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Platformax CRM vs Chatra: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Platformax CRM medium Failure Risk for Chatra low
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Comparison Summary

This comparison report of Platformax CRM vs. Chatra is based on a specific set of business needs and context. The comparison uses 1858 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Platformax CRM and Chatra

Platformax CRM, SalesNexus, Claritysoft CRM, etc., belong to a category of solutions that help CRM, whereas Chatra, HappyFox Live Chat, Tawk.to, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Platformax CRM covers Engagement Management with E-Mail, Helpdesk Management with Website, Communication Management with E-Mail, Contact List Management, etc.

Chatra focuses on Engagement Management with Website, Communication Management with E-Mail, Helpdesk Management with Mobile, Contact List Management with Website, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Platformax CRM

Focus area

Software Failure Risk

  • medium

logo Chatra

Focus area

Chatra is better than Platformax CRM for

Software Failure Risk

  • low

About

Inside sales CRM, generate more leads with prospecting and sales management

Chatra | Chatra live chat software

Age

2014

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

42

24

Total Goals
(we found evidences for)

3

7

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (29)

Read Reviews (60)

engaging and following up

Read Reviews (18)

Read Reviews (32)

helpdesk management

Read Reviews (25)

Read Reviews (26)

communication management

Read Reviews (20)

Read Reviews (40)

tracking & monitoring communications

Read Reviews (9)

Read Reviews (5)

sending & publishing communications

Read Reviews (4)

Read Reviews (30)

contact list management

Read Reviews (20)

Read Reviews (19)

contacts history

Read Reviews (3)

Read Reviews (0)

lead tracking

Read Reviews (17)

Read Reviews (0)

relationship management

Read Reviews (14)

Read Reviews (0)

pipeline management

Read Reviews (12)

Read Reviews (0)

generation of new leads

Read Reviews (11)

Read Reviews (0)

training & onboarding

Read Reviews (7)

Read Reviews (1)

workflow management

Read Reviews (5)

Read Reviews (4)

sales review & feedback

Read Reviews (4)

Read Reviews (0)

campaign management

Read Reviews (3)

Read Reviews (0)

campaign monitoring

Read Reviews (3)

Read Reviews (0)

sales call management

Read Reviews (3)

Read Reviews (0)

opportunity management

Read Reviews (2)

Read Reviews (0)

performance management

Read Reviews (2)

Read Reviews (0)

follower management

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (2)

Read Reviews (6)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (3)

discount management

Read Reviews (2)

Read Reviews (0)

promotion management

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (0)

Read Reviews (2)

advocacy management

Read Reviews (0)

Read Reviews (2)

conversion management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Launch new products

  • Improve digital and social presence

  • Improve internal communications

  • See 4 more

Top Channels

Channels Used

  • chat

  • website

  • e-mail

  • mobile

  • mobile app

  • phone calls

  • social media

  • offline

  • support groups

  • Slack

  • omnichannel

  • See 8 more

  • chat

  • website

  • e-mail

  • mobile

  • mobile app

  • phone calls

  • social media

  • offline

  • support groups

  • Slack

  • omnichannel

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting