IBM FileNet Content Manager Overview

IBM FileNet Content Manager offers low-code tools for business application creation. It supports deployment on any cloud.

Use Cases

Customers recommend Content Management, Workflow Management, Customer Case Management, as the business use cases that they have been most satisfied with while using IBM FileNet Content Manager.

Other use cases:

  • Collaboration
  • Contract Management
  • Products & Pricelist Management
  • Creating Knowledge Base
  • Engagement Management
  • Revenue Cycle Management
  • Advertisement
See all use cases See less use cases

Business Priorities

Improve ROI and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using IBM FileNet Content Manager.

Other priorities:

  • Acquire Customers
  • Grow Market Share
  • Increase Sales & Revenue
See all business priorities See less business priorities

IBM FileNet Content Manager Use-Cases and Business Priorities: Customer Satisfaction Data

IBM FileNet Content Manager works with different mediums / channels such as Review Sites. Amazon. and Mobile.

IBM FileNet Content Manager's features include Recording. and IBM FileNet Content Manager support capabilities include Chat Support, Email Support, Phone Support, etc. also IBM FileNet Content Manager analytics capabilities include Analytics, and Custom Reports.

Reviews

"...There are some workflow also that we designed using FileNet...." Peer review by Somenath H, Technical Lead - SLK America, Information Technology and Services

IBM FileNet Content Manager, Strapi, DialogsCMS, Butter CMS, AgilityCMS, etc., all belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for IBM FileNet Content Manager

Top Industries

  • Information Technology and Services
  • Computer Software
  • Insurance

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

IBM FileNet Content Manager is popular in Information Technology And Services, Computer Software, and Insurance and is widely used by Large Enterprise, Enterprise, and Mid Market.

IBM FileNet Content Manager Customer wins, Customer success stories, Case studies

What Are the key features of IBM FileNet Content Manager for Content Management?

What Are the key features of IBM FileNet Content Manager for Workflow Management?

What solutions does IBM FileNet Content Manager provide for Customer Case Management?

What Are the key features of IBM FileNet Content Manager for Collaboration?

How does IBM FileNet Content Manager address your Contract Management Challenges?

8 buyers and buying teams have used Cuspera to assess how well IBM FileNet Content Manager solved their Content Management Systems needs. Cuspera uses 628 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

 

Unity Small Finance Bank Taps IBM to Fast-Track Customer Experience Innovation with Streamlined Application Management - IBM

Unity Small Finance Bank has partnered with IBM to enhance its customer experience by centralizing its API ecosystem using IBM Cloud Pak for Integration. This collaboration aims to streamline applica...tion management, reduce time-to-market for new APIs by 50%, and improve API issue resolution by 30%, leveraging IBM's consulting expertise and hybrid cloud solutions.

Read more →
 

Nedgia Transforms its Customer Service with a Pioneering Virtual AI Agent Solution Together with IBM Consulting

IBM Consulting has collaborated with Nedgia, a Naturgy Group company, to transform Nedgia's customer service using generative AI agents. This project integrates AI into Nedgia's customer service chan...nels, enhancing service quality and efficiency. The AI system automates tasks such as appointment management and meter reading, improving customer interactions and reducing wait times. This collaboration highlights IBM's role in digital transformation and AI implementation.

Read more →
 

Game, set and AI at the US Open - IBM

IBM and the USTA have enhanced the US Open's digital experience through AI and hybrid cloud technology. IBM Consulting's collaboration with the USTA leverages watsonx.data and Red Hat OpenShift to op...timize data management and scalability, achieving 99.999% uptime. This partnership boosts fan engagement and editorial productivity by 300%, showcasing IBM's AI-driven business transformation capabilities.

Read more →

Camping World - Retail

Camping World faced challenges with its call centers, especially during the COVID-19 pandemic, leading to long wait times and inefficiencies. To address this, they partnered with IBM to implement a c...ognitive AI tool, IBM watsonx Assistant, to modernize their contact centers. This solution improved agent efficiency by 33% and reduced wait times to 33 seconds. Customer engagement increased by 40%, and the virtual assistant, Arvee, helped manage customer inquiries more effectively, especially after hours.

Read more →

Vodafone - Telecommunications

Vodafone wanted to improve its virtual assistant, TOBi, using generative AI. They worked with IBM to identify key use cases for faster journey building and content quality improvement. IBM led a five...-week project to build an orchestration service using IBM Cloud Code Engine and watsonx.ai. The pilot showed a 99% improvement in journey testing time, reducing it from 6.5 hours to less than one minute. Gap analysis time was reduced to under five minutes per journey. The AI also helped in sentiment analysis, aiming to enhance customer satisfaction.

Read more →

Mitsubishi Motors Philippines Corporation - Automotive

Mitsubishi Motors Philippines Corporation (MMPC) wanted to improve efficiency and reduce reliance on manual processes. They partnered with IBM to implement a digital transformation strategy using SAP... S/4HANA. This included streamlining business functions and integrating systems for better visibility. The transformation has already shown results, reducing downtime risks and improving decision-making. MMPC is expanding export operations and aims to grow its market share in the Philippines.

Read more →

Stand-alone FileNet Container Installation and Configuration ...

Video Thumbnail

Frequently Asked Questions(FAQ)

for IBM FileNet Content Manager

What is IBM FileNet Content Manager used for?

IBM FileNet Content Manager is a Content Management Systems Software mainly used by its customers to Improve ROI and Enhance Customer Relationships by Content Management, Workflow Management and Customer Case Management .

Who uses IBM FileNet Content Manager?

IBM FileNet Content Manager is used by Information Technology And Services, Computer Software and Insurance among other industries.

What are IBM FileNet Content Manager alternatives?

Strapi, DialogsCMS, Butter CMS and AgilityCMS are popular alternatives for IBM FileNet Content Manager.

Where is IBM FileNet Content Manager located?

IBM FileNet Content Manager is headquartered at 1, New Orchard Road Armonk New York 10504-1722 USA.
lightning

Peers used IBM FileNet Content Manager for content management and workflow management

IBM FileNet Content Manager Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.73/5 ★

Read Reviews (5)
Analytics

4.05/5 ★

Read Reviews (25)
Custom Reports

3.34/5 ★

Read Reviews (26)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.73/5 ★

Read Reviews (5)
Analytics

4.05/5 ★

Read Reviews (25)
Custom Reports

3.34/5 ★

Read Reviews (26)

Software Failure Risk Guidance

?

for IBM FileNet Content Manager

Overall Risk Meter

Low Medium High

Top Failure Risks for IBM FileNet Content Manager

International Business Machines Corporation News

Financial

Infrastructure, software drive IBM Q3 growth - CIO Dive

IBM reported a 9% revenue growth in Q3, driven by strong performance in its infrastructure and software segments. The company highlighted increased demand for automation services and its Z mainframe series. IBM's focus on AI and cloud technologies, including a partnership with AMD, positions it as a leader in enterprise AI solutions, with $9.5 billion in generative AI bookings.

Read more →
Partnership

IBM and Anthropic Collaborate to Integrate AI into Enterprise Software

IBM and Anthropic have partnered to integrate Anthropic's Claude, a large language model, into IBM's software portfolio. This collaboration focuses on developing AI solutions for enterprise use, emphasizing security, governance, and cost controls. Claude will be incorporated into IBM's new AI-first integrated development environment, enhancing application modernization and intelligent code generation.

Read more →
Partnership

IBM & AWS Expand Collaboration to Accelerate AI & Cloud Innovation in UAE and KSA

IBM and AWS have expanded their collaboration to enhance AI and cloud innovation in the UAE and Saudi Arabia. This partnership aims to modernize core systems, bolster hybrid cloud adoption, and scale AI innovation, aligning with regional digital transformation goals. IBM's AI, data, and automation software will be available as SaaS on AWS cloud regions, supporting secure digital growth and responsible AI adoption.

Read more →
Partnership

IBM and Groq join forces to accelerate agentic AI: Making real-time intelligence an enterprise reality

IBM and Groq have formed a strategic partnership to enhance agentic AI capabilities. This collaboration integrates IBM's watsonx Orchestrate platform with Groq's language processing unit and GroqCloud infrastructure. The partnership aims to deliver real-time AI intelligence, combining IBM's orchestration and governance with Groq's deterministic speed, enabling enterprises to deploy AI agents with enhanced responsiveness and compliance.

Read more →

International Business Machines Corporation Profile

Company Name

International Business Machines Corporation

Company Website

https://www.ibm.com/uk-en

Year Founded

1911

HQ Location

1, New Orchard Road Armonk New York 10504-1722 USA

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO