XCALLY Overview
XCALLY addresses the challenge of fragmented customer service by offering an AI-driven omnichannel contact center solution. It enhances customer interactions by integrating over 30 platforms, providing a seamless experience across various communication channels. This capability allows businesses to adapt quickly to customer needs, fostering improved business agility. XCALLY's platform is designed to boost productivity and deliver tailored AI solutions, ensuring businesses can meet customer expectations effectively. Industry-specific success stories highlight its impact, and recognition on platforms like G2 and Capterra underscores its effectiveness.
Use Cases
Customers recommend Touchpoint Management, Channel Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using XCALLY.
Business Priorities
Improve Efficiency is the most popular business priority that customers and associates have achieved using XCALLY.
XCALLY Use-Cases and Business Priorities: Customer Satisfaction Data
XCALLY works with different mediums / channels such as Mobile. Phone Calls. E-Mail etc.
XCALLY's features include Dashboard, Recording, Feedback Surveys, etc. and XCALLY support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also XCALLY analytics capabilities include Custom Reports, and Analytics.
Reviews
"...I first used XCally as the CEO of ZALORA Group, with Customer Support Centers in 6 countries and hundreds of CS Reps. XCally integration with ZenDesk, its ease of use and its value for money made it a clear top choice...." Peer review by Michele F., Co-Founder and Chief Executive Officer, Financial Services
Peer review evidence (same sources as the product rating summary)
"...Xcally gives us an exceptional holistic system that allow contact centre to explore in the area of handling other channels...." Peer review by John A., IP Telephone Engineer, Telecommunications
"...It has some really cool features: The customer care agents could manage multiple channels such as chat, email, voice call, fax and SMS according on their skills set and capacity, a customizable real-time reporting dashboard, a user friendly drag and drop visual IVR designer, integrations for Zendesk, custom contact auto pop up details, mobile app and it comes with a free phonebar (softphone) that fit in nicely...." Peer review by John Chua, Information Technology and Services
"...XCALLY is usually used by call centers since it deals greatly with call logging, scripting, monitoring, recording and others, but it is a great tool for customer service as well...." Peer review by Verified Reviewer, Oil & Energy
XCALLY, VICIdial, Vocalcom, FocalScope live chat, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.
Popular Business Setting
for XCALLY
Top Industries
- Information Technology and Services
- Telecommunications
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
XCALLY is popular in Information Technology And Services, Telecommunications, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.
XCALLY Customer wins, Customer success stories, Case studies
Why is XCALLY the best choice for Touchpoint Management?
What solutions does XCALLY provide for Helpdesk Management?
How does XCALLY facilitate Engagement Management?
What solutions does XCALLY provide for Contact List Management?
11 buyers and buying teams have used Cuspera to assess how well XCALLY solved their Contact Center Software needs. Cuspera uses 721 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
a provider of green energy solutions - Renewable Energy - Medium
From missed leads to automated sales: how XCALLY helped a green energy provider accelerate customer follow-up
XCALLY | The omnichannel Contact Center platform
Frequently Asked Questions (FAQ)
What buyers ask before choosing XCALLY
What are the top features of XCALLY?
Who uses XCALLY?
What are XCALLY alternatives?
Where is XCALLY located?
Peers used XCALLY for touchpoint management and channel management
XCALLY Competitors
XCALLY Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (116) |
| Analytics | Read Reviews (9) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (116) |
| Analytics | Read Reviews (9) |
Software Failure Risk Guidance
?for XCALLY
Overall Risk Meter
Top Failure Risks for XCALLY
Xecom S.r.l. News
Integration between Salesforce and XCALLY: how it improves the customer experience
XCALLY has integrated with Salesforce to enhance customer experience management. This integration allows companies to manage interactions across multiple channels from a single dashboard, automate workflows, and provide personalized service. By combining Salesforce's CRM capabilities with XCALLY's omnichannel platform, businesses can improve operational efficiency, reduce errors, and deliver consistent, data-driven customer experiences.
Meta AI chatbot: new opportunities for omnichannel customer service - XCALLY
XCALLY has integrated Meta's AI chatbot into its platform, enabling seamless automation of customer interactions on WhatsApp Business and Messenger. This integration leverages Meta's Llama language models to enhance customer service efficiency, reduce response times, and improve operational metrics. XCALLY's platform supports complex conversation design, real-time performance tracking, and intelligent escalation to human agents, offering significant ROI and operational cost savings.
Realtime Dashboard XCALLY: real-time monitoring for voice and digital channels - XCALLY
XCALLY has launched a Realtime Dashboard for contact centers, enhancing real-time monitoring across voice and digital channels. The dashboard integrates Grafana and Prometheus for data visualization and time-series analytics. It provides comprehensive metrics on agent activity, queue status, and system performance, enabling proactive management and operational efficiency. Custom dashboards can be created for specific needs, offering flexibility and scalability in high-load environments.
Advanced filters in XCALLY: optimize your omnichannel experience
XCALLY Call Center Software offers advanced filters to optimize omnichannel customer interactions, enhancing management across various communication channels.
Xecom S.r.l. Profile
Company Name
Xecom S.r.l.
Company Website
https://www.xcally.comHQ Location
Turin, Turin 10128, IT
Employees
NA
Social
Financials
PRIVATE
