Pega Customer Engagement Suite Overview
Pega-Customer-Engagement-Suite and Pega products simplify enterprise complexities, delivering faster results. Real-time intelligence helps connect with customers effectively.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Pega Customer Engagement Suite.
Business Priorities
Enhance Customer Relationships and Improve Visibility are the most popular business priorities that customers and associates have achieved using Pega Customer Engagement Suite.
Pega Customer Engagement Suite Use-Cases and Business Priorities: Customer Satisfaction Data
Pega Customer Engagement Suite works with different mediums / channels such as Phone Calls.
Pega Customer Engagement Suite's features include Personalization, and Bot. and Pega Customer Engagement Suite support capabilities include Phone Support, Email Support, Chat Support, etc. also Pega Customer Engagement Suite analytics capabilities include Analytics, and Custom Reports.
Reviews
"With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone." - Dr. Esra Taylor
Pega Customer Engagement Suite, MoxiEngage, ShippingEasy, hireEZ Outbound Recruiting Platform, Expensify, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Pega Customer Engagement Suite
Top Industries
- Telecommunications
- Insurance
- Transportation/Trucking/Railroad
Popular in
- Large Enterprise
- Enterprise
- Small Business
Pega Customer Engagement Suite is popular in Telecommunications, Insurance, and Transportation/Trucking/Railroad and is widely used by Large Enterprise, Enterprise, and Small Business.
Comprehensive Insights on Pega Customer Engagement Suite Use Cases
What benefits does Pega Customer Engagement Suite offer for Engagement Management?
How efficiently Does Pega Customer Engagement Suite manage your Helpdesk Management?
How does Pega Customer Engagement Suite address your Communication Management Challenges?
What solutions does Pega Customer Engagement Suite provide for Workflow Management?
How can Pega Customer Engagement Suite enhance your Customer Case Management process?
15+ more Business Use Cases
8 buyers and buying teams have used Cuspera to assess how well Pega Customer Engagement Suite solved their CRM needs. Cuspera uses 318 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone. Testimonial By Dr. Esra Taylor |
|
Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal. Testimonial By Marcelo Claure |
|
We're operating on a speed that we've never seen before. Today, we use Pega to drive dynamic scripting and offer presentment based on consumer streaming usage, radio type, and the package that they're on. Testimonial By Jason Barbrow |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Dr. Esra Taylor Senior Director of SMB Marketing in Analytics Etisalat |
With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone. Testimonial By Dr. Esra Taylor |
|
Marcelo Claure CEO Sprint |
Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal. Testimonial By Marcelo Claure |
|
Jason Barbrow Senior Vice President, Customer Retention SiriusXM |
We're operating on a speed that we've never seen before. Today, we use Pega to drive dynamic scripting and offer presentment based on consumer streaming usage, radio type, and the package that they're on. Testimonial By Jason Barbrow |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
Telecommunications
|
Telecommunications |
Case Study SprintRead More |
Insurance
|
Insurance |
Case Study BCBS NCRead More |
|
Insurance
|
Insurance |
Case Study BCBS NCRead More |
Video
Pega Infinity '23 Update: What's New in Pega Customer Service '23
Peers used Pega Customer Engagement Suite for engagement management and helpdesk management
Pega Customer Engagement Suite Competitors
Pega Customer Engagement Suite Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (29) |
| Custom Reports | Read Reviews (23) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (29) |
| Custom Reports | Read Reviews (23) |
Software Failure Risk Guidance
?for Pega Customer Engagement Suite
Overall Risk Meter
Top Failure Risks for Pega Customer Engagement Suite
Pegasystems Inc. News
Pega Named a Leader in Gartner Magic Quadrant for the CRM Customer Engagement Center for 12th Consecutive Time
Pega has been named a leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center for the 12th consecutive time.
Pegasystems Named Leader in Gartner Magic Quadrant for 12th Straight Year, Strengthens AI-Powered CRM Position - StockTitan
Pegasystems has been named a leader in the Gartner Magic Quadrant for the 12th consecutive year, enhancing its position in AI-powered CRM.
Pega Named a Leader in Gartner Magic Quadranttm for the CRM Customer Engagement Center for 12th Consecutive Time
Pega Named a Leader in Gartner Magic Quadranttm for the CRM Customer Engagement Center for 12th Consecutive Time
Pegasystems Inc. Feeds
Ravesh Lala Joins Pega to Drive Clients Modernization of Legacy Applications - Business Wire
Ravesh Lala joins Pega to help clients update their old applications.
Pega to Announce Financial Results for the Third Quarter of 2024 and Host Conference Call and Webcast - StockTitan
Pega will announce its 2024 third-quarter financial results and host a conference call and webcast.
Pega to Announce Financial Results for the Third Quarter of 2024 and Host Conference Call and Webcast - Business Wire
Pega will release its financial results for Q3 2024 and hold a conference call and webcast to discuss them.
Pegasystems Inc. Profile
HQ Location
One Rogers Street Cambridge, MA 02142-1209 U.S.A
Employees
5001-10000
Social
Financials
IPO
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