Customer stories

Product Business Settings

XCALLY is popular in Information Technology And Services, Telecommunications, and Computer Software industries and is widely used by Small Business, Mid Market, and Enterprise.

XCALLY Product Overview

XCALLY addresses the challenge of fragmented customer service by offering an AI-driven omnichannel contact center solution. It enhances customer interactions by integrating over 30 platforms, providing a seamless experience across various communication channels. This capability allows businesses to adapt quickly to customer needs, fostering improved business agility. XCALLY's platform is designed to boost productivity and deliver tailored AI solutions, ensuring businesses can meet customer expectations effectively. Industry-specific success stories highlight its impact, and recognition on platforms like G2 and Capterra underscores its effectiveness.

How satisfied the customers are with XCALLY use-cases

Reviews

"...I t's most powerfull call-center solution...." Peer review by norman n., CEO, Telecommunications

XCALLY Customer Insights, Testimonials and Case Studies

How does XCALLY address your Touchpoint Management Challenges?

What Are the key features of XCALLY for Helpdesk Management?

What solutions does XCALLY provide for Engagement Management?

Why is XCALLY the best choice for Contact List Management?

What are the top features of XCALLY?

Dashboard, Recording and Feedback surveys are some of the top features of XCALLY.

Who uses XCALLY?

XCALLY is used by Information Technology And Services, Telecommunications and Computer Software among other industries.

What are XCALLY alternatives?

VICIdial, Vocalcom, FocalScope Live Chat and CallTools are popular alternatives for XCALLY.

Where is XCALLY located?

XCALLY is headquartered at Turin, Turin 10128, IT.

11 buyers and buying teams have used Cuspera to assess how well XCALLY solved their Contact Center Software needs. Cuspera uses 721 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Case study: Mewecom and XCALLY for the local government sector

XCALLY and Mewecom collaborated to implement a cloud-based omnichannel contact center for a government-controlled entity serving local governments in Italy. The solution, based on XCALLY Motion, enha...nced citizen services with advanced reporting, multichannel platforms, and AI integration. The project managed 100 IVR codes, supported over 100 operators, and handled up to 4,000 calls daily, demonstrating significant improvements in public service delivery.

Read on →
 

Automating patient notifications: how XCALLY revolutionized appointment management

XCALLY's integration with a leading university hospital in Eastern Europe automated patient appointment notifications, enhancing operational efficiency. The solution included an intelligent call syst...em, real-time integration with existing systems, and a user-friendly interface for patients. This automation freed staff from repetitive tasks, improved slot utilization, and standardized communication, significantly boosting patient and staff satisfaction.

Read on →
 

Case Study in mobile industry: the XCALLY Service Delivery Manager

The content discusses the role of the XCALLY Service Delivery Manager in implementing technology projects within the mobile industry, highlighting the company's omnichannel customer experience soluti...ons and integrations.

Read on →

one of the leading Italian retailers of consumer electronics - Consumer Electronics

A leading Italian consumer electronics retailer wanted to improve customer care for their e-commerce business. They needed to automate repetitive requests and manage product tracking more efficiently.... XCALLY implemented an omnichannel solution with 20 active servers and integrated systems like Salesforce and SAP Hybris. The solution included a custom IVR and automatic ticketing. As a result, 15% of calls are now handled by self-service, and 85% go to specialized operators. The company saw better process efficiency and improved customer experience.

Read on →

A major company that operates nationwide IT services in Brazil - Information Technology And Services

XCALLY delivered an omnichannel customer experience platform for a major Brazilian IT services company. The company needed to manage millions of citizen interactions monthly across voice, chat, Whats...App, Telegram, and video, with 300 operators and 900 IVR channels. XCALLY integrated all channels, automated responses with AI chatbots, and enabled sign language video calls. Results included 5 million calls per month with 60% resolved by IVR, 1 million WhatsApp and outbound calls monthly, and high chatbot resolution rates across channels. The solution improved efficiency, accessibility, and citizen satisfaction in public services.

Read on →

Rodd Hotels & Resorts - Hospitality

Rodd Hotels & Resorts had a problem when their server failed and they lost analytics and reporting. They needed better reports and a system that could fit their needs. XCALLY gave them a solution tha...t worked with their phone, booking, and email systems. The new system let them track calls, agent work, and waiting times. They could make custom reports and plan their budget with a fixed cost. The customer said they were very happy with the new system and support.

Read on →

XCALLY | The omnichannel Contact Center platform

Video Thumbnail
lightning

Peers used XCALLY for touchpoint management and channel management

XCALLY Competitors

XCALLY Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.43/5 ★

Read Reviews (5)
Custom Reports

4.79/5 ★

Read Reviews (116)
Analytics

4.19/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.43/5 ★

Read Reviews (5)
Custom Reports

4.79/5 ★

Read Reviews (116)
Analytics

4.19/5 ★

Read Reviews (9)

Software Failure Risk Guidance

?

for XCALLY

Overall Risk Meter

Low Medium High

Top Failure Risks for XCALLY

Xecom S.r.l. News

Product
 

Meta AI chatbot: new opportunities for omnichannel customer service - XCALLY

XCALLY has integrated Meta's AI chatbot into its platform, enabling seamless automation of customer interactions on WhatsApp Business and Messenger. This integration leverages Meta's Llama language models to enhance customer service efficiency, reduce response times, and improve operational metrics. XCALLY's platform supports complex conversation design, real-time performance tracking, and intelligent escalation to human agents, offering significant ROI and operational cost savings.

Read more →
Product
 

Realtime Dashboard XCALLY: real-time monitoring for voice and digital channels - XCALLY

XCALLY has launched a Realtime Dashboard for contact centers, enhancing real-time monitoring across voice and digital channels. The dashboard integrates Grafana and Prometheus for data visualization and time-series analytics. It provides comprehensive metrics on agent activity, queue status, and system performance, enabling proactive management and operational efficiency. Custom dashboards can be created for specific needs, offering flexibility and scalability in high-load environments.

Read more →
Product
 

Advanced filters in XCALLY: optimize your omnichannel experience

XCALLY Call Center Software offers advanced filters to optimize omnichannel customer interactions, enhancing management across various communication channels.

Read more →
Product
 

IntelePeer and XCALLY: integrating the SMS provider into the omnichannel suite

IntelePeer and XCALLY integrate an SMS provider into XCALLY's omnichannel suite, enhancing customer engagement through various communication channels like voice, email, chat, and social media, with functionalities including AI solutions, quality analysis, and CRM integration.

Read more →

Xecom S.r.l. Profile

Company Name

Xecom S.r.l.

Company Website

https://www.xcally.com

HQ Location

Turin, Turin 10128, IT

Employees

NA

Social

Facebook Linkedin Twitter

Financials

PRIVATE