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Pega Customer Engagement Suite vs BUSINESSNEXT: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Pega Customer Engagement Suite medium Failure Risk for BUSINESSNEXT low
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Comparison Summary

This comparison report of Pega Customer Engagement Suite vs. BUSINESSNEXT is based on a specific set of business needs and context. The comparison uses 3867 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Pega Customer Engagement Suite and BUSINESSNEXT

Pega Customer Engagement Suite, and BUSINESSNEXT belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

BUSINESSNEXT focuses on Lead Management with E-Mail, Service Management, Social CRM with Social Media, Collaboration with Social Media, etc.

"Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels. " - Leana Kielkowicz

"We believe in CRMNEXT. With over 1,00,000+ users & 4,500+ branches & multiple integration points, it was hard for any system to match our expectations. We have enjoyed 99.9% uptime availability & seamless scalability. It just seems perfect. " - GYAN SHANKAR

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Pega Customer Engagement Suite

Focus area

Pega Customer Engagement Suite is better than BUSINESSNEXT for

Software Failure Risk

  • medium

logo BUSINESSNEXT

Focus area

BUSINESSNEXT is better than Pega Customer Engagement Suite for

Software Failure Risk

  • low

About

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

The #1 CRM For Banking And Insurance

Age

2017

Financials

IPO

SERIES A

Business Need

Total Processes
(we found evidences for)

23

24

Total Goals
(we found evidences for)

8

5

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (50)

Read Reviews (0)

engaging and following up

Read Reviews (21)

Read Reviews (0)

helpdesk management

Read Reviews (10)

Read Reviews (319)

communication management

Read Reviews (9)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (6)

Read Reviews (1)

customer case management

Read Reviews (5)

Read Reviews (0)

loyalty management

Read Reviews (4)

Read Reviews (0)

identify target customers

Read Reviews (3)

Read Reviews (0)

customer feedback management

Read Reviews (4)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (144)

personalized marketing

Read Reviews (2)

Read Reviews (0)

monitoring social media

Read Reviews (0)

Read Reviews (95)

engaging on social media

Read Reviews (0)

Read Reviews (80)

social media analytics

Read Reviews (0)

Read Reviews (65)

social media management

Read Reviews (0)

Read Reviews (289)

monitoring social media

Read Reviews (0)

Read Reviews (95)

engaging on social media

Read Reviews (0)

Read Reviews (80)

social media analytics

Read Reviews (0)

Read Reviews (65)

contact list management

Read Reviews (0)

Read Reviews (2)

knowledge management

Read Reviews (0)

Read Reviews (2)

segmentation and targeting

Read Reviews (0)

Read Reviews (2)

calendar management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

  • Acquire customers

  • Improve efficiency

  • Improve ROI

  • Enhance customer relationships

  • Improve brand engagement

  • See 2 more

Top Channels

Channels Used

  • social media

  • e-mail

  • text SMS

  • offline

  • mobile

  • See 2 more

  • social media

  • e-mail

  • text SMS

  • offline

  • mobile

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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No Data

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Integration Risk

medium

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting