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Salesforce Community Cloud: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Salesforce Community Cloud
Brand: Salesforce Community Cloud
Rating: 4.1 (847 reviews)

4.1 5

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(847)

Online Community Software - Salesforce.com

App Partner

Salesforce Community Cloud Overview

Salesforce's Digital Experience Platform enables rapid deployment of data-driven sites, portals, and apps. Customer journeys are seamlessly connected across various touchpoints.

Use Cases

Customers recommend Engagement Management, Collaboration, Knowledge Management, as the business use cases that they have been most satisfied with while using Salesforce Community Cloud.

Other use cases:

Community Building
Contact List Management
Communication Management
Customer Case Management
Advertisement
Workflow Management
Measuring Customer Satisfaction

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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Salesforce Community Cloud.

Other priorities:

Improve Internal Communications
Improve Stakeholder Relations
Scale Best Practices
Build Brand Awareness
Increase Sales & Revenue
Improve Brand Engagement
Improve Efficiency
Enter New Markets Internationally Or Locally
Launch New Products

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Salesforce Community Cloud Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Community Cloud works with different mediums / channels such as User Generated Content. Blogs. and Mobile.

Salesforce Community Cloud's features include Personalization, Templates, Dashboard, etc. and Salesforce Community Cloud support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Salesforce Community Cloud analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We use Salesforce Communities to manage our customer support hub, as well as our internal knowledge base...." Peer review by Verified User, Manager in Marketing, Human Resources

Salesforce Community Cloud, Khoros Communities, Discourse, inSided community, Hivebrite, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Community Cloud

Top Industries

Computer Software
Information Technology and Services
Human Resources

Popular in

Mid Market
Large Enterprise
Small Business

Salesforce Community Cloud is popular in Computer Software, Information Technology And Services, and Human Resources and is widely used by Mid Market, Large Enterprise, and Small Business.

Comprehensive Insights on Salesforce Community Cloud Use Cases

What Are the key features of Salesforce Community Cloud for Engagement Management?

Salesforce Community Cloud provides a comprehensive platform for managing customer and partner engagements. It facilitates interactions through portals, integrates with various applications like Chatter and Knowledgebase, and enables personalized experiences. Limitations include restricted visibility for users not logged into the platform.

"...Salesforce Community Cloud's enterprise community platform connects customers, partners, and employees directly to the information, apps, and experts they need to take action: -Accelerate channel sales -Provide stellar service -Connect customers -Transform the workplace -Build a community of anything Features: -Business integration -Personalization -Customization & Branding -Engagement -Mobile -Community..." Peer review from Salesforce Community Cloud

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What solutions does Salesforce Community Cloud provide for Collaboration?

Salesforce Community Cloud fosters collaboration through various features. These features include a shared space for information exchange, file collaboration, and real-time data exchange. Users can also leverage features such as a social feed for communication and a knowledge base for access to information.

"...Salesforce community portals help businesses to implement appropriate communication, collaboration, and interaction among its key internal and external business people...." What is a Community Portal in Salesforce? What are the Different Types of Communities in Salesforce?

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What solutions does Salesforce Community Cloud provide for Knowledge Management?

What Are the key features of Salesforce Community Cloud for Community Building?

How does Salesforce Community Cloud address your Contact List Management Challenges?

32+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Salesforce Community Cloud solved their Community Management needs. Cuspera uses 847 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Devolutions	NA	CASE STUDY Devolutions Devolutions helps more SMBs boost security with Salesforce. Read More
e.l.f. Cosmetics	NA	CASE STUDY e.l.f. Cosmetics e.l.f. Cosmetics’ customer experience is a thing of beauty. Read More
Best Buy Canada	NA	CASE STUDY Best Buy Canada Best Buy Canada boosts customer experience ratings by building stronger relationships. Read More

Frequently Asked Questions(FAQ)

for Salesforce Community Cloud

What is Salesforce Community Cloud used for?

Salesforce Community Cloud is a Community Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Collaboration and Knowledge Management .