CallTools Overview
CallTools offers a robust call center software solution that integrates a built-in web phone and provides in-house support. This platform is tailored for call centers aiming to boost productivity through efficient outbound and inbound call management. The software's user-friendly interface is enhanced with additional functionalities to streamline contact engagement. It is designed to assist teams in managing communications effectively, reducing downtime, and improving customer interaction. CallTools is positioned as a trusted choice for businesses seeking to optimize their call center operations with reliable support and advanced tools.
Use Cases
Customers recommend Helpdesk Management, Call Recording, Contact List Management, as the business use cases that they have been most satisfied with while using CallTools.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using CallTools.
CallTools Use-Cases and Business Priorities: Customer Satisfaction Data
CallTools works with different mediums / channels such as Phone Calls. Offline. Point Of Sale etc.
CallTools's features include Predictive Dialer, Recording, Dashboard, etc. and CallTools support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also CallTools analytics capabilities include Analytics, and Custom Reports.
Reviews
"...I have used many software for my call center business and finally settled with this for more than a year and above...." Peer review by James Zhi, Consumer Electronics
CallTools, XCALLY, VICIdial, Vocalcom, Exotel, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Calltools offers outbound call center software to optimize outbound dialing campaigns. The system aids in managing thriving outbound calls effectively.
Popular Business Setting
for CallTools
Top Industries
- Marketing and Advertising
- Consumer Goods
- Computer Software
Popular in
- Small Business
- Mid Market
- Large Enterprise
CallTools is popular in Marketing And Advertising, Consumer Goods, and Computer Software and is widely used by Small Business, Mid Market, and Large Enterprise.
CallTools Customer wins, Customer success stories, Case studies
How efficiently Does CallTools manage your Helpdesk Management?
What Are the key features of CallTools for Call Recording?
How can CallTools optimize your Contact List Management Workflow?
How can CallTools optimize your Telemarketing Workflow?
8 buyers and buying teams have used Cuspera to assess how well CallTools solved their Contact Center Software needs. Cuspera uses 623 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Frequently Asked Questions(FAQ)
for CallTools
What is CallTools used for?
What are the top features of CallTools?
Who uses CallTools?
What are CallTools alternatives?
Where is CallTools located?
Peers used CallTools for helpdesk management and call recording
CallTools Competitors
CallTools Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (32) |
| Analytics | Read Reviews (16) |
| Custom Reports | Read Reviews (42) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (32) |
| Analytics | Read Reviews (16) |
| Custom Reports | Read Reviews (42) |
Software Failure Risk Guidance
?for CallTools
Overall Risk Meter
Top Failure Risks for CallTools
CallTools.com, Inc. Profile
Company Name
CallTools.com, Inc.
Company Website
//calltools.comHQ Location
16842 Von Karman Suite 475, Irvine, CA 92606, US
Employees
11-50
Social
Financials
PRIVATE
