Haptik Overview
Haptik uses Generative AI-powered Conversational CRM to streamline support, boost marketing, and fire up sales. Enterprises manage the customer lifecycle effectively with Haptik.
Use Cases
Customers recommend Engagement Management, Customer Feedback Management, Contact List Management, as the business use cases that they have been most satisfied with while using Haptik.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Haptik.
Haptik Use-Cases and Business Priorities: Customer Satisfaction Data
Haptik works with different mediums / channels such as Chat. Phone Calls. and Whatsapp.
Haptik's features include Bot, Personalization, Ticketing, etc. and Haptik support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Haptik analytics capabilities include Analytics, and Custom Reports.
Reviews
"With the onset of the pandemic and the restrictions to stay indoors, we were looking to simulate the offline shopping experience online. Our goal was to help our users experience the same comfort and get the same assistance while purchasing products... online that they have in an offline store. We partnered with Haptik to build an AI-powered virtual assistant to deliver personalized recommendations and drive engagement across every stage in the buyer’s journey. We are already seeing massive success as more and more users are interacting with the AI assistant, and have observed a 2.4X increase in cart additions for users who interacted with the AI Assistant vs those who didn’t. We’re looking forward to unleashing newer opportunities with Haptik’s AI-powered assistance." - Ankita Singh
Haptik, Genesys Live Chat, SnapEngage, Velaro Platforms, Freshdesk Messaging, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Haptik
Top Industries
- Financial Services
- Insurance
- Consumer Goods
Popular in
- Enterprise
Haptik is popular in Financial Services, Insurance, and Consumer Goods and is widely used by Enterprise,
Comprehensive Insights on Haptik Use Cases
How does Haptik address your Engagement Management Challenges?
What benefits does Haptik offer for Customer Feedback Management?
Why is Haptik the best choice for Contact List Management?
Why is Haptik the best choice for Helpdesk Management?
What Are the key features of Haptik for Generation Of New Leads?
34+ more Business Use Cases
8 buyers and buying teams have used Cuspera to assess how well Haptik solved their Live Chat needs. Cuspera uses 2081 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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With the onset of the pandemic and the restrictions to stay indoors, we were looking to simulate the offline shopping experience online. Our goal was to help our users experience the same comfort and get the same assistance while purchasing products online that they have in an offline store. We par...tnered with Haptik to build an AI-powered virtual assistant to deliver personalized recommendations and drive engagement across every stage in the buyer’s journey. We are already seeing massive success as more and more users are interacting with the AI assistant, and have observed a 2.4X increase in cart additions for users who interacted with the AI Assistant vs those who didn’t. We’re looking forward to unleashing newer opportunities with Haptik’s AI-powered assistance. |
|
Haptik is a versatile, power-packed solution that allows us to make customer support available 24*7 while personalizing user experience across the entire customer journey. We’ve seen a significant uptick in lead-generation and demo bookings after implementing the IVA. The team at Haptik is excellen...t to work with! They’re prompt, knowledgeable, and extremely customer-centric, listening and implementing regular improvements based on our feedback. |
|
The Haptik Bot has done a wonderful job for us. It was able to handle a large number of queries, far beyond what our agents would have been able to manually do given the rise in the number of queries during the sale. 75% of responses were handled without human intervention – a massive savings for u...s in terms of man-hours! We are very impressed with the Haptik team, who were able to offer a solution in such a short span of time. We look forward to continuing our association with Haptik for more long-term projects. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ankita Singh Product Manager Tata CliQ |
With the onset of the pandemic and the restrictions to stay indoors, we were looking to simulate the offline shopping experience online. Our goal was to help our users experience the same comfort and get the same assistance while purchasing products online that they have in an offline store. We par...tnered with Haptik to build an AI-powered virtual assistant to deliver personalized recommendations and drive engagement across every stage in the buyer’s journey. We are already seeing massive success as more and more users are interacting with the AI assistant, and have observed a 2.4X increase in cart additions for users who interacted with the AI Assistant vs those who didn’t. We’re looking forward to unleashing newer opportunities with Haptik’s AI-powered assistance. |
|
Kshitij Rihal Co-founder Flo Mattress |
Haptik is a versatile, power-packed solution that allows us to make customer support available 24*7 while personalizing user experience across the entire customer journey. We’ve seen a significant uptick in lead-generation and demo bookings after implementing the IVA. The team at Haptik is excellen...t to work with! They’re prompt, knowledgeable, and extremely customer-centric, listening and implementing regular improvements based on our feedback. |
|
Suneet Gupta VP – Customer Experience Grofers |
The Haptik Bot has done a wonderful job for us. It was able to handle a large number of queries, far beyond what our agents would have been able to manually do given the rise in the number of queries during the sale. 75% of responses were handled without human intervention – a massive savings for u...s in terms of man-hours! We are very impressed with the Haptik team, who were able to offer a solution in such a short span of time. We look forward to continuing our association with Haptik for more long-term projects. |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Hospital & Health Care
|
Hospital & Health Care |
Case Study Dr Lal PathLabsRead More |
Financial Services
|
Financial Services |
Case Study BankBazaarRead More |
Financial Services
|
Financial Services |
Case Study Tata Mutual FundRead More |
Video
Transforming Customer Experiences with Conversational AI
Frequently Asked Questions(FAQ)
for Haptik
What is Haptik?
Haptik is an AI based Intelligent Virtual assistant platform enabling better customer experience and ROI at every stage of the customer lifecycle.
The AI Virtual assistant is built to solve specific business problems such as for Customer Care and Commerce. The Commerce related responses are managed through a Knowledge graph powered recommendation engine and the Customer Care is built with Entity detection and supervised Dialog flows.
It is Voice Enabled and works across web, telephony and smart speakers and the Agent Chat is enabled with routing of complex queries to Live Agents. It is built with enterprise grade security, data protection and SDK, and supports CRM integrations. Haptik also has an automated conversational testing platform that enables real time improvements to the AI.
What is Haptik used for?
What are the top features of Haptik?
Who uses Haptik?
What are Haptik alternatives?
Where is Haptik located?
Peers used Haptik for engagement management and customer feedback management
Haptik Competitors
Haptik Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (333) |
| Analytics | Read Reviews (93) |
| Custom Reports | Read Reviews (119) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (333) |
| Analytics | Read Reviews (93) |
| Custom Reports | Read Reviews (119) |
Software Failure Risk Guidance
?for Haptik
Overall Risk Meter
Top Failure Risks for Haptik
Jio Haptik Technologies Limited News
Zoop India joins hands with Haptik for launch of new WhatsApp Food - Oficjalny Portal Gminy Brzesko
Zoop India partners with Haptik to launch a new WhatsApp Food service.
Jio Haptik Partners with du to Launch GenAI-Powered Customer Solutions in the UAE - https://www.techafricanews.com/
Jio Haptik has teamed up with du to introduce AI-driven customer solutions in the UAE.
Jio Haptik and Du partner on GenAI customer service tools - Telecompaper EN
Jio Haptik and Du are collaborating to create GenAI tools for customer service.
Jio Haptik Technologies Limited Profile
Company Name
Jio Haptik Technologies Limited
Company Website
https://www.haptik.ai/HQ Location
Reliance Jio Infocomm USA, 3010 Gaylord Pkwy #150, Frisco, TX 75034, United States
Employees
101-250
Social
Financials
SERIES B
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