Genesys Live Chat Overview
This is a summary of the comprehensive capabilities and benefits of Genesys Live Chat based on over 1002 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Genesys Live Chat, Haptik, Comm100, Userlike, SnapEngage, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Genesys Live Chat is right for your needs? Our Cuspera AI engine can evaluate how Genesys Live Chat fits your specific business needs, industry, and context. Get your personalized assessment report today.
Genesys Live Chat supports business activities such as:
- Engagement Management
- Helpdesk Management
- Communication Management
- Contact List Management
- Knowledge Management
Genesys Live Chat can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Improve Internal Communications, Increase Sales & Revenue, Build Brand Awareness, etc. It can help manage these activities if you use Chat Phone Calls and E-Mail for these needs. As a solution, Genesys Live Chat's capabilities include Personalization, Bot, Dashboard, etc.
Genesys Live Chat was founded in 1990. Retail Vertical is its biggest customer base.
Reviews
"...Externally, customers are not just being given a list of FAQs, they re given an entire knowledge base of information which we can update dynamically and easily...." Peer review by Jeff Laxamana, GMS Product & Technology, JustFab
Genesys Live Chat Reviews
11 buyers and buying teams have used Cuspera to assess how well Genesys Live Chat solved their Live Chat needs. Cuspera uses 1002 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Genesys Live Chat.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Genesys Live Chat.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Chat |
4.95/5 ★ |
"...Bold360 offers several live chat solutions including conversation artificial intelligence, live chat, proactive AI, and omni-channel engagement...." The 24 Best Live Chat Software & Services of the Year |
| engaging and following up |
4.96/5 ★ |
"...The platform provides live chat, email, messaging and social channels needed to engage and support consumers across self-service and agent assisted interactions...." Peer review |
| Helpdesk Management with Phone Calls |
4.41/5 ★ |
"...Kudos!. - nanoRep gives real-time feedback to questions - No waiting times - Accurate and helpful - 24/7 support available - Provides multiple solutions to queries..." Peer review by Brett Chatz |
| Communication Management with E-Mail and Chat |
4.54/5 ★ |
"...Is being used in part of our E-comm Department to respond to and send customer emails and for conversation with customers using a live chat feature linked to our website Orvis.com...." Peer review by Joshua Kimball, Customer Service, Orvis |
| sending & publishing communications |
4.12/5 ★ |
"...Also, the discussion tab available is not very useful, we do not get any notification if anybody sends a message...." Peer review by Pradeep Kumar, Senior Customer Support Executive, Betsol Software Pvt Ltd |
| tracking & monitoring communications |
4.34/5 ★ |
"...We measure and monitor call center KPIs...." Peer review by Manager in Product Management |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Chat |
4.95/5 ★ |
"...Bold360 offers several live chat solutions including conversation artificial intelligence, live chat, proactive AI, and omni-channel engagement...." The 24 Best Live Chat Software & Services of the Year |
|
| engaging and following up |
4.95/5 ★ |
| Helpdesk Management with Phone Calls |
4.41/5 ★ |
"...Kudos!. - nanoRep gives real-time feedback to questions - No waiting times - Accurate and helpful - 24/7 support available - Provides multiple solutions to queries..." Peer review by Brett Chatz |
|
| Communication Management with E-Mail and Chat |
4.54/5 ★ |
"...Is being used in part of our E-comm Department to respond to and send customer emails and for conversation with customers using a live chat feature linked to our website Orvis.com...." Peer review by Joshua Kimball, Customer Service, Orvis |
|
| sending & publishing communications |
4.54/5 ★ |
| tracking & monitoring communications |
4.54/5 ★ |
24+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1002 insights from peers and experts to help you assess how these Genesys Live Chat use cases fit your Live Chat needs.
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
CASE STUDY EdenredRead More |
|
|
CASE STUDY L’olivierRead More |
Frequently Asked Questions(FAQ)
for Genesys Live Chat
What is Genesys Live Chat used for?
What are the top features of Genesys Live Chat?
Who uses Genesys Live Chat?
What are Genesys Live Chat alternatives?
Where is Genesys Live Chat located?
Popular Business Setting
for Genesys Live Chat
Top Industries
- Retail
- Information Technology and Services
- Telecommunications
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Peers used Genesys Live Chat to Acquire customers and Enhance customer relationships
Genesys Live Chat Alternatives
Peer and Expert Opinion on Features
for Genesys Live Chat
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (47) |
| bot | Read Reviews (16) |
| Dashboard | Read Reviews (10) |
| Ticketing | Read Reviews (8) |
| Alerts: popups & Notifications | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (47) |
| bot | Read Reviews (16) |
| Dashboard | Read Reviews (10) |
| Ticketing | Read Reviews (8) |
| Alerts: popups & Notifications | Read Reviews (7) |
IT and Other Capabilities
for Genesys Live Chat
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (13) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (13) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (94) |
| 24/7 Support | Read Reviews (208) |
| Email Support | Read Reviews (27) |
| Phone Support | Read Reviews (26) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (94) |
| 24/7 Support | Read Reviews (208) |
| Email Support | Read Reviews (27) |
| Phone Support | Read Reviews (26) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (107) |
| Analytics | Read Reviews (46) |
| Custom Reports | Read Reviews (55) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (107) |
| Analytics | Read Reviews (46) |
| Custom Reports | Read Reviews (55) |
Software Failure Risk Guidance
?for Genesys Live Chat
Overall Risk Meter
Top Failure Risks for Genesys Live Chat
Vendor Profile Details
HQ Location
2001 Junipero Serra BlvdDaly City, CA 94014, USA
Employees
5001-10000
Social
Financials
PRIVATE
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