medallia Experience Cloud in Action: Unique Use Cases

How can Medallia Experience Cloud enhance your Customer Experience Management process?

What Are the key features of Medallia Experience Cloud for Rating And Review Management?

Qualtrics in Action: Unique Use Cases

How can Qualtrics enhance your Market Research process?

What makes Qualtrics ideal for Training & Onboarding?

About

SaaS platform to reveal customer insights, and make them actionable

Survey, Research & Experience Management Software | Qualtrics

Age

2001

2002

Financials

SERIES F

SERIES C

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting