Helpcrunch: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Helpcrunch
Brand: Helpcrunch
Rating: 4.77 (1994 reviews)

4.77 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(1994)

HelpCrunch - Intelligent Customer Communication Platform ...

Helpcrunch Overview

HelpCrunch offers live chat, chatbots, knowledge base, popups, and email marketing tools. Strong customer relationships are built through these comprehensive features.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Helpcrunch.

Other use cases:

Communication Management
Onboarding
Customer Feedback Management
Conversion Management
Generation Of New Leads
Rating And Review Management
Lead Engagement

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Helpcrunch.

Other priorities:

Increase Sales & Revenue
Scale Best Practices
Improve Internal Communications
Launch New Products
Improve Efficiency
Improve Digital And Social Presence
Increase Customer Life Time Value

See all business priorities See less business priorities

Helpcrunch Use-Cases and Business Priorities: Customer Satisfaction Data

Helpcrunch works with different mediums / channels such as E-Mail, Chat, Mobile, etc.

Helpcrunch's features include Widgets, Alerts: Popups & Notifications, Personalization, etc.

Reviews

"...Able to chat to my clients in real life and follow up emails through the live chat and engage with site visitors ...." Peer review by Ryan H., CEO, Information Technology and Services

Helpcrunch, Chatra, Customerly, Tidio live chat, Olark, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Helpcrunch

Top Industries

Information Technology and Services
Computer Software
Marketing and Advertising

Popular in

Small Business
Mid Market
Enterprise

Helpcrunch is popular in Information Technology And Services, Computer Software, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Helpcrunch Use Cases

How can Helpcrunch optimize your Helpdesk Management Workflow?

How efficiently Does Helpcrunch manage your Engagement Management?

Helpcrunch helps users proactively engage with leads and customers. It provides tools for automated messaging, pop-ups, and email follow-ups. This enables businesses to improve customer engagement and build stronger relationships.

"...There are several amazing options for work with email: automatic follow-ups, sending the response via email if the message in chat wsa not delivered, and so on...." Peer review by Alex L, Front End Developer

Read Reviews

How can Helpcrunch enhance your Knowledge Management process?

What Are the key features of Helpcrunch for Communication Management?

HelpCrunch provides communication management capabilities for sending targeted messages to customer audiences. These capabilities include sending email follow-ups, automated messages, and marketing emails through in-app messaging or email. However, HelpCrunch limits users to sending emails signed by their organization, not the user’s company.

"...Email marketing automation enables users to send email follow-ups right from the chat, launch one-time emails or create event-trig......" Peer review

Read Reviews

How does Helpcrunch address your Onboarding Challenges?

30+ more Business Use Cases

24 buyers and buying teams have used Cuspera to assess how well Helpcrunch solved their Live Chat needs. Cuspera uses 1994 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
PR-Dashboard Computer Software	Computer Software	CASE STUDY PR-Dashboard PR-Dashboard increased their live chat interactions by 91% after transitioning from Zendesk to HelpCrunch, enhancing customer support and engagement. Read More
Invisible.io Information Technology and Services	Information Technology and Services	CASE STUDY Invisible.io HelpCrunch increased Invisible.io's support chats by 32%, enhancing customer engagement and service efficiency. Read More
Fitlap Health, Wellness and Fitness	Health, Wellness and Fitness	CASE STUDY Fitlap Customer achieved €14.8 return on each €1 spent using HelpCrunch. Read More

Video

Learn How Live Chat Works For Users: Support Agents: and Businesses

Frequently Asked Questions(FAQ)

for Helpcrunch

What is Helpcrunch?

Helpcrunch is a customer communication platform enabling Lead Generation and Sales, Customer Engagement and Customer support. It can be used by businesses of all sizes across the industry, and is available on mobile Android and iOS.

Helpcrunch enables lead generation through its Live Chat and forms feature, that enables talking to leads in real time, and an Inbox for managing all incoming chats and emails from leads in one place. It supports Customer engagement by automating onboarding and engagement enabling conversion of customers with timely personalized messages through automated messages, email marketing and pop-ups.

Helpcrunch enables Customer support using Live Chat to guide customers on the website or inside the app in real-time. 24/7 self-service customer support is provided with the knowledge base software, enabling fewer support requests. Helpcrunch integrates with other software in the business.

What is Helpcrunch used for?

Helpcrunch is a Live Chat Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Engagement Management and Knowledge Management .