Gist: Use-Cases, Insights and Reviews | 2025 Cuspera

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Gist Overview

Gist integrates email marketing automation, live chat, and a help desk into a single platform, enhancing customer interaction across support, marketing, and sales channels. Its unique feature is the centralized hub that simplifies customer journey management, making it a reliable source of truth. Gist's live chat and chatbot capabilities streamline real-time customer engagement, while its email marketing and automation tools support targeted communication strategies. The platform also includes a CRM and meeting scheduler to facilitate seamless customer relationship management. User feedback highlights its effectiveness, with a high satisfaction rating of 4.8/5. Gist's all-in-one approach ensures that businesses can manage their customer interactions efficiently without juggling multiple tools.

Use Cases

Customers recommend Knowledge Management, Engagement Management, Drip Marketing, as the business use cases that they have been most satisfied with while using Gist.

Other use cases:

Helpdesk Management
Contact List Management
Communication Management
Workflow Management
Capturing Leads
Generation Of New Leads
Collaboration

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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Gist.

Other priorities:

Increase Sales & Revenue
Improve Digital And Social Presence
Launch New Products
Increase Customer Life Time Value
Improve Internal Communications
Enter New Markets Internationally Or Locally
Grow Market Share
Improve ROI

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Gist Use-Cases and Business Priorities: Customer Satisfaction Data

Gist works with different mediums / channels such as E-Mail. Chat. and Website.

Gist's features include Alerts: Popups & Notifications, Bot, Widgets, etc. and Gist support capabilities include Chat Support, Email Support, Phone Support, etc. also Gist analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The iOS app integration is good and sends you a notification whenever someone engages with you...." Peer review by Suganthan M., Digital Marketing Consultant, Marketing and Advertising

Gist, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Gist offers all-in-one email marketing automation, live chat, and help desk software. It serves as a central source of truth throughout the entire customer journey, with a free start.

Popular Business Setting

for Gist

Top Industries

Marketing and Advertising
Computer Software
Education

Popular in

Small Business
Mid Market
Enterprise

Gist is popular in Marketing And Advertising, Computer Software, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Gist Use Cases

How efficiently Does Gist manage your Knowledge Management?

Gist Knowledge Management facilitates the creation and maintenance of a knowledge base. It integrates seamlessly with other functionalities such as live chat, email marketing, and automation, enabling users to easily access and share information. The platform's limitations include restricted design customization options for the knowledge base.

"...It incorporates: automations based on events, email automation, live chat & bots, scheduling, help desk / knowledge base, forms, tracking, plenty of integrations...." Peer review by Director in Marketing

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How does Gist facilitate Engagement Management?

Gist enables businesses to engage with customers through automated workflows and targeted messages. It offers various features like lead qualification, customer interaction tracking, and event follow-up. Limitations exist in the number of automated triggers available for cold emailing.

"...Create your own automated chat triggers to engage visitors, capture leads, and win customers. ..." A Complete List Gist Features

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Why is Gist the best choice for Drip Marketing?

The software facilitates the creation and management of drip campaigns. It offers ease of use and efficiency in setting up and running drip campaigns. The tool lacks some features for drip emails, such as BCC functionality.

"...By implementing the live chat and email drip campaigns, I look like I am capable of running a 5 figure marketing campaign for my customers...." Peer review by Corinne C, Founder, Lead Strategist, Management Consulting

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How efficiently Does Gist manage your Helpdesk Management?

What Are the key features of Gist for Contact List Management?

Gist provides comprehensive contact management capabilities, allowing users to organize existing contacts and capture new leads. It enables users to manage contacts and communications through various channels including email, chat, and customer service tickets. Gist's current CRM functionality is limited, although it offers some basic features.

"...I've been able to go from a business that had a website, but didn't seem as professional, to a business that can contact customers and handle questions that come up in a quick and efficient manner...." Peer review by Ian K., Digital Marketing Strategist, Marketing and Advertising

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41+ more Business Use Cases

21 buyers and buying teams have used Cuspera to assess how well Gist solved their Live Chat needs. Cuspera uses 2713 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Frequently Asked Questions(FAQ)

for Gist

What is Gist used for?

Gist is a Live Chat Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Knowledge Management, Engagement Management and Drip Marketing .