Helpcrunch: Product updates, Customer stories, and Insights | 2026 Cuspera

Name: Helpcrunch
Brand: Helpcrunch
Rating: 4.77 (1994 reviews)

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(1994)

Product and Vendor News

Launch popups via JavaScript API and other updates 05/11/2025

Customer stories

HelpCrunch helped Fitlap improve their email marketing. Fitlap saw 11.5% more unique clicks on emails than the industry standard. They earned €14.8 for every €1 spent on HelpCrunch. The platform enabled Fitlap to send timely, personalized messages. Fitlap's CEO praised the results from using HelpCrunch.
HelpCrunch live chat helped PR-Dashboard boost high-quality conversations by 91% after switching from Zendesk. The company needed a customizable chat widget and a mobile app for remote support. HelpCrunch delivered both, plus strong customer support and useful features like operating hours. Customers found the new chat more appealing, leading to longer, more meaningful conversations and higher satisfaction. PR-Dashboard now enjoys efficient, real-time customer communication with HelpCrunch.
Mathema used HelpCrunch to automate customer service and support. They needed to handle more queries as their platform grew. HelpCrunch let them send automated messages, use a knowledge base for onboarding, and notify tutors with popups. After using HelpCrunch, Mathema processed 5 times more queries, with chats rising from 6,000 to nearly 30,000 per month. First response time dropped from up to 12 minutes to 2.5 minutes. The support team size stayed the same.
HelpCrunch live chat helped Polis.ua, an online financial supermarket, handle over 2,000 customer queries each month. Before HelpCrunch, Polis.ua struggled with team scheduling, file transfers, and video recording issues. By switching to HelpCrunch, they integrated live chat with messengers like Telegram and Viber. This allowed fast, real-time support and gave customers more ways to connect. Polis.ua now provides quick and professional customer service using HelpCrunch.
Maidily used HelpCrunch to improve customer support and grow their client base. They switched from HubSpot due to technical issues and poor support. HelpCrunch provided a reliable live chat and an easy-to-use knowledge base. The platform's auto messages feature helped Maidily engage website visitors. As a result, Maidily now offers 24/7 chat support and has over 300 monthly active users.
Tribal Habits used HelpCrunch live chat to improve customer support and build strong customer relationships. The team kept their first response time under 5 minutes. They used live chat and a knowledge base to answer questions quickly and gather feedback. About 80% of chats came from existing customers, helping them improve onboarding and features. Proactive in-app messages kept users informed about updates. HelpCrunch helped Tribal Habits stay customer-centric and responsive.

Product Business Settings

Helpcrunch is popular in Information Technology And Services, Computer Software, and Marketing And Advertising industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Marketing Automation

Project Management

E-Commerce Platform

Email Marketing

Helpcrunch Product Overview

HelpCrunch combines live chat, chatbot, and email marketing tools to enhance customer engagement. Its multichannel chat widget is customizable, allowing businesses to communicate with clients through their preferred channels while maintaining brand consistency. The platform supports 24/7 self-service options through a robust knowledge base, helping to improve customer satisfaction and retention. With popups and email marketing, HelpCrunch aids in lead generation and sales growth. AI tools further empower customer service teams, ensuring efficient support. Ideal for businesses of all sizes, HelpCrunch facilitates seamless customer relationships and effective marketing automation.

How satisfied the customers are with Helpcrunch use-cases

Reviews

"...Ability to send an email to offline chatters...." Peer review by Alex S., Strategic Account Executive, Computer Software

Helpcrunch Customer Insights, Testimonials and Case Studies

How can Helpcrunch optimize your Helpdesk Management Workflow?

What benefits does Helpcrunch offer for Engagement Management?

Helpcrunch helps users proactively engage with leads and customers. It provides tools for automated messaging, pop-ups, and email follow-ups. This enables businesses to improve customer engagement and build stronger relationships.

"...An incredibly easy way to interact with customers...." Peer review by Douwe v., Founder, Design

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What Are the key features of Helpcrunch for Knowledge Management?

Why is Helpcrunch the best choice for Communication Management?

HelpCrunch provides communication management capabilities for sending targeted messages to customer audiences. These capabilities include sending email follow-ups, automated messages, and marketing emails through in-app messaging or email. However, HelpCrunch limits users to sending emails signed by their organization, not the user’s company.

"...Email marketing automation enables users to send email follow-ups right from the chat, launch one-time emails or create event-trig......" Peer review

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What Are the key features of Helpcrunch for Onboarding?

What is Helpcrunch?

Helpcrunch is a customer communication platform enabling Lead Generation and Sales, Customer Engagement and Customer support. It can be used by businesses of all sizes across the industry, and is available on mobile Android and iOS.

Helpcrunch enables lead generation through its Live Chat and forms feature, that enables talking to leads in real time, and an Inbox for managing all incoming chats and emails from leads in one place. It supports Customer engagement by automating onboarding and engagement enabling conversion of customers with timely personalized messages through automated messages, email marketing and pop-ups.

Helpcrunch enables Customer support using Live Chat to guide customers on the website or inside the app in real-time. 24/7 self-service customer support is provided with the knowledge base software, enabling fewer support requests. Helpcrunch integrates with other software in the business.

What is Helpcrunch used for?

Helpcrunch is a Live Chat Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Engagement Management and Knowledge Management .

What are the top features of Helpcrunch?

Widgets, Alerts: popups & Notifications and Personalization are some of the top features of Helpcrunch.

Who uses Helpcrunch?

Helpcrunch is used by Information Technology And Services, Computer Software and Marketing And Advertising among other industries.

What are Helpcrunch alternatives?

Haptik, Smartsupp, JivoChat and Gist are popular alternatives for Helpcrunch.

Where is Helpcrunch located?

Helpcrunch is headquartered at 600 California St, San Francisco, CA 94108, USA.

24 buyers and buying teams have used Cuspera to assess how well Helpcrunch solved their Live Chat needs. Cuspera uses 1994 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.