Smartsupp Overview

Smartsupp addresses the challenge of converting website visitors into loyal customers by leveraging advanced conversational tools. The platform integrates live chat, chatbots, and AI-driven solutions to facilitate real-time engagement. This interaction not only enhances customer experience but also significantly boosts online sales. Smartsupp's AI Shopping Assistant plays a crucial role in accelerating business growth by providing personalized assistance and recommendations. The solution is designed to work seamlessly across major platforms, ensuring broad accessibility and ease of use. With over 100,000 businesses already benefiting from its capabilities, Smartsupp offers a proven method to enhance customer interaction and drive sales.

Use Cases

Customers recommend Contact List Management, Engagement Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Smartsupp.

Other use cases:

  • Rating And Review Management
  • Helpdesk Management
  • Generation Of New Leads
  • Collaboration
  • Public Relations
  • Sharing Knowledge
  • Measuring Customer Satisfaction
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Smartsupp.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
  • Scale Best Practices
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Smartsupp Use-Cases and Business Priorities: Customer Satisfaction Data

Smartsupp works with different mediums / channels such as Website. Chat. Video etc.

Smartsupp's features include Recording, Alerts: Popups & Notifications, Personalization, etc. and Smartsupp support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Smartsupp analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The other feature which we haven't started using yet but are planning to is the agent feedback, whereby a customer can quickly review their experience...." Peer review by Dave H

Smartsupp, Helpcrunch, Haptik, JivoChat, Gist, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Smartsupp assists in driving online sales by turning webshop visitors into loyal customers. Live chat and AI chatbots enhance customer interaction and lead generation.

Popular Business Setting

for Smartsupp

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Smartsupp is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on Smartsupp Use Cases

How can Smartsupp optimize your Contact List Management Workflow?

What solutions does Smartsupp provide for Engagement Management?

How does Smartsupp facilitate Sending & Publishing Communications?

How efficiently Does Smartsupp manage your Rating And Review Management?

11 buyers and buying teams have used Cuspera to assess how well Smartsupp solved their Live Chat needs. Cuspera uses 739 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Case Studies

Manufacturing

CASE STUDY Leader Fox

Mira AI shopping assistant helped Leader Fox automate customer support. Before, staff handled calls and emails manually, which took too much time. With Mira AI, 96% of chat queries are now handled by... AI, and 100% of website inquiries are automated. The AI suggests products, and 54% of customers open these offers. Only 3% of conversations get negative ratings. This freed up key team members and improved service quality.

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Retail

CASE STUDY Breno

Smartsupp helped Breno, a Czech furniture wholesaler, boost sales by 10.8% of their total revenue. Breno used live chat, chatbots, and video recordings to improve customer communication and understan...d buyer behavior. The company saw a 169% higher conversion rate and a 30% increase in average order value from chat users. Chatbots cut repetitive questions by 50% and saved hiring costs. Breno achieved a 98% satisfaction rating and a 6-second average response time.

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Retail

CASE STUDY Dokonalá Káva

Smartsupp helped Dokonalá Káva boost their online sales. They used live chat, chatbots, and a mobile app to answer customer questions fast. The average order value went up by 127% for customers who c...hatted. Their conversion rate increased by 379%. Only 2% of visitors who used chat made up 15% of total revenue. Every tenth chat led to a sale. Dokonalá Káva saw a 95% satisfaction rating and 150 chatbot interactions each month.

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Food & Beverages

CASE STUDY Vico Food Box

Smartsupp live chat and chatbot helped Vico Food Box, an Italian e-grocery store, handle a high volume of customer conversations. The company used Smartsupp to improve visitor support and boost sales.... With Smartsupp, Vico Food Box achieved a 98% customer satisfaction rating and increased their average order value by 8%. 21.4% of their earnings came from live chat, and only 10% of chatbot conversations needed agent escalation. The conversion rate for users who interacted with Smartsupp was 18.61%, compared to 4.66% for those who did not.

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Retail

CASE STUDY Pidilidi

Mira AI Shopping Assistant helped Pidilidi handle 70% of customer inquiries. The AI increased chat-driven sales by 25%. It boosted average order value by 20%. Pidilidi used Mira AI to support custome...rs in four languages. The solution reduced live chat workload to 50 conversations or less per month. The AI provided fast, accurate answers about sizing and returns, improving customer satisfaction.

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Apparel & Fashion

CASE STUDY Unuo design

Smartsupp live chat and chatbot help Unuo design manage customer support. The chatbot resolves 40% of customer queries. Unuo design handles 150 conversations per day during peak season. They get 3000... visits per day. 70% of customers convert through chat. The solution gives staff more time to respond and reduces pressure compared to phone calls.

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Video

How to Optimize Your Site with Smartsupp Video Recordings

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Frequently Asked Questions(FAQ)

for Smartsupp

What is Smartsupp used for?

Smartsupp is a Live Chat Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Contact List Management, Engagement Management and Sending & Publishing Communications .

What are the top features of Smartsupp?

Recording, Alerts: popups & Notifications and Personalization are some of the top features of Smartsupp.

Who uses Smartsupp?

Smartsupp is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Smartsupp alternatives?

Helpcrunch, Haptik, JivoChat and Gist are popular alternatives for Smartsupp.

Where is Smartsupp located?

Smartsupp is headquartered at Lidicka 20, Brno, South Moravia 602 00, CZ.
lightning

Peers used Smartsupp for contact list management and engagement management

Smartsupp Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.69/5 ★

Read Reviews (14)
Custom Reports

3.75/5 ★

Read Reviews (80)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.69/5 ★

Read Reviews (14)
Custom Reports

3.75/5 ★

Read Reviews (80)

Software Failure Risk Guidance

?

for Smartsupp

Overall Risk Meter

Low Medium High

Top Failure Risks for Smartsupp

Smartsupp.com, s.r.o. Profile

Company Name

Smartsupp.com, s.r.o.

Company Website

https://www.smartsupp.com/

HQ Location

Lidicka 20, Brno, South Moravia 602 00, CZ

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SEED