VICIdial Overview
Vicidial is an open-source, enterprise-level contact center solution used globally by thousands of companies. It offers a full range of features for effective customer communication.
Use Cases
Customers recommend Helpdesk Management, Call Recording, Workflow Management, as the business use cases that they have been most satisfied with while using VICIdial.
Business Priorities
Increase Sales & Revenue and Establish Thought Leadership are the most popular business priorities that customers and associates have achieved using VICIdial.
VICIdial Use-Cases and Business Priorities: Customer Satisfaction Data
VICIdial works with different mediums / channels such as Phone Calls. E-Mail. Chat etc.
VICIdial's features include Recording, Predictive Dialer, Personalization, etc. and VICIdial support capabilities include AI Powered, Chat Support, Phone Support, etc. also VICIdial analytics capabilities include Analytics, and Custom Reports.
Reviews
"...We setup inbound, outbound or blended call centers for our customers...." Peer review by Muhammad A, CEO/COO
VICIdial, VCC Live®, Call Logic, CallTools, AppTek, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for VICIdial
Top Industries
- Information Technology and Services
- Telecommunications
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
VICIdial is popular in Information Technology And Services, Telecommunications, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on VICIdial Use Cases
Why is VICIdial the best choice for Helpdesk Management?
How can VICIdial optimize your Call Recording Workflow?
What benefits does VICIdial offer for Engagement Management?
What Are the key features of VICIdial for Telemarketing?
17+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well VICIdial solved their Contact Center Software needs. Cuspera uses 1575 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Frequently Asked Questions(FAQ)
for VICIdial
What is VICIdial used for?
What are the top features of VICIdial?
Who uses VICIdial?
What are VICIdial alternatives?
Where is VICIdial located?
Peers used VICIdial for helpdesk management and call recording
VICIdial Competitors
VICIdial Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (26) |
| Analytics | Read Reviews (18) |
| Custom Reports | Read Reviews (217) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (26) |
| Analytics | Read Reviews (18) |
| Custom Reports | Read Reviews (217) |
Software Failure Risk Guidance
?for VICIdial
Overall Risk Meter
Top Failure Risks for VICIdial
ViciDial Group. Profile
Company Name
ViciDial Group.
Company Website
http://www.vicidial.com/HQ Location
9887 4th St. N. #200, St Petersburg, Florida 33702, US
Employees
11-50
Social
Financials
PRIVATE
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