VICIdial Overview
VICIdial addresses the complexities of managing a contact center by offering a full-featured, open-source solution. It effectively handles inbound and outbound calls, emails, and customer website chats, making it versatile for various communication needs. This platform is widely adopted, with usage across thousands of companies in more than 100 countries, highlighting its global reach and reliability. The open-source nature of VICIdial provides businesses with the flexibility to customize and scale their operations without the constraints of proprietary software. It supports diverse industries, ensuring adaptability to specific operational requirements. Additionally, dedicated hosting options are available, ensuring robust performance and excellent customer satisfaction. This solution is ideal for enterprises seeking a customizable, scalable, and cost-effective contact center solution that integrates seamlessly into existing systems.
Use Cases
Customers recommend Helpdesk Management, Call Recording, Workflow Management, as the business use cases that they have been most satisfied with while using VICIdial.
Business Priorities
Increase Sales & Revenue and Establish Thought Leadership are the most popular business priorities that customers and associates have achieved using VICIdial.
VICIdial Use-Cases and Business Priorities: Customer Satisfaction Data
VICIdial works with different mediums / channels such as Phone Calls. E-Mail. Chat etc.
VICIdial's features include Recording, Predictive Dialer, Personalization, etc. and VICIdial support capabilities include AI Powered, Chat Support, Phone Support, etc. also VICIdial analytics capabilities include Analytics, and Custom Reports.
Reviews
"...The reports of this software covers all our needs as a call center...." Peer review by Oscar Ivan T., IT Manager
Peer review evidence (same sources as the product rating summary)
"...Vicidial is my firts option when i have to deployment call center solution...." Peer review by Elvyn V., Manager
"...We got 6 servers with this software, that is capable of inbound and outbound calls, record all the calls, manual, progressive and predictive calls...." Peer review by Oscar Ivan Treviño Elizondo
"...The businesses that we serve have very unique calling and workflow/process issues that are unparalleled in the industry...." Peer review by Brian B., Solutions Consultant, Computer Software
VICIdial, XCALLY, Vocalcom, CallTools, Exotel, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Vicidial is an open-source, enterprise-level contact center solution used globally by thousands of companies. It offers a full range of features for effective customer communication.
Popular Business Setting
for VICIdial
Top Industries
- Information Technology and Services
- Telecommunications
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
VICIdial is popular in Information Technology And Services, Telecommunications, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.
VICIdial Customer wins, Customer success stories, Case studies
What solutions does VICIdial provide for Helpdesk Management?
How does VICIdial address your Call Recording Challenges?
What solutions does VICIdial provide for Engagement Management?
Why is VICIdial the best choice for Telemarketing?
11 buyers and buying teams have used Cuspera to assess how well VICIdial solved their Contact Center Software needs. Cuspera uses 1575 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Frequently Asked Questions (FAQ)
What buyers ask before choosing VICIdial
What is VICIdial used for?
What are the top features of VICIdial?
Who uses VICIdial?
What are VICIdial alternatives?
Where is VICIdial located?
Peers used VICIdial for helpdesk management and call recording
VICIdial Competitors
VICIdial Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (26) |
| Analytics | Read Reviews (18) |
| Custom Reports | Read Reviews (217) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (26) |
| Analytics | Read Reviews (18) |
| Custom Reports | Read Reviews (217) |
Software Failure Risk Guidance
?for VICIdial
Overall Risk Meter
Top Failure Risks for VICIdial
ViciDial Group. News
masterfermin02/vicidial-api-wrapper
The Vicidial API Wrapper v4.0 introduces significant enhancements for developers integrating with the Vicidial API. Key updates include a new configuration system, improved validation, structured response DTOs, and enhanced reliability features like configurable timeouts and automatic retries. These changes aim to streamline the integration process and improve the developer experience.
ViciDial Group. Profile
Company Name
ViciDial Group.
Company Website
http://www.vicidial.com/HQ Location
9887 4th St. N. #200, St Petersburg, Florida 33702, US
Employees
11-50
Social
Financials
PRIVATE
