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Neon CRM vs Pega Customer Engagement Suite: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Neon CRM medium Failure Risk for Pega Customer Engagement Suite medium
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Comparison Summary

This comparison report of Neon CRM vs. Pega Customer Engagement Suite is based on a specific set of business needs and context. The comparison uses 918 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Neon CRM and Pega Customer Engagement Suite

Neon CRM, Pega Customer Engagement Suite, Blackbaud CRM, Kindful, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Neon CRM covers Membership Management with Promotions, Event Management with Promotions, Engagement Management with Offline, Communication Management with E-Mail, etc.

Pega Customer Engagement Suite focuses on Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

"We hadn’t done much virtually before. And we needed the tools fast to be able to do things virtually. And so that part of it was a big reason why we chose Neon One. " - Peter Vega

"With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone. " - Dr. Esra Taylor

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Neon CRM

Focus area

Software Failure Risk

  • medium

logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

About

Nonprofit software solution that helps organizations do more

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

Age

2004

2017

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

30

23

Total Goals
(we found evidences for)

4

8

Top Processes

Evidences indicate better relative satisfaction

membership management

Read Reviews (17)

Read Reviews (0)

event management

Read Reviews (16)

Read Reviews (1)

engagement management

Read Reviews (10)

Read Reviews (50)

engaging and following up

Read Reviews (10)

Read Reviews (21)

collaboration

Read Reviews (8)

Read Reviews (1)

communication management

Read Reviews (8)

Read Reviews (9)

sending & publishing communications

Read Reviews (2)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (2)

helpdesk management

Read Reviews (6)

Read Reviews (10)

social media management

Read Reviews (6)

Read Reviews (0)

social media analytics

Read Reviews (4)

Read Reviews (0)

monitoring social media

Read Reviews (2)

Read Reviews (0)

training & onboarding

Read Reviews (4)

Read Reviews (1)

relationship management

Read Reviews (2)

Read Reviews (1)

contact list management

Read Reviews (2)

Read Reviews (0)

creating contact list

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (1)

Read Reviews (2)

workflow management

Read Reviews (0)

Read Reviews (6)

customer case management

Read Reviews (0)

Read Reviews (5)

identify target customers

Read Reviews (0)

Read Reviews (3)

loyalty management

Read Reviews (0)

Read Reviews (4)

identify target customers

Read Reviews (0)

Read Reviews (3)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (3)

customer feedback management

Read Reviews (0)

Read Reviews (4)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (3)

personalized marketing

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Scale best practices

  • Acquire customers

  • Improve internal communications

  • Enhance customer relationships

  • See 1 more

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

No Data

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting