Haptik Overview

Jio Haptik's Conversational AI Agents stand out with their no/low-code builder, allowing businesses to deploy custom AI solutions effortlessly at scale. These AI agents deliver human-like customer experiences, making them ideal for enterprises looking to enhance customer interaction without extensive coding. A unique feature is the seamless integration of AI and human support, ensuring optimal customer service. With over 500 enterprises trusting Haptik, the platform offers robust voice automation for phone support and insightful data tracking. The AI agents are designed to leverage existing web infrastructure, providing control and cost optimization through smart LLM calls. This positions Jio Haptik as a leader in transforming customer experience through innovative AI solutions.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Contact List Management, as the business use cases that they have been most satisfied with while using Haptik.

Other use cases:

  • Helpdesk Management
  • Generation Of New Leads
  • Knowledge Management
  • Competitive Intelligence
  • Advertisement
  • Conversion Management
  • Communication Management
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Haptik.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Improve Efficiency
  • Increase Average Basket Value
  • Improve Visibility
  • Launch New Products
  • Manage Risk
  • Improve Consistency
  • Scale Best Practices
  • Reduce Bounce
  • Increase Customer Life Time Value
  • Improve Internal Communications
  • Improve Stakeholder Relations
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Haptik Use-Cases and Business Priorities: Customer Satisfaction Data

Haptik works with different mediums / channels such as Chat. Phone Calls. and Whatsapp.

Haptik's features include Bot, Personalization, Ticketing, etc. and Haptik support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Haptik analytics capabilities include Analytics, and Custom Reports.

Reviews

"With the onset of the pandemic and the restrictions to stay indoors, we were looking to simulate the offline shopping experience online. Our goal was to help our users experience the same comfort and get the same assistance while purchasing products... online that they have in an offline store. We partnered with Haptik to build an AI-powered virtual assistant to deliver personalized recommendations and drive engagement across every stage in the buyer’s journey. We are already seeing massive success as more and more users are interacting with the AI assistant, and have observed a 2.4X increase in cart additions for users who interacted with the AI Assistant vs those who didn’t. We’re looking forward to unleashing newer opportunities with Haptik’s AI-powered assistance." - Ankita Singh

Haptik, Helpcrunch, Smartsupp, JivoChat, Gist, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Haptik uses Generative AI-powered Conversational CRM to streamline support, boost marketing, and fire up sales. Enterprises manage the customer lifecycle effectively with Haptik.

Popular Business Setting

for Haptik

Top Industries

  • Financial Services
  • Insurance
  • Consumer Goods

Popular in

  • Enterprise

Haptik is popular in Financial Services, Insurance, and Consumer Goods and is widely used by Enterprise,

Haptik Customer wins, Customer success stories, Case studies

How does Haptik address your Engagement Management Challenges?

How can Haptik enhance your Customer Feedback Management process?

What Are the key features of Haptik for Contact List Management?

How does Haptik address your Helpdesk Management Challenges?

How efficiently Does Haptik manage your Generation Of New Leads?

8 buyers and buying teams have used Cuspera to assess how well Haptik solved their Live Chat needs. Cuspera uses 2081 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

CUSTOMERS TESTIMONIALS
Haptik testimonial

Ankita Singh

Product Manager

Tata CliQ
With the onset of the pandemic and the restrictions to stay indoors, we were looking to simulate the offline shopping experience online. Our goal was to help our users experience the same comfort and get the same assistance while purchasing products online that they have in an offline store. We par...tnered with Haptik to build an AI-powered virtual assistant to deliver personalized recommendations and drive engagement across every stage in the buyer’s journey. We are already seeing massive success as more and more users are interacting with the AI assistant, and have observed a 2.4X increase in cart additions for users who interacted with the AI Assistant vs those who didn’t. We’re looking forward to unleashing newer opportunities with Haptik’s AI-powered assistance.

Testimonial By Ankita Singh
Haptik testimonial

Mr. Pankaj Gupta

Executive Vice President – Strategic Alliances, Bancassurance & Marketing

HDFC Life
The Haptik chatbot has provided us with an innovative platform to reach out to and cater to the interests of the millennial customer. The response has been encouraging and I foresee a great potential through Haptik. Testimonial By Mr. Pankaj Gupta
Haptik testimonial

Sandeep Singh

Head – Digital

Dr Lal PathLabs
We are very happy with Haptik’s chatbot solution, the bot is handling a significant number of customer queries we receive in each day and has been instrumental in Dr. Lal PathLabs’s digital transformation journey. The bot’s 24X7 availability and instant response has led to higher customer satisfact...ion and delight for our users.

Testimonial By Sandeep Singh
CUSTOMERS TESTIMONIALS
Haptik testimonial

Ankita Singh

Product Manager

Tata CliQ
With the onset of the pandemic and the restrictions to stay indoors, we were looking to simulate the offline shopping experience online. Our goal was to help our users experience the same comfort and get the same assistance while purchasing products online that they have in an offline store. We par...tnered with Haptik to build an AI-powered virtual assistant to deliver personalized recommendations and drive engagement across every stage in the buyer’s journey. We are already seeing massive success as more and more users are interacting with the AI assistant, and have observed a 2.4X increase in cart additions for users who interacted with the AI Assistant vs those who didn’t. We’re looking forward to unleashing newer opportunities with Haptik’s AI-powered assistance.

Testimonial By Ankita Singh
Haptik testimonial

Mr. Pankaj Gupta

Executive Vice President – Strategic Alliances, Bancassurance & Marketing

HDFC Life
The Haptik chatbot has provided us with an innovative platform to reach out to and cater to the interests of the millennial customer. The response has been encouraging and I foresee a great potential through Haptik. Testimonial By Mr. Pankaj Gupta
Haptik testimonial

Sandeep Singh

Head – Digital

Dr Lal PathLabs
We are very happy with Haptik’s chatbot solution, the bot is handling a significant number of customer queries we receive in each day and has been instrumental in Dr. Lal PathLabs’s digital transformation journey. The bot’s 24X7 availability and instant response has led to higher customer satisfact...ion and delight for our users.

Testimonial By Sandeep Singh
 

Nilkamal bets big on customer experience, partners with Jio Haptik

Nilkamal has partnered with Jio Haptik to enhance customer experience via WhatsApp and website chatbots. These bots aim to streamline customer interactions, resolve queries, and optimize support agen...t performance. Haptik's features like Product Discovery and Smart Agent Chat are integral to this initiative, providing a seamless conversational commerce experience.

Read on →
 

Artificial Intelligence: For customer experience, Kotak Life announces AI-based 'Kaya' solution developed by Haptik, ETBrandEquity

Kotak Mahindra Life Insurance has launched KAYA, an AI-driven conversational assistant developed by Haptik, to enhance customer experience. KAYA provides 24/7 assistance, reducing call wait times and... human dependency by resolving queries related to policy details and payments. Haptik's business head, Kartik Poddar, highlighted KAYA's role in transforming customer support with real-time, accurate solutions.

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Tata Mutual Fund - Financial Services

Haptik's AI-powered chatbot helped Tata Mutual Fund improve customer engagement. Tata Mutual Fund wanted to reduce customer calls and provide fast support on digital channels like WhatsApp. Haptik im...plemented a virtual assistant that resolved 90% of queries end-to-end. The solution led to a 67% reduction in call center queries and a 58% growth in engagement. Customer satisfaction rates increased as the chatbot handled 70% of query flow.

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Kotak Life Insurance Company - Insurance

Haptik's Intelligent Virtual Assistant, Kaya, helped Kotak Life Insurance Company make policy purchases easy on WhatsApp. Kotak Life wanted to give customers a simple way to get policy info, ask ques...tions, and buy insurance through chat. Kaya provided 24/7 support, managed 82% of queries without a human agent, and saved 8,000 agent hours. The solution led to an 85% CSAT score and improved customer experience for both new and existing policyholders.

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Zurich Insurance - Insurance

Haptik's Zuri chatbot helped Zurich Insurance improve customer service and efficiency. Zurich needed to handle high volumes of customer queries and provide 24/7 support. Haptik built an intelligent v...irtual assistant to automate routine tasks, guide customers, and route complex queries to human agents. The solution achieved an 84% automation rate, resolved 70% of queries end-to-end, and increased website visitor engagement by 10%. Zurich now offers faster, more accessible support to its customers.

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Brother India Pvt Ltd - Consumer Electronics - Large

Haptik's AI agent on WhatsApp helped Brother India Pvt Ltd boost product recommendations by 35%. The solution reduced bot breaks by 97% and increased FAQ automation by 60%. Customers now get support ...in four languages, making help easier to access. The AI agent improved product discovery, lead generation, and post-purchase support. Brother India saw better customer engagement and faster service with this conversational AI.

Read on →

Transforming Customer Experiences with Conversational AI

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Frequently Asked Questions(FAQ)

for Haptik

What is Haptik?

Haptik is an AI based Intelligent Virtual assistant platform enabling better customer experience and ROI at every stage of the customer lifecycle.

The AI Virtual assistant is built to solve specific business problems such as for Customer Care and Commerce. The Commerce related responses are managed through a Knowledge graph powered recommendation engine and the Customer Care is built with Entity detection and supervised Dialog flows.

It is Voice Enabled and works across web, telephony and smart speakers and the Agent Chat is enabled with routing of complex queries to Live Agents. It is built with enterprise grade security, data protection and SDK, and supports CRM integrations. Haptik also has an automated conversational testing platform that enables real time improvements to the AI.

What is Haptik used for?

Haptik is a Live Chat Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Engagement Management, Customer Feedback Management and Contact List Management .

What are the top features of Haptik?

bot, Personalization and Ticketing are some of the top features of Haptik.

Who uses Haptik?

Haptik is used by Financial Services, Insurance and Consumer Goods among other industries.

What are Haptik alternatives?

Helpcrunch, Smartsupp, JivoChat and Gist are popular alternatives for Haptik.

Where is Haptik located?

Haptik is headquartered at Reliance Jio Infocomm USA, 3010 Gaylord Pkwy #150, Frisco, TX 75034, United States.
lightning

Peers used Haptik for engagement management and customer feedback management

Haptik Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.70/5 ★

Read Reviews (333)
Analytics

4.75/5 ★

Read Reviews (93)
Custom Reports

4.75/5 ★

Read Reviews (119)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.70/5 ★

Read Reviews (333)
Analytics

4.75/5 ★

Read Reviews (93)
Custom Reports

4.75/5 ★

Read Reviews (119)

Software Failure Risk Guidance

?

for Haptik

Overall Risk Meter

Low Medium High

Top Failure Risks for Haptik

Jio Haptik Technologies Limited News

Executive

Haptik appoints Praful Krishna as chief product officer - Indian Television

Jio Haptik Technologies has appointed Praful Krishna as chief product officer. Krishna will lead the company's strategic vision, focusing on transitioning businesses to the conversation economy and enhancing customer experience. With over 20 years of experience in AI and NLP-driven products, Krishna's leadership is expected to drive Haptik's growth and global leadership in conversational AI.

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Product

Haptik launches affordable AI agents for small businesses via Interakt

Haptik, a Reliance Jio Platforms company, has launched 'AI for All,' offering affordable AI agents for small businesses via Interakt. This initiative enables SMBs to automate customer interactions on WhatsApp and voice calls, starting at Rs 10,000. Powered by Haptiks Agentic AI Platform, it supports 22 Indian languages and aims to onboard 300,000 to 500,000 SMBs within 24 months.

Read more →
Product

Haptik Introduces AI for All Initiative To Empower SMBs With Affordable AI Agents

Haptik has launched the 'AI for All' initiative, offering affordable AI agents to SMBs via its Agentic AI Platform and Interakt. This initiative aims to automate business processes like customer query resolution and lead qualification. The platform supports 22 Indian languages and integrates with major CRMs. Haptik plans to onboard 300,000 to 500,000 SMBs in the next two years.

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Partnership

Jio Haptik collaborates with Microsoft Azure Cognitive Services to improve existing Hindi conversational AI models, ETCIO

Jio Haptik has partnered with Microsoft Azure Cognitive Services to enhance its Hindi conversational AI models. This collaboration aims to improve the accuracy of AI-driven interactions in Hindi and Hinglish, significantly reducing human intervention by 80% and increasing localized queries by 2.5 times. The partnership focuses on creating a robust language model that can handle grammatical errors and unstructured sentences, providing seamless multilingual customer experiences.

Read more →

Jio Haptik Technologies Limited Profile

Company Name

Jio Haptik Technologies Limited

Company Website

https://www.haptik.ai/

HQ Location

Reliance Jio Infocomm USA, 3010 Gaylord Pkwy #150, Frisco, TX 75034, United States

Employees

101-250

Social

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Financials

SERIES B