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Neon CRM vs Salesforce CRM: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Neon CRM vs. Salesforce CRM is based on a specific set of business needs and context. The comparison uses 102711 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Neon CRM and Salesforce CRM

Neon CRM, Salesforce CRM, Blackbaud CRM, Kindful, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Neon CRM covers Membership Management with Promotions, Event Management with Promotions, Engagement Management with Offline, Communication Management with E-Mail, etc.

Salesforce CRM focuses on Engagement Management, Contact List Management, Communication Management with E-Mail, Sales Document Management, etc.

"The experience for new members is much better with our Neon Website. It is so easy to become a member or renew membership online using a credit card. " - Tracy Gallagher

"We are using Salesforce s Work.com solutions as a springboard for a healthier community, supporting student mental health and well-being, reviewing and reworking social issues around diversity and inclusion, and preparing our university to handle an...y number of different future scenarios. " - DR. ELI CAPILUOTO

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Neon CRM

Focus area

Software Failure Risk

  • medium

logo Salesforce CRM

Focus area

Salesforce CRM is better than Neon CRM for

Software Failure Risk

  • medium

About

Nonprofit software solution that helps organizations do more

Salesforce CRM | Customer Relationship Management solution that brings companies and customers together

Age

2004

1999

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

30

168

Total Goals
(we found evidences for)

4

23

Top Processes

Evidences indicate better relative satisfaction


membership management



engagement management

engaging and following up



communication management

sending & publishing communications

tracking & monitoring communications


helpdesk management


social media management

social media analytics

monitoring social media


training & onboarding



relationship management


contact list management

creating contact list


knowledge management


campaign management

campaign monitoring


sales document management

contract management

proposal & quote management


payment management



generation of new leads


trade show marketing


products & pricelist management





pipeline management


measuring customer satisfaction


measuring net promoter score


customer feedback management

measuring customer satisfaction

measuring net promoter score




content publishing


searching for content



content publishing

searching for content


customer case management



meeting management


call transcription



objection handling



sales call management

meeting management

call transcription

objection handling


conversion management


opportunity management


competitive intelligence




business development


lead qualification: technographic


lead qualification: demographic


lead qualification: firmographic


lead qualification: behavioural


lead qualification: technographic

lead qualification: demographic

lead qualification: firmographic

lead qualification: behavioural




lifetime value management



customise loyalty program


identify target customers


customise loyalty program

identify target customers





rating and review management



create learning path


identify skill gaps


track learning progress


courses & assessment

create learning path

identify skill gaps

track learning progress


promotion management






performance management


social media marketing


personalized marketing



follower management


discount management




revenue cycle management



sales review & feedback





conference call management


billing and invoice management


relationship marketing



international marketing


segmentation and targeting




touchpoint management


community marketing








channel management


calendar management


sales quota management


motivation management


advocacy management


subscription management



database marketing


license management


influencer marketing




category management


renewal management



referral management



distribution management


merger and acquisition


compliance & governance


sales commission management


outbound marketing


evangelist management




bundling of products


influencer management


sales incentive management


Top Goals

Goals Achieved

  • Scale best practices

  • Acquire customers

  • Improve internal communications

  • Enhance customer relationships

  • See 1 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve internal communications

  • Grow market share

  • Launch new products

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve efficiency

  • Establish thought leadership

  • Improve brand engagement

  • Improve digital and social presence

  • Build brand awareness

  • Improve visibility

  • Manage risk

  • Increase customer life time value

  • Improve consistency

  • Shorten ramp up time

  • Improve navigation

  • Increase average basket value

  • Reduce bounce

  • See 20 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • social media

  • offline

  • mobile

  • website

  • point of sale

  • user generated content

  • blogs

  • mobile app

  • chat

  • promotions

  • on premises

  • video

  • trade shows

  • omnichannel

  • causes and charity

  • text SMS

  • Facebook

  • games

  • events

  • channel partners

  • review sites

  • LinkedIn

  • Amazon

  • Twitter

  • newsletter

  • support groups

  • mass media

  • display advertisement

  • coupons

  • Slack

  • Instagram

  • print media

  • magazine

  • Netflix

  • television

  • radio

  • Pinterest

  • movies

  • Whatsapp

  • out of home

  • Doubleclick

  • brochure

  • billboards

  • Glassdoor

  • eBay

  • Facebook page

  • Facebook at work

  • See 46 more
  • e-mail

  • phone calls

  • social media

  • offline

  • mobile

  • website

  • point of sale

  • user generated content

  • blogs

  • mobile app

  • chat

  • promotions

  • on premises

  • video

  • trade shows

  • omnichannel

  • causes and charity

  • text SMS

  • Facebook

  • games

  • events

  • channel partners

  • review sites

  • LinkedIn

  • Amazon

  • Twitter

  • newsletter

  • support groups

  • mass media

  • display advertisement

  • coupons

  • Slack

  • Instagram

  • print media

  • magazine

  • Netflix

  • television

  • radio

  • Pinterest

  • movies

  • Whatsapp

  • out of home

  • Doubleclick

  • brochure

  • billboards

  • Glassdoor

  • eBay

  • Facebook page

  • Facebook at work

  • See 46 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

No Data

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting