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Pega Customer Engagement Suite vs GiveGab: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Pega Customer Engagement Suite medium Failure Risk for GiveGab low
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Comparison Summary

This comparison report of Pega Customer Engagement Suite vs. GiveGab is based on a specific set of business needs and context. The comparison uses 2236 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Pega Customer Engagement Suite and GiveGab

Pega Customer Engagement Suite, and GiveGab belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

GiveGab focuses on Engagement Management with Offline, Helpdesk Management with Offline, Training & Onboarding with Offline, Collaboration with Offline, etc.

"With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone. " - Dr. Esra Taylor

"The software is very user-friendly and intuitive, but also very aesthetically engaging and creates a really great platform for our donors to engage with. The support team is incredibly helpful throughout the entire process from planning to execution... of our Giving Day. " - Matthew Gorczyca

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

logo GiveGab

Focus area

GiveGab is better than Pega Customer Engagement Suite for

Software Failure Risk

  • low

About

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

Nonprofit Giving Platform

Age

2017

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

23

54

Total Goals
(we found evidences for)

8

9

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (50)

Read Reviews (135)

engaging and following up

Read Reviews (21)

Read Reviews (128)

helpdesk management

Read Reviews (10)

Read Reviews (62)

communication management

Read Reviews (9)

Read Reviews (10)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (6)

Read Reviews (0)

customer case management

Read Reviews (5)

Read Reviews (0)

loyalty management

Read Reviews (4)

Read Reviews (0)

identify target customers

Read Reviews (3)

Read Reviews (0)

customer feedback management

Read Reviews (4)

Read Reviews (8)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (0)

measuring net promoter score

Read Reviews (1)

Read Reviews (6)

campaign management

Read Reviews (2)

Read Reviews (12)

personalized marketing

Read Reviews (2)

Read Reviews (0)

training & onboarding

Read Reviews (1)

Read Reviews (23)

scheduling post to social media

Read Reviews (0)

Read Reviews (6)

social media analytics

Read Reviews (0)

Read Reviews (2)

social media management

Read Reviews (0)

Read Reviews (10)

scheduling post to social media

Read Reviews (0)

Read Reviews (6)

social media analytics

Read Reviews (0)

Read Reviews (2)

content sharing

Read Reviews (0)

Read Reviews (4)

content curation

Read Reviews (0)

Read Reviews (3)

content management

Read Reviews (0)

Read Reviews (7)

content sharing

Read Reviews (0)

Read Reviews (4)

content curation

Read Reviews (0)

Read Reviews (3)

products & pricelist management

Read Reviews (0)

Read Reviews (4)

generation of new leads

Read Reviews (0)

Read Reviews (4)

trade show marketing

Read Reviews (0)

Read Reviews (3)

contract management

Read Reviews (0)

Read Reviews (2)

sales document management

Read Reviews (0)

Read Reviews (2)

contract management

Read Reviews (0)

Read Reviews (2)

opportunity management

Read Reviews (0)

Read Reviews (2)

contact list management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

  • Scale best practices

  • Improve digital and social presence

  • Launch new products

  • Enhance customer relationships

  • Build brand awareness

  • Improve stakeholder relations

  • Improve ROI

  • Improve internal communications

  • Increase sales & revenue

  • See 6 more

Top Channels

Channels Used

  • offline

  • causes and charity

  • social media

  • website

  • e-mail

  • chat

  • video

  • trade shows

  • events

  • promotions

  • Facebook

  • phone calls

  • on premises

  • Instagram

  • Snapchat

  • Twitter

  • mobile

  • point of sale

  • See 15 more

  • offline

  • causes and charity

  • social media

  • website

  • e-mail

  • chat

  • video

  • trade shows

  • events

  • promotions

  • Facebook

  • phone calls

  • on premises

  • Instagram

  • Snapchat

  • Twitter

  • mobile

  • point of sale

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting