XCALLY Overview

XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.

Use Cases

Customers recommend Touchpoint Management, Channel Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using XCALLY.

Other use cases:

  • Engagement Management
  • Contact List Management
  • Call Recording
  • Communication Management
  • Customer Feedback Management
  • Social Media Management
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Improve Efficiency is the most popular business priority that customers and associates have achieved using XCALLY.

Other priorities:

See all business priorities See less business priorities

XCALLY Use-Cases and Business Priorities: Customer Satisfaction Data

XCALLY works with different mediums / channels such as Mobile. Phone Calls. E-Mail etc.

XCALLY's features include Dashboard, Recording, Feedback Surveys, etc. and XCALLY support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also XCALLY analytics capabilities include Custom Reports, and Analytics.

Reviews

"...It has some really cool features: The customer care agents could manage multiple channels such as chat, email, voice call, fax and SMS according on their skills set and capacity, a customizable real-time reporting dashboard, a user friendly drag and drop visual IVR designer, integrations for Zendesk, custom contact auto pop up details, mobile app and it comes with a free phonebar (softphone) that fit in nicely...." Peer review by John Chua, Information Technology and Services

XCALLY, Aloware, uContact, Dialpad Ai Contact Center, Opus Contact Center, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for XCALLY

Top Industries

  • Information Technology and Services
  • Telecommunications
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

XCALLY is popular in Information Technology And Services, Telecommunications, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on XCALLY Use Cases

How does XCALLY facilitate Touchpoint Management?

How does XCALLY facilitate Helpdesk Management?

How can XCALLY optimize your Engagement Management Workflow?

What benefits does XCALLY offer for Contact List Management?

13+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well XCALLY solved their Contact Center Software needs. Cuspera uses 721 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
XCALLY case study

Answernet
Information Technology and Services
Information Technology and Services
CASE STUDY Answernet

Answernet implemented XCALLY's omnichannel call center software across 25 North American sites, enhancing communication via voice, email, web chat, and social media, leading to improved customer engagement.

Read More
XCALLY case study

Fintech company
Financial Services
Financial Services
CASE STUDY Fintech company

Omnichannel software improved loan recovery for a fintech company using XCALLY Motion, integrating multiple communication channels.

Read More
XCALLY case study

Mukuru
Financial Services
Financial Services
CASE STUDY Mukuru

This case study explores how Mukuru collaborated with XCALLY to enhance their financial services by integrating voice and digital communication. The partnership resulted in significant improvements in operational efficiency, customer engagement, and service quality.

Read More

Video

XCALLY | The omnichannel Contact Center platform

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Frequently Asked Questions(FAQ)

for XCALLY

What are the top features of XCALLY?

Dashboard, Recording and Feedback surveys are some of the top features of XCALLY.

Who uses XCALLY?

XCALLY is used by Information Technology And Services, Telecommunications and Computer Software among other industries.

What are XCALLY alternatives?

Aloware, UContact, Dialpad Ai Contact Center and Opus Contact Center are popular alternatives for XCALLY.

Where is XCALLY located?

XCALLY is headquartered at Turin, Turin 10128, IT.
lightning

Peers used XCALLY for touchpoint management and channel management

XCALLY Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.43/5 ★

Read Reviews (5)
Custom Reports

4.79/5 ★

Read Reviews (116)
Analytics

4.19/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.43/5 ★

Read Reviews (5)
Custom Reports

4.79/5 ★

Read Reviews (116)
Analytics

4.19/5 ★

Read Reviews (9)

Software Failure Risk Guidance

?

for XCALLY

Overall Risk Meter

Low Medium High

Top Failure Risks for XCALLY

XCALLY News

IntelePeer and XCALLY: integrating the SMS provider into the omnichannel suite

IntelePeer and XCALLY integrate an SMS provider into XCALLY's omnichannel suite, enhancing customer engagement through various communication channels like voice, email, chat, and social media, with functionalities including AI solutions, quality analysis, and CRM integration.

09/12/2024 - source

Real Time Translator: Facilitates Multilingual Conversations with XCALLY

XCALLY introduces Real Time Translator to enhance multilingual customer interactions, improving communication in diverse service environments.

21/11/2024 - source

Fido Case Study - Promoting financial inclusion with XCALLY

XCALLY helped Fido and Maxin Solutions improve financial inclusion with innovative technology, enhancing customer engagement and communication.

12/11/2024 - source

XCALLY Feeds

XCALLY Live call translator: real-time transcription and translation for effective customer service

XCALLY introduces a live call translator for real-time transcription and translation, enhancing their omnichannel customer service suite to address communication challenges effectively.

17/10/2024 - source

Botify, the plugin for automated chatbots on XCALLY

Botify is a plugin for XCALLY, enhancing customer experience by automating chatbot interactions for effective and humanized communication.

26/09/2024 - source

Data Retention plugin: managing data with XCALLY

The Data Retention plugin for XCALLY enhances the management of omnichannel platform databases, ensuring efficient corporate data administration.

19/09/2024 - source

XCALLY Profile

Company Name

XCALLY

Company Website

https://www.xcally.com

HQ Location

Turin, Turin 10128, IT

Employees

NA

Social

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Financials

PRIVATE