Haptik: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Haptik
Brand: Haptik
Rating: 4.7 (2081 reviews)

4.7 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(2081)

Virtual Assistant Platform enhancing customer experience and ROI

AI Powered

App Partner

Haptik Overview

Haptik uses Generative AI-powered Conversational CRM to streamline support, boost marketing, and fire up sales. Enterprises manage the customer lifecycle effectively with Haptik.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Contact List Management, as the business use cases that they have been most satisfied with while using Haptik.

Other use cases:

Helpdesk Management
Generation Of New Leads
Knowledge Management
Competitive Intelligence
Advertisement
Conversion Management
Communication Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Haptik.

Other priorities:

Acquire Customers
Increase Sales & Revenue
Build Brand Awareness
Enter New Markets Internationally Or Locally
Grow Market Share
Improve Efficiency
Increase Average Basket Value
Improve Visibility
Launch New Products
Manage Risk
Improve Consistency
Scale Best Practices
Reduce Bounce
Increase Customer Life Time Value
Improve Internal Communications
Improve Stakeholder Relations

See all business priorities See less business priorities

Haptik Use-Cases and Business Priorities: Customer Satisfaction Data

Haptik works with different mediums / channels such as Chat, Phone Calls, and Whatsapp,

Haptik's features include Bot, Personalization, Ticketing, etc.

Reviews

"Haptik’s Customer Care has proved to be a great platform for us, enabling our Guest Experience Managers to effectively connect with customers on WhatsApp and resolve their issues. We have observed a significant reduction in the volume of calls to ou...r customer care helplines since we implemented this solution." - Varitant Goyal

Haptik, Genesys Live Chat, SnapEngage, Velaro Platforms, Freshdesk Messaging, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Haptik

Top Industries

Financial Services
Insurance
Consumer Goods

Popular in

Enterprise

Haptik is popular in Financial Services, Insurance, and Consumer Goods and is widely used by Enterprise,

Comprehensive Insights on Haptik Use Cases

How does Haptik address your Engagement Management Challenges?

Haptik Engagement Management capabilities help businesses engage customers through personalized interactions, drive sales, and increase user retention. These capabilities leverage AI-powered virtual assistants to provide engaging experiences, such as quizzes, personalized recommendations, and support. However, these capabilities are limited by the need for ongoing human intervention for complex tasks.

"...Built a custom bot prompt to improve discovery and created a bot avatar (Kaya) which helped scale user engagement...." Case Study Kotak Life Insurance

Read Reviews

What makes Haptik ideal for Customer Feedback Management?

Haptik’s Customer Feedback Management capabilities help businesses improve customer satisfaction and Net Promoter Score (NPS). It offers tools to track agent performance, analyze conversation data, and empower customers to engage on their preferred channels. This results in faster query resolution, increased engagement, and higher customer satisfaction.

"...The bot s 24X7 availability and instant response has led to higher customer satisfaction and delight for our users...." Case Study Dr Lal PathLabs

Read Reviews

How does Haptik address your Contact List Management Challenges?

How can Haptik optimize your Helpdesk Management Workflow?

How does Haptik facilitate Generation Of New Leads?

34+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well Haptik solved their Live Chat needs. Cuspera uses 2081 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Varitant Goyal Product Manager OYO Hotels & Homes	Haptik’s Customer Care has proved to be a great platform for us, enabling our Guest Experience Managers to effectively connect with customers on WhatsApp and resolve their issues. We have observed a significant reduction in the volume of calls to our customer care helplines since we implemented thi...s solution. Testimonial By Varitant Goyal
Rohitashwa Bhotica General Manager Future Pay	Integrating Haptik’s Bot within the Future Pay App has been an excellent partnership for us. Users love engaging with the Daily Quiz and Shopping List chatbot and our overall weekly retention rate has increased by more than 20%. We are excited about implementing more use cases in the coming months. Testimonial By Rohitashwa Bhotica
Sandeep Singh Head – Digital Dr Lal PathLabs	We are very happy with Haptik’s chatbot solution, the bot is handling a significant number of customer queries we receive in each day and has been instrumental in Dr. Lal PathLabs’s digital transformation journey. The bot’s 24X7 availability and instant response has led to higher customer satisfact...ion and delight for our users. Testimonial By Sandeep Singh

CUSTOMERS	TESTIMONIALS
Varitant Goyal Product Manager OYO Hotels & Homes	Haptik’s Customer Care has proved to be a great platform for us, enabling our Guest Experience Managers to effectively connect with customers on WhatsApp and resolve their issues. We have observed a significant reduction in the volume of calls to our customer care helplines since we implemented thi...s solution. Testimonial By Varitant Goyal
Rohitashwa Bhotica General Manager Future Pay	Integrating Haptik’s Bot within the Future Pay App has been an excellent partnership for us. Users love engaging with the Daily Quiz and Shopping List chatbot and our overall weekly retention rate has increased by more than 20%. We are excited about implementing more use cases in the coming months. Testimonial By Rohitashwa Bhotica
Sandeep Singh Head – Digital Dr Lal PathLabs	We are very happy with Haptik’s chatbot solution, the bot is handling a significant number of customer queries we receive in each day and has been instrumental in Dr. Lal PathLabs’s digital transformation journey. The bot’s 24X7 availability and instant response has led to higher customer satisfact...ion and delight for our users. Testimonial By Sandeep Singh

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Mondelez India Food & Beverages	Food & Beverages	Case Study Mondelez India How Haptik Augmented Mondelez India's Seasonal Marketing Strategy Read More
Godrej Consumer Goods	Consumer Goods	Case Study Godrej How Haptik Raised Brand Awareness for Godrej's Advantis Read More
House of Tours Hospitality	Hospitality	Case Study House of Tours How House of Tours Increased Lead Generation by 146% using Haptik Read More

Video

Transforming Customer Experiences with Conversational AI

Frequently Asked Questions(FAQ)

for Haptik

What is Haptik?

Haptik is an AI based Intelligent Virtual assistant platform enabling better customer experience and ROI at every stage of the customer lifecycle.

The AI Virtual assistant is built to solve specific business problems such as for Customer Care and Commerce. The Commerce related responses are managed through a Knowledge graph powered recommendation engine and the Customer Care is built with Entity detection and supervised Dialog flows.

It is Voice Enabled and works across web, telephony and smart speakers and the Agent Chat is enabled with routing of complex queries to Live Agents. It is built with enterprise grade security, data protection and SDK, and supports CRM integrations. Haptik also has an automated conversational testing platform that enables real time improvements to the AI.

What is Haptik used for?

Haptik is a Live Chat Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Engagement Management, Customer Feedback Management and Contact List Management .

What are the top features of Haptik?

bot, Personalization and Ticketing are some of the top features of Haptik.

Who uses Haptik?

Haptik is used by Financial Services, Insurance and Consumer Goods among other industries.

What are Haptik alternatives?

Genesys Live Chat, SnapEngage, Velaro Platforms and Freshdesk Messaging are popular alternatives for Haptik.

Where is Haptik located?

Haptik is headquartered at Reliance Jio Infocomm USA, 3010 Gaylord Pkwy #150, Frisco, TX 75034, United States.

Peers used Haptik for engagement management and customer feedback management

Haptik Competitors

More Haptik Alternatives...

Haptik Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.70/5 ★ Read Reviews (333)
Analytics	4.75/5 ★ Read Reviews (93)
Custom Reports	4.75/5 ★ Read Reviews (119)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.70/5 ★ Read Reviews (333)
Analytics	4.75/5 ★ Read Reviews (93)
Custom Reports	4.75/5 ★ Read Reviews (119)

Software Failure Risk Guidance

for Haptik

Overall Risk Meter

Low Medium High

Top Failure Risks for Haptik

Haptik Profile

Company Name

Haptik

Company Website

https://www.haptik.ai/

HQ Location

Reliance Jio Infocomm USA, 3010 Gaylord Pkwy #150, Frisco, TX 75034, United States

Employees

101-250

Social

Financials

SERIES B

Haptik: Use-Cases, Insights and Reviews | 2024 Cuspera

Virtual Assistant Platform enhancing customer experience and ROI

Failure Risk for Haptik ?

Haptik Overview

Use Cases

Business Priorities

Haptik Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Haptik Use Cases

How does Haptik address your Engagement Management Challenges?

What makes Haptik ideal for Customer Feedback Management?

How does Haptik address your Contact List Management Challenges?

How can Haptik optimize your Helpdesk Management Workflow?

How does Haptik facilitate Generation Of New Leads?

34+ more Business Use Cases

Customer Testimonials

Case Studies

Case Study Mondelez India

Case Study Godrej

Case Study House of Tours

Video

Transforming Customer Experiences with Conversational AI

Frequently Asked Questions(FAQ)

What is Haptik?

What is Haptik used for?

What are the top features of Haptik?

Who uses Haptik?

What are Haptik alternatives?

Where is Haptik located?

Peers used Haptik for engagement management and customer feedback management

Haptik Competitors

Haptik Features

Software Failure Risk Guidance

Haptik Profile

Get a personalised risk report for Haptik

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