Pega Customer Engagement Suite Overview

Pega-Customer-Engagement-Suite and Pega products simplify enterprise complexities, delivering faster results. Real-time intelligence helps connect with customers effectively.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Pega Customer Engagement Suite.

Other use cases:

  • Workflow Management
  • Customer Case Management
  • Identify Target Customers
  • Measuring Customer Satisfaction
  • Channel Marketing
  • Campaign Management
  • Personalized Marketing
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Visibility are the most popular business priorities that customers and associates have achieved using Pega Customer Engagement Suite.

Other priorities:

  • Increase Customer Life Time Value
  • Acquire Customers
  • Launch New Products
  • Improve ROI
  • Manage Risk
  • Scale Best Practices
See all business priorities See less business priorities

Pega Customer Engagement Suite Use-Cases and Business Priorities: Customer Satisfaction Data

Pega Customer Engagement Suite works with different mediums / channels such as Phone Calls.

Pega Customer Engagement Suite's features include Personalization, and Bot. and Pega Customer Engagement Suite support capabilities include Phone Support, Email Support, Chat Support, etc. also Pega Customer Engagement Suite analytics capabilities include Analytics, and Custom Reports.

Reviews

"Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels." - Leana Kielkowicz

Pega Customer Engagement Suite, MoxiEngage, ShippingEasy, hireEZ Outbound Recruiting Platform, Expensify, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Pega Customer Engagement Suite

Top Industries

  • Telecommunications
  • Insurance
  • Transportation/Trucking/Railroad

Popular in

  • Large Enterprise
  • Enterprise
  • Small Business

Pega Customer Engagement Suite is popular in Telecommunications, Insurance, and Transportation/Trucking/Railroad and is widely used by Large Enterprise, Enterprise, and Small Business.

Comprehensive Insights on Pega Customer Engagement Suite Use Cases

How does Pega Customer Engagement Suite address your Engagement Management Challenges?

How can Pega Customer Engagement Suite enhance your Helpdesk Management process?

What Are the key features of Pega Customer Engagement Suite for Communication Management?

How does Pega Customer Engagement Suite address your Workflow Management Challenges?

How efficiently Does Pega Customer Engagement Suite manage your Customer Case Management?

15+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well Pega Customer Engagement Suite solved their CRM needs. Cuspera uses 318 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Pega Customer Engagement Suite testimonial

Leana Kielkowicz

Head of Decisioning

BT

Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels. Testimonial By Leana Kielkowicz
Pega Customer Engagement Suite testimonial

Dr. Esra Taylor

Senior Director of SMB Marketing in Analytics

Etisalat

With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone. Testimonial By Dr. Esra Taylor
Pega Customer Engagement Suite testimonial

Gino Cavallaro

Executive Director ePlanning

New South Wales Department of Planning, Industry and Environment

With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution. Testimonial By Gino Cavallaro
CUSTOMERS TESTIMONIALS
Pega Customer Engagement Suite testimonial

Leana Kielkowicz

Head of Decisioning

BT

Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels. Testimonial By Leana Kielkowicz
Pega Customer Engagement Suite testimonial

Dr. Esra Taylor

Senior Director of SMB Marketing in Analytics

Etisalat

With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone. Testimonial By Dr. Esra Taylor
Pega Customer Engagement Suite testimonial

Gino Cavallaro

Executive Director ePlanning

New South Wales Department of Planning, Industry and Environment

With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution. Testimonial By Gino Cavallaro

Case Studies

COMPANY INDUSTRY CASE STUDIES
Pega Customer Engagement Suite case study
Insurance
Insurance
Case Study BCBS NC

How BCBS NC drives business value with bots

Read More
Pega Customer Engagement Suite case study
Telecommunications
Telecommunications
Case Study Sprint

Learn How Sprint launches personalized retention processes in just 90 days

Read More
Pega Customer Engagement Suite case study
Transportation/Trucking/Railroad
Transportation/Trucking/Railroad
Case Study Air Europa

How Air Europa chose Pega as their single platform to unify every step of the passenger journey, managing every interaction from bookings to baggage claims.

Read More

Video

Pega Infinity '23 Update: What's New in Pega Customer Service '23

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Peers used Pega Customer Engagement Suite for engagement management and helpdesk management

Pega Customer Engagement Suite Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.46/5 ★

Read Reviews (10)
Analytics

4.57/5 ★

Read Reviews (29)
Custom Reports

4.39/5 ★

Read Reviews (23)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.46/5 ★

Read Reviews (10)
Analytics

4.57/5 ★

Read Reviews (29)
Custom Reports

4.39/5 ★

Read Reviews (23)

Software Failure Risk Guidance

?

for Pega Customer Engagement Suite

Overall Risk Meter

Low Medium High

Top Failure Risks for Pega Customer Engagement Suite

Pegasystems Inc. News

Pega Selected to Deliver Digital Platform for UK's Armed Forces Recruiting Service

Pega will deliver a digital platform for the UK's Armed Forces Recruiting Service, enhancing recruitment for the Royal Navy, British Army, and RAF with workflow automation and GenAI-powered decisioning.

05/02/2025 - source

Pega Named a Leader in Gartner Magic Quadrant for the CRM Customer Engagement Center for 12th Consecutive Time

Pega has been named a leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center for the 12th consecutive time.

16/12/2024 - source

Pega Named a Leader in Gartner Magic Quadranttm for the CRM Customer Engagement Center for 12th Consecutive Time

Pega Named a Leader in Gartner Magic Quadranttm for the CRM Customer Engagement Center for 12th Consecutive Time

15/12/2024 - source

Pegasystems Inc. Feeds

Pega appoints Rohit Ghai to its Board of Directors

Pega has appointed Rohit Ghai to its Board of Directors. Ghai, with over 20 years of experience in digital transformation and cybersecurity, is currently CEO of RSA and has held leadership roles at Dell/EMC.

20/01/2025 - source

Ravesh Lala Joins Pega to Drive Clients Modernization of Legacy Applications - Business Wire

Ravesh Lala joins Pega to help clients update their old applications.

18/11/2024 - source

Pega to Announce Financial Results for the Third Quarter of 2024 and Host Conference Call and Webcast - StockTitan

Pega will announce its 2024 third-quarter financial results and host a conference call and webcast.

08/10/2024 - source

Pegasystems Inc. Profile

Company Name

Pegasystems Inc.

Company Website

https://www.pega.com/

Year Founded

2017

HQ Location

One Rogers Street Cambridge, MA 02142-1209 U.S.A

Employees

5001-10000

Social

Financials

IPO