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Platformax CRM vs Genesys Live Chat: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Platformax CRM medium Failure Risk for Genesys Live Chat medium
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Comparison Summary

This comparison report of Platformax CRM vs. Genesys Live Chat is based on a specific set of business needs and context. The comparison uses 1731 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Platformax CRM and Genesys Live Chat

Platformax CRM, SalesNexus, Claritysoft CRM, etc., belong to a category of solutions that help CRM, whereas Genesys Live Chat, Haptik, Comm100, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Platformax CRM covers Engagement Management with E-Mail, Helpdesk Management with Website, Communication Management with E-Mail, Contact List Management, etc.

Genesys Live Chat focuses on Engagement Management with Chat, Helpdesk Management with Phone Calls, Customer Feedback Management, Knowledge Management with User Generated Content, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Platformax CRM

Focus area

Software Failure Risk

  • medium

logo Genesys Live Chat

Focus area

Software Failure Risk

  • medium

About

Inside sales CRM, generate more leads with prospecting and sales management

Engage and convert prospects with web messaging

Age

2014

1990

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

42

40

Total Goals
(we found evidences for)

3

12

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (29)

Read Reviews (130)

engaging and following up

Read Reviews (18)

Read Reviews (87)

helpdesk management

Read Reviews (25)

Read Reviews (37)

communication management

Read Reviews (20)

Read Reviews (11)

tracking & monitoring communications

Read Reviews (9)

Read Reviews (3)

sending & publishing communications

Read Reviews (4)

Read Reviews (6)

contact list management

Read Reviews (20)

Read Reviews (11)

contacts history

Read Reviews (3)

Read Reviews (4)

lead tracking

Read Reviews (17)

Read Reviews (0)

relationship management

Read Reviews (14)

Read Reviews (0)

pipeline management

Read Reviews (12)

Read Reviews (0)

generation of new leads

Read Reviews (11)

Read Reviews (2)

training & onboarding

Read Reviews (7)

Read Reviews (2)

workflow management

Read Reviews (5)

Read Reviews (3)

sales review & feedback

Read Reviews (4)

Read Reviews (1)

campaign management

Read Reviews (3)

Read Reviews (1)

campaign monitoring

Read Reviews (3)

Read Reviews (0)

sales call management

Read Reviews (3)

Read Reviews (0)

opportunity management

Read Reviews (2)

Read Reviews (0)

performance management

Read Reviews (2)

Read Reviews (0)

follower management

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (2)

Read Reviews (11)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (5)

discount management

Read Reviews (2)

Read Reviews (0)

promotion management

Read Reviews (2)

Read Reviews (0)

social media management

Read Reviews (1)

Read Reviews (3)

competitive intelligence

Read Reviews (1)

Read Reviews (3)

knowledge management

Read Reviews (1)

Read Reviews (11)

content management

Read Reviews (0)

Read Reviews (5)

lifetime value management

Read Reviews (0)

Read Reviews (2)

products & pricelist management

Read Reviews (0)

Read Reviews (2)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

lead qualification

Read Reviews (0)

Read Reviews (2)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Increase sales & revenue

  • Build brand awareness

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve efficiency

  • Improve ROI

  • Manage risk

  • Establish thought leadership

  • Launch new products

  • See 9 more

Top Channels

Channels Used

  • chat

  • e-mail

  • social media

  • user generated content

  • blogs

  • phone calls

  • website

  • omnichannel

  • text SMS

  • Facebook

  • Twitter

  • video

  • promotions

  • LinkedIn

  • Whatsapp

  • review sites

  • Amazon

  • mobile

  • offline

  • trade shows

  • See 17 more

  • chat

  • e-mail

  • social media

  • user generated content

  • blogs

  • phone calls

  • website

  • omnichannel

  • text SMS

  • Facebook

  • Twitter

  • video

  • promotions

  • LinkedIn

  • Whatsapp

  • review sites

  • Amazon

  • mobile

  • offline

  • trade shows

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting