Smartsupp: Product updates, Customer stories, and Insights | 2026 Cuspera

Smartsupp helped Bconnect boost their clients’ sales leads by 25%. Bconnect used Smartsupp’s live chat, mobile app, and API to deliver fast replies and quality conversations. The live chat feature in...creased conversion rates and made it easy to collect leads. Bconnect saw an 18% conversion to chat on mobile. CEO Rutger de Groot highlighted Smartsupp’s simplicity and effectiveness for both desktop and mobile users.
Show More..

Smartsupp helped Dokonalá Káva boost their online sales. They used live chat, chatbots, and a mobile app to answer customer questions fast. The average order value went up by 127% for customers who c...hatted. Their conversion rate increased by 379%. Only 2% of visitors who used chat made up 15% of total revenue. Every tenth chat led to a sale. Dokonalá Káva saw a 95% satisfaction rating and 150 chatbot interactions each month.
Show More..

Smartsupp live chat helps Belini resolve 30% of all customer communication, with an average response time of 10 seconds. Belini, a leading DIY furniture brand in Europe, uses live chat, multilingual ...support, and Facebook Messenger integration to serve customers across nine countries. The solution delivers over 500 new leads monthly after hours and supports rapid e-commerce growth. Fast answers boost conversion rates and return on ad spend. Belini values the flexibility and scalability for European expansion.
Show More..

Smartsupp's AI chatbot and live chat help AAA AUTO sell 900 cars each month. The company gains 7,200 new contacts monthly and sees a 30% increase in conversations with agents due to the AI chatbot. L...ive chat agents are available from 6 a.m. to midnight, improving customer engagement. Personalized chatbot messages boost live chat conversations by up to 30% in some regions. AAA AUTO values personal contact and uses Smartsupp to drive more inquiries and sales.
Show More..

Smartsupp's AI-chatbot and live chat help AAA AUTO sell 900 cars each month. AAA AUTO wanted more customer questions and better digital communication. They worked with Smartsupp to test and launch an... AI-chatbot that gives personalized offers and connects visitors to live agents. The chatbot increased live chat conversations by 10% in the Czech Republic. AAA AUTO now gains 7,200 new contacts monthly and has 23 live chat agents available.
Show More..

Smartsupp live chat helped Bconnect increase clients' sales leads by 25%. Bconnect used Smartsupp's live chat, mobile app, and API to deliver fast replies and quality conversations. The mobile widget... drove an 18% conversion to chat on mobile. Bconnect's clients saw up to 40% of leads generated through Smartsupp. The chat-rating tool improved quality control and customer service.
Show More..