cuspera logo CUSPERA

Compare Muut vs Salesforce Community Cloud

Comparison Summary

For Muut vs Salesforce Community Cloud comparison, Our AI algorithm looked at 1274 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Muut and Salesforce Community Cloud to solve their respective business needs.

Pros and cons of Muut and Salesforce Community Cloud

Muut is more suited to businesses that require Sales Document Management with Social Media and Social Media Management where as Salesforce Community Cloud is focused towards Engagement Management with User Generated Content and Collaboration with Mobile .

logo Muut

Focus area

Software Failure Risk

  • low

logo Salesforce Community Cloud

Focus area

Salesforce Community Cloud is better than Muut for

Software Failure Risk

  • low

About

The complete discussion system for your site

Online Community Software - Salesforce.com

Age

2012

1999

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

18

50

Total Goals
(we found evidences for)

4

11

Top Processes

Evidences indicate better relative satisfaction


sales document management

proposal & quote management


social media management

social media analytics



engagement management

engaging and following up



communication management

sending & publishing communications


community building



knowledge management


contact list management


customer case management


workflow management


measuring customer satisfaction


customer feedback management

measuring customer satisfaction


training & onboarding


helpdesk management



content management


relationship management


conversion management


loyalty management



opportunity management


competitive intelligence


rating and review management





Top Goals

Goals Achieved

  • Acquire customers

  • Improve digital and social presence

  • Enhance customer relationships

  • Improve efficiency

  • See 1 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve stakeholder relations

  • Scale best practices

  • Build brand awareness

  • Increase sales & revenue

  • Improve brand engagement

  • Improve efficiency

  • Enter new markets internationally or locally

  • Launch new products

  • See 8 more

Top Channels

Channels Used

  • mobile

  • website

  • blogs

  • user generated content

  • video

  • e-mail

  • phone calls

  • mobile app

  • chat

  • offline

  • on premises

  • social media

  • display advertisement

  • Twitter

  • channel partners

  • point of sale

  • See 13 more
  • mobile

  • website

  • blogs

  • user generated content

  • video

  • e-mail

  • phone calls

  • mobile app

  • chat

  • offline

  • on premises

  • social media

  • display advertisement

  • Twitter

  • channel partners

  • point of sale

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Business Setting