Smartsupp Overview

Smartsupp addresses the challenge of converting website visitors into loyal customers by leveraging advanced conversational tools. The platform integrates live chat, chatbots, and AI-driven solutions to facilitate real-time engagement. This interaction not only enhances customer experience but also significantly boosts online sales. Smartsupp's AI Shopping Assistant plays a crucial role in accelerating business growth by providing personalized assistance and recommendations. The solution is designed to work seamlessly across major platforms, ensuring broad accessibility and ease of use. With over 100,000 businesses already benefiting from its capabilities, Smartsupp offers a proven method to enhance customer interaction and drive sales.

Use Cases

Customers recommend Contact List Management, Engagement Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Smartsupp.

Other use cases:

  • Rating And Review Management
  • Helpdesk Management
  • Generation Of New Leads
  • Collaboration
  • Public Relations
  • Sharing Knowledge
  • Measuring Customer Satisfaction
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Smartsupp.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
  • Scale Best Practices
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Smartsupp Use-Cases and Business Priorities: Customer Satisfaction Data

Smartsupp works with different mediums / channels such as Website. Chat. Video etc.

Smartsupp's features include Recording, Alerts: Popups & Notifications, Personalization, etc. and Smartsupp support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Smartsupp analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Good to improve customer service and engage customers...." Peer review by Grzegorz L., Internet Marketing Specjalist, Computer Software

Smartsupp, Helpcrunch, Haptik, JivoChat, Gist, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Smartsupp assists in driving online sales by turning webshop visitors into loyal customers. Live chat and AI chatbots enhance customer interaction and lead generation.

Popular Business Setting

for Smartsupp

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Smartsupp is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Large Enterprise.

Smartsupp Customer wins, Customer success stories, Case studies

How can Smartsupp enhance your Contact List Management process?

How does Smartsupp facilitate Engagement Management?

How does Smartsupp address your Sending & Publishing Communications Challenges?

Why is Smartsupp the best choice for Rating And Review Management?

11 buyers and buying teams have used Cuspera to assess how well Smartsupp solved their Live Chat needs. Cuspera uses 739 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

AAA AUTO - Automotive

Smartsupp's AI-chatbot and live chat help AAA AUTO sell 900 cars each month. AAA AUTO wanted more customer questions and better digital communication. They worked with Smartsupp to test and launch an... AI-chatbot that gives personalized offers and connects visitors to live agents. The chatbot increased live chat conversations by 10% in the Czech Republic. AAA AUTO now gains 7,200 new contacts monthly and has 23 live chat agents available.

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Bconnect - Online Messaging

Smartsupp helped Bconnect boost their clients’ sales leads by 25%. Bconnect used Smartsupp’s live chat, mobile app, and API to deliver fast replies and quality conversations. The live chat feature in...creased conversion rates and made it easy to collect leads. Bconnect saw an 18% conversion to chat on mobile. CEO Rutger de Groot highlighted Smartsupp’s simplicity and effectiveness for both desktop and mobile users.

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ASKO - NÁBYTEK - Wholesale

Smartsupp live chat and chatbot help ASKO - NÁBYTEK connect with customers 24/7. The company uses live chat to answer questions quickly, with a 70-second first response time. The chatbot handles 1,70...0 chats monthly and resolves half without human help. Every month, the chatbot collects 600 new email contacts. Smartsupp generates CZK 1.1 million (€45,000) in new orders for ASKO - NÁBYTEK each month.

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inSPORTline - Consumer Goods

Smartsupp live chat and chatbot helped inSPORTline boost their online sales. The company used Smartsupp to handle more customer inquiries and reduce phone and email volume. Operators now answer 2 out... of 3 questions via live chat, with an average response time of 25 seconds. The conversion rate from chat is 10.3%, which is 724% higher than before. Sales increased by 9.7%, and the average order value for chat users is 2.3 times higher. The chatbot filters out 20% of queries, saving operator time.

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KetoDiet - Food & Beverages

Smartsupp live chat and chatbot helped KetoDiet improve customer communication. The company faced slow responses and high agent workload. Smartsupp unified agent replies and sped up response times. T...he chatbot solved 30-35% of inquiries and reduced agent workload. KetoDiet increased conversions by 30 orders per month and reached a 95.4% customer satisfaction rating. The average order value was 3000 CZK.

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Můjkoberec - Retail

Smartsupp's AI shopping assistant and chatbot help Můjkoberec support customers 24/7. The chatbot handles 20% of all customer communication. The team of 30 spends 9 hours daily online in chat. This a...utomation saves valuable time for customer support. Můjkoberec uses live chat and chatbots to boost sales and improve customer experience.

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How to Optimize Your Site with Smartsupp Video Recordings

Video Thumbnail

Frequently Asked Questions(FAQ)

for Smartsupp

What is Smartsupp used for?

Smartsupp is a Live Chat Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Contact List Management, Engagement Management and Sending & Publishing Communications .

What are the top features of Smartsupp?

Recording, Alerts: popups & Notifications and Personalization are some of the top features of Smartsupp.

Who uses Smartsupp?

Smartsupp is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Smartsupp alternatives?

Helpcrunch, Haptik, JivoChat and Gist are popular alternatives for Smartsupp.

Where is Smartsupp located?

Smartsupp is headquartered at Lidicka 20, Brno, South Moravia 602 00, CZ.
lightning

Peers used Smartsupp for contact list management and engagement management

Smartsupp Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.69/5 ★

Read Reviews (14)
Custom Reports

3.75/5 ★

Read Reviews (80)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.69/5 ★

Read Reviews (14)
Custom Reports

3.75/5 ★

Read Reviews (80)

Software Failure Risk Guidance

?

for Smartsupp

Overall Risk Meter

Low Medium High

Top Failure Risks for Smartsupp

Smartsupp.com, s.r.o. News

Product

Releases: smartsupp/mta-sts-smartsupp-com

Releases: smartsupp/mta-sts-smartsupp-com

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Smartsupp.com, s.r.o. Profile

Company Name

Smartsupp.com, s.r.o.

Company Website

https://www.smartsupp.com/

HQ Location

Lidicka 20, Brno, South Moravia 602 00, CZ

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

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