Overview: Oracle CRM On Demand and Scratchpad as CRM Category solutions.
Oracle CRM On Demand emphasizes robust workflow and engagement management, whereas Scratchpad excels in forecasting and pipeline management. Oracle targets diverse industries with comprehensive features like analytics and compliance, supporting enterprises with extensive support options. Scratchpad supports best practices scaling and product launches, catering to software and IT sectors with strong data management capabilities. Both offer customizable reports and integrations, but user preferences suggest that Oracle suits enterprises needing extensive support, while Scratchpad fits agile teams focused on sales and opportunity handling.
Oracle CRM On Demand and Scratchpad: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Oracle CRM On Demand offers workflow management and engagement management. It excels in managing sales documents and relationships. read more →
Scratchpad focuses on forecasting and pipeline management. It emphasizes managing opportunities and leads efficiently. read more →
Business Goals
Oracle CRM On Demand helps improve customer relationships and increase sales revenue. The platform is also effective for customer acquisition. read more →
Scratchpad aims to scale best practices and launch new products. It also focuses on improving ROI while enhancing customer relationships. read more →
Core Features
Oracle CRM On Demand includes analytics and customization features, such as custom reports and data import. Integration capabilities are strong. read more →
Scratchpad offers training and onboarding alongside analytics and compliance. Data export and customizable reports are distinguishing features. read more →
Vendor Support
Oracle CRM On Demand provides 24/7 phone and email support. Users also have access to chat support. read more →
Scratchpad offers 24/7 support along with onboarding assistance. Chat, phone, and email support are available. read more →
Segments and Industries
Oracle CRM On Demand is popular in management consulting and telecommunications sectors. It serves a range of business sizes, including enterprises. read more →
Scratchpad predominantly serves computer software and IT services industries. It caters mostly to enterprise and large businesses. read more →
Operational Alignment
Oracle CRM On Demand fits well in large-scale operational environments. It is suitable for complex enterprise workflows. read more →
Scratchpad aligns with agile teams focusing on quick sales cycles. It suits environments that prioritize rapid data handling and opportunity management. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
