Pega Customer Engagement Suite Overview
Pega-Customer-Engagement-Suite and Pega products simplify enterprise complexities, delivering faster results. Real-time intelligence helps connect with customers effectively.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Pega Customer Engagement Suite.
Business Priorities
Enhance Customer Relationships and Improve Visibility are the most popular business priorities that customers and associates have achieved using Pega Customer Engagement Suite.
Pega Customer Engagement Suite Use-Cases and Business Priorities: Customer Satisfaction Data
Pega Customer Engagement Suite works with different mediums / channels such as Phone Calls,
Pega Customer Engagement Suite's features include Personalization, and Bot.
Reviews
"We're operating on a speed that we've never seen before. Today, we use Pega to drive dynamic scripting and offer presentment based on consumer streaming usage, radio type, and the package that they're on." - Jason Barbrow
Pega Customer Engagement Suite, MoxiEngage, ShippingEasy, hireEZ Outbound Recruiting Platform, Expensify, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Pega Customer Engagement Suite
Top Industries
- Telecommunications
- Insurance
- Transportation/Trucking/Railroad
Popular in
- Large Enterprise
- Enterprise
- Small Business
Pega Customer Engagement Suite is popular in Telecommunications, Insurance, and Transportation/Trucking/Railroad and is widely used by Large Enterprise, Enterprise, and Small Business.
Comprehensive Insights on Pega Customer Engagement Suite Use Cases
What makes Pega Customer Engagement Suite ideal for Engagement Management?
What benefits does Pega Customer Engagement Suite offer for Helpdesk Management?
What makes Pega Customer Engagement Suite ideal for Communication Management?
What benefits does Pega Customer Engagement Suite offer for Workflow Management?
How can Pega Customer Engagement Suite enhance your Customer Case Management process?
15+ more Business Use Cases
8 buyers and buying teams have used Cuspera to assess how well Pega Customer Engagement Suite solved their CRM needs. Cuspera uses 318 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We're operating on a speed that we've never seen before. Today, we use Pega to drive dynamic scripting and offer presentment based on consumer streaming usage, radio type, and the package that they're on. Testimonial By Jason Barbrow |
|
Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal. Testimonial By Marcelo Claure |
|
With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone. Testimonial By Dr. Esra Taylor |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jason Barbrow Senior Vice President, Customer Retention SiriusXM |
We're operating on a speed that we've never seen before. Today, we use Pega to drive dynamic scripting and offer presentment based on consumer streaming usage, radio type, and the package that they're on. Testimonial By Jason Barbrow |
|
Marcelo Claure CEO Sprint |
Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal. Testimonial By Marcelo Claure |
|
Dr. Esra Taylor Senior Director of SMB Marketing in Analytics Etisalat |
With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone. Testimonial By Dr. Esra Taylor |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Transportation/Trucking/Railroad
|
Transportation/Trucking/Railroad |
Case Study Air EuropaRead More |
|
Telecommunications
|
Telecommunications |
Case Study SprintRead More |
|
Transportation/Trucking/Railroad
|
Transportation/Trucking/Railroad |
Case Study Air EuropaRead More |
Video
Pega Infinity '23 Update: What's New in Pega Customer Service '23
Peers used Pega Customer Engagement Suite for engagement management and helpdesk management
Pega Customer Engagement Suite Competitors
Pega Customer Engagement Suite Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (29) |
| Custom Reports | Read Reviews (23) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (29) |
| Custom Reports | Read Reviews (23) |
Software Failure Risk Guidance
?for Pega Customer Engagement Suite
Overall Risk Meter
Top Failure Risks for Pega Customer Engagement Suite
Pega News
Jackie McKinley Joins Pega to Drive Americas Enterprise Sales and Client Success
Jackie McKinley joins Pega.com as head of Americas commercial sales, enhancing sales strategy and client success with 30 years of global experience.
Pega Extends Relationship with HMRC Through Customer Engagement Enterprise Agreement
Pega extends its relationship with HMRC through a Customer Engagement Enterprise Agreement.
Pega Profile
HQ Location
One Rogers Street Cambridge, MA 02142-1209 U.S.A
Employees
5001-10000
Social
Financials
IPO
Get a personalised risk report for Pega Customer Engagement Suite
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Pega Customer Engagement Suite may get in touch with you regarding your request.
Request Custom Quote
Pega will get in touch with you regarding your request.