JivoChat: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: JivoChat
Brand: JivoChat
Rating: 4.65 (795 reviews)

4.65 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(795)

JivoChat: Live Chat Software for Websites

JivoChat Overview

JivoChat allows website owners to convert visitors into customers with an easy setup. Up to five agents can use the service for free.

Use Cases

Customers recommend Engagement Management, Rating And Review Management, Contacts History, as the business use cases that they have been most satisfied with while using JivoChat.

Other use cases:

Conversion Management
Communication Management
Proposal & Quote Management
Lead Engagement
Advertisement
Helpdesk Management
Engaging On Social Media

See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using JivoChat.

Other priorities:

Acquire Customers
Improve Internal Communications
Grow Market Share
Improve Digital And Social Presence

See all business priorities See less business priorities

JivoChat Use-Cases and Business Priorities: Customer Satisfaction Data

JivoChat works with different mediums / channels such as Mobile. Website. Chat etc.

JivoChat's features include Widgets, Personalization, Recording, etc. and JivoChat support capabilities include Chat Support, Email Support, Phone Support, etc. also JivoChat analytics capabilities include Custom Reports, and Analytics.

Reviews

"...JivoChat reports on agents performance, including the number of chats accepted and rejected, time spent online, average response times, and customer ratings, with transcripts of chats allowing managers full access to all conversations...." Peer review

JivoChat, ProProfs Chat, Tawk.to, Liveperson LiveEngage, Smartsupp, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for JivoChat

Top Industries

Computer Software
Retail
Banking

Popular in

Mid Market
Small Business
Enterprise

JivoChat is popular in Computer Software, Retail, and Banking and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on JivoChat Use Cases

What Are the key features of JivoChat for Engagement Management?

How can JivoChat enhance your Rating And Review Management process?

How can JivoChat optimize your Communication Management Workflow?

20+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well JivoChat solved their Live Chat needs. Cuspera uses 795 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Video

How to Use JivoChat

Frequently Asked Questions(FAQ)

for JivoChat

What is JivoChat used for?

JivoChat is a Live Chat Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Engagement Management, Rating And Review Management and Contacts History .