Smartsupp: Product updates, Customer stories, and Insights | 2026 Cuspera

Smartsupp live chat helps Belini resolve 30% of all customer communication, with an average response time of 10 seconds. Belini, a leading DIY furniture brand in Europe, uses live chat, multilingual ...support, and Facebook Messenger integration to serve customers across nine countries. The solution delivers over 500 new leads monthly after hours and supports rapid e-commerce growth. Fast answers boost conversion rates and return on ad spend. Belini values the flexibility and scalability for European expansion.
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Smartsupp's AI-chatbot and live chat help AAA AUTO sell 900 cars each month. AAA AUTO wanted more customer questions and better digital communication. They worked with Smartsupp to test and launch an... AI-chatbot that gives personalized offers and connects visitors to live agents. The chatbot increased live chat conversations by 10% in the Czech Republic. AAA AUTO now gains 7,200 new contacts monthly and has 23 live chat agents available.
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Smartsupp live chat and chatbot helped inSPORTline boost their online sales. The company used Smartsupp to handle more customer inquiries and reduce phone and email volume. Operators now answer 2 out... of 3 questions via live chat, with an average response time of 25 seconds. The conversion rate from chat is 10.3%, which is 724% higher than before. Sales increased by 9.7%, and the average order value for chat users is 2.3 times higher. The chatbot filters out 20% of queries, saving operator time.
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Smartsupp live chat and chatbot help ASKO - NÁBYTEK connect with customers 24/7. The company uses live chat to answer questions quickly, with a 70-second first response time. The chatbot handles 1,70...0 chats monthly and resolves half without human help. Every month, the chatbot collects 600 new email contacts. Smartsupp generates CZK 1.1 million (€45,000) in new orders for ASKO - NÁBYTEK each month.
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Smartsupp helped Dokonalá Káva boost their online sales. They used live chat, chatbots, and a mobile app to answer customer questions fast. The average order value went up by 127% for customers who c...hatted. Their conversion rate increased by 379%. Only 2% of visitors who used chat made up 15% of total revenue. Every tenth chat led to a sale. Dokonalá Káva saw a 95% satisfaction rating and 150 chatbot interactions each month.
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Mira AI Shopping Assistant helped Pidilidi handle 70% of customer inquiries. The AI increased chat-driven sales by 25%. It boosted average order value by 20%. Pidilidi used Mira AI to support custome...rs in four languages. The solution reduced live chat workload to 50 conversations or less per month. The AI provided fast, accurate answers about sizing and returns, improving customer satisfaction.
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