Pega Customer Engagement Suite Overview
Pega-Customer-Engagement-Suite and Pega products simplify enterprise complexities, delivering faster results. Real-time intelligence helps connect with customers effectively.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Pega Customer Engagement Suite.
Business Priorities
Enhance Customer Relationships and Improve Visibility are the most popular business priorities that customers and associates have achieved using Pega Customer Engagement Suite.
Pega Customer Engagement Suite Use-Cases and Business Priorities: Customer Satisfaction Data
Pega Customer Engagement Suite works with different mediums / channels such as Phone Calls.
Pega Customer Engagement Suite's features include Personalization, and Bot. and Pega Customer Engagement Suite support capabilities include Phone Support, Email Support, Chat Support, etc. also Pega Customer Engagement Suite analytics capabilities include Analytics, and Custom Reports.
Reviews
"With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution." - Gino Cavallaro
Pega Customer Engagement Suite, ShippingEasy, OKTA, xMatters, Expensify, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Pega Customer Engagement Suite
Top Industries
- Telecommunications
- Insurance
- Transportation/Trucking/Railroad
Popular in
- Large Enterprise
- Enterprise
- Small Business
Pega Customer Engagement Suite is popular in Telecommunications, Insurance, and Transportation/Trucking/Railroad and is widely used by Large Enterprise, Enterprise, and Small Business.
Comprehensive Insights on Pega Customer Engagement Suite Use Cases
Why is Pega Customer Engagement Suite the best choice for Engagement Management?
How can Pega Customer Engagement Suite enhance your Helpdesk Management process?
Why is Pega Customer Engagement Suite the best choice for Communication Management?
How does Pega Customer Engagement Suite facilitate Workflow Management?
What makes Pega Customer Engagement Suite ideal for Customer Case Management?
15+ more Business Use Cases
8 buyers and buying teams have used Cuspera to assess how well Pega Customer Engagement Suite solved their CRM needs. Cuspera uses 318 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution. Testimonial By Gino Cavallaro |
|
Our world revolves around our customers. To be able to identify, personalize, and manage all our interactions, for all of our passengers, from one platform is truly transformational. Testimonial By Sandra Lenis |
|
Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal. Testimonial By Marcelo Claure |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Gino Cavallaro Executive Director ePlanning New South Wales Department of Planning, Industry and Environment |
With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution. Testimonial By Gino Cavallaro |
|
Sandra Lenis Director of Products & Customers Air Europa |
Our world revolves around our customers. To be able to identify, personalize, and manage all our interactions, for all of our passengers, from one platform is truly transformational. Testimonial By Sandra Lenis |
|
Marcelo Claure CEO Sprint |
Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal. Testimonial By Marcelo Claure |
Case Studies
Case Study BCBS NC
Case Study Sprint
Case Study BCBS NC
Case Study Air Europa
CASE STUDY AFRL
Case Study Air Europa
Video
Pega Infinity '23 Update: What's New in Pega Customer Service '23
Peers used Pega Customer Engagement Suite for engagement management and helpdesk management
Pega Customer Engagement Suite Competitors
Pega Customer Engagement Suite Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (29) |
| Custom Reports | Read Reviews (23) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (29) |
| Custom Reports | Read Reviews (23) |
Software Failure Risk Guidance
?for Pega Customer Engagement Suite
Overall Risk Meter
Top Failure Risks for Pega Customer Engagement Suite
Pegasystems Inc. News
Pega Named Category Leader in CLM Solutions by Chartis Research - Business Wire
Pega has been recognized as a category leader in client lifecycle management (CLM) solutions by Chartis Research. This award highlights Pegas advanced AI-driven automation and workflow capabilities for financial institutions managing client onboarding and compliance. Chartis evaluated vendors on innovation, functionality, and market impact, with Pega standing out for its unified platform approach to CLM and KYC processes.
New Pega Infinity Agentic AI Features Elevate Enterprise App Development from Concept to ...
Pega introduced new agentic AI features in Pega Infinity App Studio, enabling developers to rapidly deploy Pega Blueprint designs as compliant enterprise applications. The enhancements use AI to guide learning, design, integration, user experience, and testing, streamlining enterprise app development and accelerating time to market. These updates aim to reduce developer workload and democratize enterprise-grade application creation.
Pegasystems Inc (PEGA) Unveils Enhanced Pega Blueprint Capabilities for Accelerated ...
Pega has introduced enhanced capabilities for Pega Blueprint, its AI-powered workflow automation tool. The update aims to accelerate digital transformation by enabling organizations to design, visualize, and optimize business processes more efficiently. These enhancements support enterprise decisioning and streamline process automation for improved operational agility.
Pegasystems Set to Join S&P MidCap 400 - Quantisnow
Pegasystems Inc. (NASDAQ: PEGA) will be added to the S&P MidCap 400 index, replacing Nordstrom Inc. This change takes effect before trading opens on May 22, 2025, following Nordstrom's acquisition. Inclusion in the S&P MidCap 400 highlights Pegasystems' growth and increased market recognition in the technology sector.
Pegasystems Inc. Profile
HQ Location
One Rogers Street Cambridge, MA 02142-1209 U.S.A
Employees
5001-10000
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Financials
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