XCALLY Overview

XCALLY addresses the challenge of fragmented customer service by offering an AI-driven omnichannel contact center solution. It enhances customer interactions by integrating over 30 platforms, providing a seamless experience across various communication channels. This capability allows businesses to adapt quickly to customer needs, fostering improved business agility. XCALLY's platform is designed to boost productivity and deliver tailored AI solutions, ensuring businesses can meet customer expectations effectively. Industry-specific success stories highlight its impact, and recognition on platforms like G2 and Capterra underscores its effectiveness.

Use Cases

Customers recommend Touchpoint Management, Channel Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using XCALLY.

Other use cases:

  • Engagement Management
  • Contact List Management
  • Call Recording
  • Communication Management
  • Customer Feedback Management
  • Social Media Management
  • Training & Onboarding
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Business Priorities

Improve Efficiency is the most popular business priority that customers and associates have achieved using XCALLY.

Other priorities:

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XCALLY Use-Cases and Business Priorities: Customer Satisfaction Data

XCALLY works with different mediums / channels such as Mobile. Phone Calls. E-Mail etc.

XCALLY's features include Dashboard, Recording, Feedback Surveys, etc. and XCALLY support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also XCALLY analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We are an Italian Telecommunications Operator and we have chosen xCally as product for our customers (call center)...." Peer review by Paolo A., Voice Manager, Telecommunications

XCALLY, VICIdial, Vocalcom, FocalScope live chat, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.

Popular Business Setting

for XCALLY

Top Industries

  • Information Technology and Services
  • Telecommunications
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

XCALLY is popular in Information Technology And Services, Telecommunications, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

XCALLY Customer wins, Customer success stories, Case studies

What benefits does XCALLY offer for Touchpoint Management?

How does XCALLY address your Helpdesk Management Challenges?

Why is XCALLY the best choice for Engagement Management?

What Are the key features of XCALLY for Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well XCALLY solved their Contact Center Software needs. Cuspera uses 721 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Case study: Mewecom and XCALLY for the local government sector

XCALLY and Mewecom collaborated to implement a cloud-based omnichannel contact center for a government-controlled entity serving local governments in Italy. The solution, based on XCALLY Motion, enha...nced citizen services with advanced reporting, multichannel platforms, and AI integration. The project managed 100 IVR codes, supported over 100 operators, and handled up to 4,000 calls daily, demonstrating significant improvements in public service delivery.

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Automating patient notifications: how XCALLY revolutionized appointment management

XCALLY's integration with a leading university hospital in Eastern Europe automated patient appointment notifications, enhancing operational efficiency. The solution included an intelligent call syst...em, real-time integration with existing systems, and a user-friendly interface for patients. This automation freed staff from repetitive tasks, improved slot utilization, and standardized communication, significantly boosting patient and staff satisfaction.

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Case Study in mobile industry: the XCALLY Service Delivery Manager

The content discusses the role of the XCALLY Service Delivery Manager in implementing technology projects within the mobile industry, highlighting the company's omnichannel customer experience soluti...ons and integrations.

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Lombarda Motori - Automotive

Lombarda Motori wanted to modernize its communication system and improve customer service. They needed a better way to manage their WhatsApp for Business channel and make communication with customers... faster and easier. XCALLY provided an omnichannel platform that integrated WhatsApp and created a dedicated environment for contact management. As a result, Lombarda Motori improved customer experience, made communication between departments smoother, and automated some processes. This helped their staff save time and focus on more important tasks.

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A leading fintech company in Nigeria - Financial Services

A leading fintech company in Nigeria wanted to improve customer service and loan recovery. Their old system could not manage support or automate reports. They used XCALLY to create an automated self-...service system and track loans. XCALLY helped agents track calls and meet daily goals. Debt collection increased each month. The company grew from five to 96 agents and is still expanding.

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Rodd Hotels & Resorts - Hospitality

Rodd Hotels & Resorts had a problem when their server failed and they lost analytics and reporting. They needed better reports and a system that could fit their needs. XCALLY gave them a solution tha...t worked with their phone, booking, and email systems. The new system let them track calls, agent work, and waiting times. They could make custom reports and plan their budget with a fixed cost. The customer said they were very happy with the new system and support.

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XCALLY | The omnichannel Contact Center platform

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Frequently Asked Questions(FAQ)

for XCALLY

What are the top features of XCALLY?

Dashboard, Recording and Feedback surveys are some of the top features of XCALLY.

Who uses XCALLY?

XCALLY is used by Information Technology And Services, Telecommunications and Computer Software among other industries.

What are XCALLY alternatives?

VICIdial, Vocalcom, FocalScope Live Chat and CallTools are popular alternatives for XCALLY.

Where is XCALLY located?

XCALLY is headquartered at Turin, Turin 10128, IT.
lightning

Peers used XCALLY for touchpoint management and channel management

XCALLY Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.43/5 ★

Read Reviews (5)
Custom Reports

4.79/5 ★

Read Reviews (116)
Analytics

4.19/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.43/5 ★

Read Reviews (5)
Custom Reports

4.79/5 ★

Read Reviews (116)
Analytics

4.19/5 ★

Read Reviews (9)

Software Failure Risk Guidance

?

for XCALLY

Overall Risk Meter

Low Medium High

Top Failure Risks for XCALLY

Xecom S.r.l. News

Product

Meta AI chatbot: new opportunities for omnichannel customer service - XCALLY

XCALLY has integrated Meta's AI chatbot into its platform, enabling seamless automation of customer interactions on WhatsApp Business and Messenger. This integration leverages Meta's Llama language models to enhance customer service efficiency, reduce response times, and improve operational metrics. XCALLY's platform supports complex conversation design, real-time performance tracking, and intelligent escalation to human agents, offering significant ROI and operational cost savings.

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Product

Realtime Dashboard XCALLY: real-time monitoring for voice and digital channels - XCALLY

XCALLY has launched a Realtime Dashboard for contact centers, enhancing real-time monitoring across voice and digital channels. The dashboard integrates Grafana and Prometheus for data visualization and time-series analytics. It provides comprehensive metrics on agent activity, queue status, and system performance, enabling proactive management and operational efficiency. Custom dashboards can be created for specific needs, offering flexibility and scalability in high-load environments.

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Product

Advanced filters in XCALLY: optimize your omnichannel experience

XCALLY Call Center Software offers advanced filters to optimize omnichannel customer interactions, enhancing management across various communication channels.

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Product

IntelePeer and XCALLY: integrating the SMS provider into the omnichannel suite

IntelePeer and XCALLY integrate an SMS provider into XCALLY's omnichannel suite, enhancing customer engagement through various communication channels like voice, email, chat, and social media, with functionalities including AI solutions, quality analysis, and CRM integration.

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Xecom S.r.l. Profile

Company Name

Xecom S.r.l.

Company Website

https://www.xcally.com

HQ Location

Turin, Turin 10128, IT

Employees

NA

Social

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Financials

PRIVATE