CallTools Overview
CallTools offers a robust call center software solution that integrates a built-in web phone and provides in-house support. This platform is tailored for call centers aiming to boost productivity through efficient outbound and inbound call management. The software's user-friendly interface is enhanced with additional functionalities to streamline contact engagement. It is designed to assist teams in managing communications effectively, reducing downtime, and improving customer interaction. CallTools is positioned as a trusted choice for businesses seeking to optimize their call center operations with reliable support and advanced tools.
Use Cases
Customers recommend Helpdesk Management, Call Recording, Contact List Management, as the business use cases that they have been most satisfied with while using CallTools.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using CallTools.
CallTools Use-Cases and Business Priorities: Customer Satisfaction Data
CallTools works with different mediums / channels such as Phone Calls. Offline. Point Of Sale etc.
CallTools's features include Predictive Dialer, Recording, Dashboard, etc. and CallTools support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also CallTools analytics capabilities include Analytics, and Custom Reports.
Reviews
"...We Service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to talk to Live Customers, Leads & Prospects...." Peer review from CallTools
CallTools, XCALLY, VICIdial, Vocalcom, Exotel, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Calltools offers outbound call center software to optimize outbound dialing campaigns. The system aids in managing thriving outbound calls effectively.
Popular Business Setting
for CallTools
Top Industries
- Marketing and Advertising
- Consumer Goods
- Computer Software
Popular in
- Small Business
- Mid Market
- Large Enterprise
CallTools is popular in Marketing And Advertising, Consumer Goods, and Computer Software and is widely used by Small Business, Mid Market, and Large Enterprise.
Comprehensive Insights on CallTools Use Cases
What solutions does CallTools provide for Helpdesk Management?
How can CallTools optimize your Call Recording Workflow?
What benefits does CallTools offer for Contact List Management?
What benefits does CallTools offer for Telemarketing?
19+ more Business Use Cases
8 buyers and buying teams have used Cuspera to assess how well CallTools solved their Contact Center Software needs. Cuspera uses 623 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Frequently Asked Questions(FAQ)
for CallTools
What is CallTools used for?
What are the top features of CallTools?
Who uses CallTools?
What are CallTools alternatives?
Where is CallTools located?
Peers used CallTools for helpdesk management and call recording
CallTools Competitors
CallTools Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (32) |
| Analytics | Read Reviews (16) |
| Custom Reports | Read Reviews (42) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (32) |
| Analytics | Read Reviews (16) |
| Custom Reports | Read Reviews (42) |
Software Failure Risk Guidance
?for CallTools
Overall Risk Meter
Top Failure Risks for CallTools
CallTools.com, Inc. News
Improving Average Answer Speed (ASA) for Call Center Success
Monitoring KPI metrics can indicate where your contact center needs to focus on improvement. Improving your average speed of answer can help build a better customer experience and lower queue times.
The post Improving Average Answer Speed (ASA) for Call Center Success appeared first on CallTools.
Benefits of Answering Machine Detection With Predictive Dialing
Optimizing a contact center requires the right tools to help agents. Answering machine detection (AMD) is one tool that can help filter out numbers that go straight to voicemail, allowing your agents to spend more time talking to live leads.
The post Benefits of Answering Machine Detection With Predictive Dialing appeared first on CallTools.
Inbound Solutions for Restaurant Call Centers
The restaurant industry relies on call centers more to fill orders, make reservations, and book catering appointments. See what inbound call center tools are needed to help supplement restaurant call centers.
The post Inbound Solutions for Restaurant Call Centers appeared first on CallTools.
CallTools.com, Inc. Profile
Company Name
CallTools.com, Inc.
Company Website
//calltools.comHQ Location
16842 Von Karman Suite 475, Irvine, CA 92606, US
Employees
11-50
Social
Financials
PRIVATE
