Vocalcom Overview

Vocalcom's cloud call center software addresses the challenge of managing diverse customer interactions across multiple channels. By integrating phone, email, SMS, web, chat, and social media into a single interface, it simplifies communication processes for businesses. This all-in-one solution enhances customer engagement and performance by providing a unified platform that supports CRM integration, allowing for seamless data access and management. The software's intuitive design ensures that both customers and agents benefit from improved experiences. Vocalcom's platform is particularly valuable for businesses seeking to streamline operations and deliver personalized, engaging interactions across all channels.

Use Cases

Customers recommend Engagement Management, Communication Management, Contact List Management, as the business use cases that they have been most satisfied with while using Vocalcom.

Other use cases:

  • Helpdesk Management
  • Call Recording
  • Customer Feedback Management
  • Social Media Management
  • Sales Document Management
  • Training & Onboarding
  • Campaign Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Vocalcom.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Improve Digital And Social Presence
  • Scale Best Practices
  • Improve Efficiency
  • Launch New Products
  • Improve Stakeholder Relations
  • Improve Brand Engagement
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Vocalcom Use-Cases and Business Priorities: Customer Satisfaction Data

Vocalcom works with different mediums / channels such as Omnichannel. E-Mail. Text SMS etc.

Vocalcom's features include Personalization, Recording, Dashboard, etc. and Vocalcom support capabilities include Email Support, 24/7 Support, AI Powered, etc. also Vocalcom analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Both DBF and Vocalcom share a philosophy focused around designing systems that simplify work process, empower people to do a better job and provide insight into both customer satisfaction and contact centre performance...." Peer review by Kevin Clark, IT & Systems Director, Data Base Factory

Vocalcom, XCALLY, VICIdial, CallTools, Enghouse Interactive, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Vocalcom simplifies customer interactions with an all-in-one cloud contact center platform. It integrates phone, email, SMS, web chat, and social media into a single intuitive interface with CRM integration.

Popular Business Setting

for Vocalcom

Top Industries

  • Oil & Energy
  • Information Technology and Services
  • Telecommunications

Popular in

  • Small Business
  • Enterprise

Vocalcom is popular in Oil & Energy, Information Technology And Services, and Telecommunications and is widely used by Small Business, and Enterprise,

Vocalcom Customer wins, Customer success stories, Case studies

How can Vocalcom enhance your Engagement Management process?

What solutions does Vocalcom provide for Communication Management?

What benefits does Vocalcom offer for Contact List Management?

What solutions does Vocalcom provide for Helpdesk Management?

How can Vocalcom optimize your Call Recording Workflow?

11 buyers and buying teams have used Cuspera to assess how well Vocalcom solved their Contact Center Software needs. Cuspera uses 1466 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Vocalcentre - Outsourcing

Vocalcom Hermes360 helped Vocalcentre manage over 3.8 million customer interactions each year. Vocalcentre needed better tools to support growth, improve efficiency, and monitor business activity. Th...e Hermes360 platform offered robust performance, easy use, and strong outbound campaign tools. With 250 agents working across multiple sites, Vocalcentre handled more than 3 million calls and 800,000 digital interactions yearly.

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Centrale Automobile Chérifienne (CAC) - Automotive

Vocalcom Salesforce Edition helped Centrale Automobile Chérifienne manage all customer interactions in one place. CAC wanted to improve service quality and unify customer service. They set up a new c...ontact center with Vocalcom, fully integrated with Salesforce CRM. The solution made it easy to handle calls, run outbound campaigns, and supervise conversations. CAC now handles 9,000 calls per month with 95-97% reachability. The company delivers 16,000 cars per year and has 15 agents using the system.

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Centre Relation Clients (CRC)/FIMAINFO - Automotive

Vocalcom Hermes360 helped Centre Relation Clients (CRC)/FIMAINFO support digital transformation for its clients in the automotive, health, and financial sectors. CRC used the omnichannel contact cent...er solution to equip 450 agents and third-party users. The platform managed over 1.3 million calls per year and enabled a 40% productivity increase. CRC integrated seamlessly into customer value chains and maintained zero hours of production lost during the first lockdown.

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CETIH Renov - Construction

Vocalcom contact center solution helped CETIH Renov adapt to strict telemarketing regulations. CETIH Renov switched to an omnichannel model using Vocalcom Hermes360. The company now manages three bra...nds and uses predictive dialer and real-time dashboards. They book 2,500 customer appointments per month. Productivity increased by 2 to 3 times after adopting Vocalcom.

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Clientela - Marketing And Advertising

Vocalcom Hermes Cloud Solution helps Clientela deliver quality, personalized customer service across all channels. Clientela manages customer service for media, lottery, and merchant industries from ...two sites in France. The solution enables omnichannel journeys, real-time supervision, and easy campaign creation. Clientela handles over 500,000 calls per month. 40% of its customers have stayed loyal for more than 15 years.

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CNED - Education

Vocalcom Hermes 360 helped CNED manage high inbound call volumes and strong seasonality in their customer service center. CNED's 55 agents support students and adults with enrollment and training que...stions. The cloud contact center solution enabled real-time flow management, CRM integration, and remote work. CNED handled 400,000 inbound and 30,000 outbound calls per year. Service quality reached 90% during off-peak months and 80% during peak periods.

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Vocalcom : quel avenir pour ses solutions et la relation client ?

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Frequently Asked Questions(FAQ)

for Vocalcom

What is Vocalcom used for?

Vocalcom is a Contact Center Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Communication Management and Contact List Management .

What are the top features of Vocalcom?

Personalization, Recording and Dashboard are some of the top features of Vocalcom.

Who uses Vocalcom?

Vocalcom is used by Oil & Energy, Information Technology And Services and Telecommunications among other industries.

What are Vocalcom alternatives?

XCALLY, VICIdial, CallTools and Enghouse Interactive are popular alternatives for Vocalcom.

Where is Vocalcom located?

Vocalcom is headquartered at 25 Rue Balzac, Paris, 75008, FR.
lightning

Peers used Vocalcom for engagement management and communication management

Vocalcom Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.89/5 ★

Read Reviews (52)
Custom Reports

4.92/5 ★

Read Reviews (146)
Analytics

4.90/5 ★

Read Reviews (53)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.89/5 ★

Read Reviews (52)
Custom Reports

4.92/5 ★

Read Reviews (146)
Analytics

4.90/5 ★

Read Reviews (53)

Vocalcom Integrations

Vocalcom integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.98/5 ★

Read Reviews (75)
Data Import

4.92/5 ★

Read Reviews (127)

Infobip

4.29 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Modjo

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Vocalcom

Overall Risk Meter

Low Medium High

Top Failure Risks for Vocalcom

Vocalcom. News

Product

Vocalcom Launches Next Generation Cloud Solutions for OmniChannel Contact Centres in the UAE

Vocalcom has launched its next-generation cloud solutions for omnichannel contact centers in the UAE. The new platform enables businesses to manage customer interactions across voice, email, chat, and social media channels from a unified interface. The release targets enterprises seeking enhanced customer engagement, operational efficiency, and scalability in the Middle East market.

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Product

Vocalcom & Yactraq: Revolutionize customer service with AI powered conversations analysis

Vocalcom and Yactraq enhance customer service using AI to analyze conversations, integrating various communication channels and CRM systems.

Read more →

Vocalcom. Profile

Company Name

Vocalcom.

Company Website

https://www.vocalcom.com/

HQ Location

25 Rue Balzac, Paris, 75008, FR

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE