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Compare OpenText ECM vs IBM FileNet Content Manager

Comparison Summary

This comparison report of OpenText ECM vs. IBM FileNet Content Manager is based on a specific set of business needs and context. The comparison uses 1117 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing OpenText ECM and IBM FileNet Content Manager

Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

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logo OpenText ECM

Focus area

Software Failure Risk

  • medium

logo IBM FileNet Content Manager

Focus area

Software Failure Risk

  • medium

About

Enterprise Content Management Software ECM Software | OpenText

IBM FileNet Content Manager - Enterprise Content Management

Age

1911

Financials

IPO

Business Need

Total Processes
(we found evidences for)

26

29

Total Goals
(we found evidences for)

4

5

Top Processes

Evidences indicate better relative satisfaction


searching for content

content publishing


workflow management



sales document management

contract management


communication management

sending & publishing communications


campaign management


customer case management


products & pricelist management


helpdesk management


bundling of products


engagement management


knowledge management


revenue cycle management



Top Goals

Goals Achieved

  • Grow market share

  • Improve ROI

  • Improve internal communications

  • Launch new products

  • See 1 more
  • Improve ROI

  • Enhance customer relationships

  • Acquire customers

  • Grow market share

  • Increase sales & revenue

  • See 2 more

Top Channels

Channels Used

  • offline

  • point of sale

  • mobile

  • e-mail

  • review sites

  • Amazon

  • social media

  • user generated content

  • blogs

  • on premises

  • website

  • phone calls

  • LinkedIn

  • Facebook

  • chat

  • See 12 more
  • offline

  • point of sale

  • mobile

  • e-mail

  • review sites

  • Amazon

  • social media

  • user generated content

  • blogs

  • on premises

  • website

  • phone calls

  • LinkedIn

  • Facebook

  • chat

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

medium

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medium

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Migration Risk

medium

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high

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Business Setting