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Pega Customer Engagement Suite vs EveryAction: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Pega Customer Engagement Suite medium Failure Risk for EveryAction medium
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Comparison Summary

This comparison report of Pega Customer Engagement Suite vs. EveryAction is based on a specific set of business needs and context. The comparison uses 1388 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Pega Customer Engagement Suite and EveryAction

Pega Customer Engagement Suite, and EveryAction belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

EveryAction focuses on Engagement Management with Offline, Communication Management with E-Mail, Helpdesk Management with Phone Calls, Event Management with Offline, etc.

"Our world revolves around our customers. To be able to identify, personalize, and manage all our interactions, for all of our passengers, from one platform is truly transformational. " - Sandra Lenis

"If you’re going to try a multichannel approach, it’s so important to have instantaneous and accurate data shared between channels so that the whole thing works cleanly together. EveryAction allowed us to do that. " - Zach Tomanelli

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

logo EveryAction

Focus area

EveryAction is better than Pega Customer Engagement Suite for

Software Failure Risk

  • medium

About

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

Digital, Fundraising, & Organizing Tools on a Unified CRM.

Age

2017

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

23

48

Total Goals
(we found evidences for)

8

9

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (50)

Read Reviews (77)

engaging and following up

Read Reviews (21)

Read Reviews (76)

helpdesk management

Read Reviews (10)

Read Reviews (22)

communication management

Read Reviews (9)

Read Reviews (36)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (1)

workflow management

Read Reviews (6)

Read Reviews (4)

customer case management

Read Reviews (5)

Read Reviews (7)

loyalty management

Read Reviews (4)

Read Reviews (6)

identify target customers

Read Reviews (3)

Read Reviews (0)

customer feedback management

Read Reviews (4)

Read Reviews (5)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (10)

personalized marketing

Read Reviews (2)

Read Reviews (0)

training & onboarding

Read Reviews (1)

Read Reviews (11)

social media analytics

Read Reviews (0)

Read Reviews (8)

scheduling post to social media

Read Reviews (0)

Read Reviews (2)

social media management

Read Reviews (0)

Read Reviews (13)

social media analytics

Read Reviews (0)

Read Reviews (8)

scheduling post to social media

Read Reviews (0)

Read Reviews (2)

segmentation and targeting

Read Reviews (0)

Read Reviews (12)

contact list management

Read Reviews (0)

Read Reviews (7)

lead qualification: technographic

Read Reviews (0)

Read Reviews (7)

lead qualification

Read Reviews (0)

Read Reviews (7)

lead qualification: technographic

Read Reviews (0)

Read Reviews (7)

advocacy management

Read Reviews (0)

Read Reviews (4)

sales document management

Read Reviews (0)

Read Reviews (2)

sales call management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve ROI

  • Improve stakeholder relations

  • Improve digital and social presence

  • Scale best practices

  • Increase customer life time value

  • Improve internal communications

  • Acquire customers

  • See 6 more

Top Channels

Channels Used

  • e-mail

  • offline

  • causes and charity

  • phone calls

  • social media

  • website

  • newsletter

  • video

  • mobile

  • on premises

  • Facebook

  • omnichannel

  • trade shows

  • promotions

  • text SMS

  • events

  • See 13 more

  • e-mail

  • offline

  • causes and charity

  • phone calls

  • social media

  • website

  • newsletter

  • video

  • mobile

  • on premises

  • Facebook

  • omnichannel

  • trade shows

  • promotions

  • text SMS

  • events

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting