Smartsupp Overview

Smartsupp addresses the challenge of converting website visitors into loyal customers by leveraging advanced conversational tools. The platform integrates live chat, chatbots, and AI-driven solutions to facilitate real-time engagement. This interaction not only enhances customer experience but also significantly boosts online sales. Smartsupp's AI Shopping Assistant plays a crucial role in accelerating business growth by providing personalized assistance and recommendations. The solution is designed to work seamlessly across major platforms, ensuring broad accessibility and ease of use. With over 100,000 businesses already benefiting from its capabilities, Smartsupp offers a proven method to enhance customer interaction and drive sales.

Use Cases

Customers recommend Contact List Management, Engagement Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Smartsupp.

Other use cases:

  • Rating And Review Management
  • Helpdesk Management
  • Generation Of New Leads
  • Collaboration
  • Public Relations
  • Sharing Knowledge
  • Measuring Customer Satisfaction
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Smartsupp.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
  • Scale Best Practices
See all business priorities See less business priorities

Smartsupp Use-Cases and Business Priorities: Customer Satisfaction Data

Smartsupp works with different mediums / channels such as Website. Chat. Video etc.

Smartsupp's features include Recording, Alerts: Popups & Notifications, Personalization, etc. and Smartsupp support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Smartsupp analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The other feature which we haven't started using yet but are planning to is the agent feedback, whereby a customer can quickly review their experience...." Peer review by Dave H

Smartsupp, Helpcrunch, Haptik, JivoChat, Gist, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Smartsupp assists in driving online sales by turning webshop visitors into loyal customers. Live chat and AI chatbots enhance customer interaction and lead generation.

Popular Business Setting

for Smartsupp

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Smartsupp is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Large Enterprise.

Smartsupp Customer wins, Customer success stories, Case studies

How can Smartsupp enhance your Contact List Management process?

What makes Smartsupp ideal for Engagement Management?

What solutions does Smartsupp provide for Sending & Publishing Communications?

How can Smartsupp enhance your Rating And Review Management process?

11 buyers and buying teams have used Cuspera to assess how well Smartsupp solved their Live Chat needs. Cuspera uses 739 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Holky z trhu - Apparel & Fashion - Medium

Mira AI Shopping Assistant helped Holky z trhu, an online women's fashion store, handle 68.5% of all customer conversations automatically. The number of conversations increased fourfold after impleme...nting AI, with 87% of customers rating AI chats positively. The AI assistant resolved 85.5% of inquiries without human help and recommended over 900 products monthly. Fast live chat and automated messages improved customer engagement and satisfaction.

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Dokonalá Káva - Retail - Small

Smartsupp helped Dokonalá Káva boost their average order value by 127%. The company used live chat and chatbot features to answer customer questions fast. This led to a 379% higher conversion rate fo...r chat users. Only 2% of visitors who chatted made up 15% of total revenue. The team also used Smartsupp's mobile app and video recordings to improve service and fix website issues quickly.

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Belini - Consumer Goods - Large

Smartsupp Live-Chat helped Belini handle 30% of all customer conversations, with a 10-second average response time. Belini generated over 500 leads monthly outside business hours and managed 500,000 ...orders yearly across nine European markets. The solution included multilingual support and Facebook Messenger integration. Belini saw higher conversion rates and improved return on ad spend, making Live-Chat their top sales channel.

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AAA AUTO - Automotive

Smartsupp's AI-chatbot and live chat help AAA AUTO sell 900 cars each month. AAA AUTO wanted more customer questions and better digital communication. They worked with Smartsupp to test and launch an... AI-chatbot that gives personalized offers and connects visitors to live agents. The chatbot increased live chat conversations by 10% in the Czech Republic. AAA AUTO now gains 7,200 new contacts monthly and has 23 live chat agents available.

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Unuo design - Apparel & Fashion - Small

Smartsupp live chat and chatbot help Unuo design resolve 40% of customer queries automatically. The company manages 150 conversations per day during peak season and gets 3000 daily visits. 70% of cus...tomers convert through chat. The solution makes it easy to send links and guide shoppers. Staff feel less pressure compared to phone calls. Smartsupp supports Unuo design's online clothing stores for children and mothers.

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KetoDiet - Health, Wellness And Fitness - Medium

Smartsupp live chat and chatbot helped KetoDiet boost conversions by 30 orders per month. The company improved customer satisfaction to 95.4% and resolved 35% of inquiries with a chatbot. Response ti...mes dropped, and agent workload decreased. KetoDiet handled 5000 conversations in 2022, with an average order value of 3000 CZK. Smartsupp features unified responses and made customer service faster and more effective.

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How to Optimize Your Site with Smartsupp Video Recordings

Video Thumbnail

Frequently Asked Questions(FAQ)

for Smartsupp

What is Smartsupp used for?

Smartsupp is a Live Chat Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Contact List Management, Engagement Management and Sending & Publishing Communications .

What are the top features of Smartsupp?

Recording, Alerts: popups & Notifications and Personalization are some of the top features of Smartsupp.

Who uses Smartsupp?

Smartsupp is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Smartsupp alternatives?

Helpcrunch, Haptik, JivoChat and Gist are popular alternatives for Smartsupp.

Where is Smartsupp located?

Smartsupp is headquartered at Lidicka 20, Brno, South Moravia 602 00, CZ.
lightning

Peers used Smartsupp for contact list management and engagement management

Smartsupp Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.69/5 ★

Read Reviews (14)
Custom Reports

3.75/5 ★

Read Reviews (80)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.69/5 ★

Read Reviews (14)
Custom Reports

3.75/5 ★

Read Reviews (80)

Software Failure Risk Guidance

?

for Smartsupp

Overall Risk Meter

Low Medium High

Top Failure Risks for Smartsupp

Smartsupp.com, s.r.o. News

Product

Releases: smartsupp/mta-sts-smartsupp-com

Releases: smartsupp/mta-sts-smartsupp-com

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Smartsupp.com, s.r.o. Profile

Company Name

Smartsupp.com, s.r.o.

Company Website

https://www.smartsupp.com/

HQ Location

Lidicka 20, Brno, South Moravia 602 00, CZ

Employees

11-50

Social

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Financials

SEED