cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Compare Pega Customer Engagement Suite vs BUSINESSNEXT '' formerly CRMNEXT ''

Failure Risk Guidance Security Report ?

Failure Risk for Pega Customer Engagement Suite medium Failure Risk for BUSINESSNEXT '' formerly CRMNEXT '' low
Know More

Comparison Summary

For Pega Customer Engagement Suite vs BUSINESSNEXT '' formerly CRMNEXT '' comparison, Our AI algorithm looked at 3867 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Pega Customer Engagement Suite and BUSINESSNEXT '' formerly CRMNEXT '' to solve their respective business needs.

Pros and cons of Pega Customer Engagement Suite and BUSINESSNEXT '' formerly CRMNEXT ''

Pega Customer Engagement Suite is more suited to businesses that require Engagement Management and Helpdesk Management with Phone Calls where as BUSINESSNEXT '' formerly CRMNEXT '' is focused towards Lead Management with E-Mail and Service Management .

Both Pega Customer Engagement Suite and BUSINESSNEXT '' formerly CRMNEXT '' are CRM software, peers recommend Pega Customer Engagement Suite for engagement management and engaging and following up where as BUSINESSNEXT '' formerly CRMNEXT '' is more known for lead management and social CRM .

logo Pega Customer Engagement Suite

Focus area

Pega Customer Engagement Suite is better than BUSINESSNEXT '' formerly CRMNEXT '' for

Software Failure Risk

  • medium

logo BUSINESSNEXT '' formerly CRMNEXT ''

Focus area

BUSINESSNEXT '' formerly CRMNEXT '' is better than Pega Customer Engagement Suite for

Software Failure Risk

  • low

About

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

The #1 CRM For Banking And Insurance

Age

2017

Financials

IPO

SERIES A

Business Need

Total Processes
(we found evidences for)

23

24

Total Goals
(we found evidences for)

8

5

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (50)

Read Reviews (0)

engaging and following up

Read Reviews (21)

Read Reviews (0)

helpdesk management

Read Reviews (10)

Read Reviews (319)

communication management

Read Reviews (9)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (6)

Read Reviews (1)

customer case management

Read Reviews (5)

Read Reviews (0)

loyalty management

Read Reviews (4)

Read Reviews (0)

identify target customers

Read Reviews (3)

Read Reviews (0)

customer feedback management

Read Reviews (4)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (144)

personalized marketing

Read Reviews (2)

Read Reviews (0)

monitoring social media

Read Reviews (0)

Read Reviews (95)

engaging on social media

Read Reviews (0)

Read Reviews (80)

social media analytics

Read Reviews (0)

Read Reviews (65)

social media management

Read Reviews (0)

Read Reviews (289)

monitoring social media

Read Reviews (0)

Read Reviews (95)

engaging on social media

Read Reviews (0)

Read Reviews (80)

social media analytics

Read Reviews (0)

Read Reviews (65)

contact list management

Read Reviews (0)

Read Reviews (2)

knowledge management

Read Reviews (0)

Read Reviews (2)

segmentation and targeting

Read Reviews (0)

Read Reviews (2)

calendar management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

  • Acquire customers

  • Improve efficiency

  • Improve ROI

  • Enhance customer relationships

  • Improve brand engagement

  • See 2 more

Top Channels

Channels Used

  • social media

  • e-mail

  • text SMS

  • offline

  • mobile

  • See 2 more

  • social media

  • e-mail

  • text SMS

  • offline

  • mobile

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

No Data

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

No Data

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting