Exotel Overview
Exotel enhances enterprise communication through its AI-driven solutions, focusing on improving customer interactions across various sectors like sales, support, and service delivery. By integrating intelligent conversation quality analysis and advanced voice and messaging APIs, Exotel helps businesses transform their contact centers. This results in improved customer experience management and engagement. Exotel's solutions are known for facilitating unified customer experiences, making them ideal for enterprises seeking mission-critical connectivity. The platform's ability to integrate out-of-the-box APIs supports diverse business needs, from debt collection to marketing.
Use Cases
Customers recommend Call Recording, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Exotel.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Exotel.
Exotel Use-Cases and Business Priorities: Customer Satisfaction Data
Exotel works with different mediums / channels such as Phone Calls.
Exotel's features include Recording, Personalization, Dashboard, etc. and Exotel support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Exotel analytics capabilities include Analytics, and Custom Reports.
Reviews
"We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system." - Kumar Vinod
Peer review evidence (same sources as the product rating summary)
"...With exotel we can simply focus on discussion and replay the recorded call to ensure everything is noted properly...." Peer review by Sandeep Hedge, Co-Founder, dotCord
"...A leading online ticketing platform cuts 60% of its cost simply by automating the incoming support center on top of existing legacy systems...." Logistics
"...I d definitely recommend Exotel to anyone who wants to build customized call flows and set up reliable call tracking & automated SMSes...." Case Study 99dotco
Exotel, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Exotel enables intelligent customer conversations globally through voice, messaging, and video. Conversations can be crafted at scale with ease.
Popular Business Setting
for Exotel
Top Industries
- Financial Services
- Food & Beverages
- Health, Wellness and Fitness
Popular in
- Small Business
- Mid Market
- Enterprise
Exotel is popular in Financial Services, Food & Beverages, and Health, Wellness And Fitness and is widely used by Small Business, Mid Market, and Enterprise.
Exotel Customer wins, Customer success stories, Case studies
How can Exotel optimize your Call Recording Workflow?
How efficiently Does Exotel manage your Helpdesk Management?
How does Exotel address your Communication Management Challenges?
What Are the key features of Exotel for Engagement Management?
51 buyers and buying teams have used Cuspera to assess how well Exotel solved their Contact Center Software needs. Cuspera uses 1848 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system. Testimonial By Kumar Vinod |
|
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product. Testimonial By Praveen Kumar |
|
We’ve been using Exotel since BookRyde’s first baby step. It has really helped us implement and run SMS solutions seamlessly. Moreover, their prominent support has really helped us scale our communication. Testimonial By Raju Pardeshi |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kumar Vinod Senior Manager - Operations redBus.in |
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system. Testimonial By Kumar Vinod |
|
Praveen Kumar Assistant Vice President, Quikr Services Quikr Services |
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product. Testimonial By Praveen Kumar |
|
Raju Pardeshi Founder & CEO BookRyde |
We’ve been using Exotel since BookRyde’s first baby step. It has really helped us implement and run SMS solutions seamlessly. Moreover, their prominent support has really helped us scale our communication. Testimonial By Raju Pardeshi |
Welcome to Exotel GenAI Powered VoiceBot
Frequently Asked Questions (FAQ)
What buyers ask before choosing Exotel
What is Exotel?
Exotel is a cloud telephony system with in-built security and reliability for enabling business communication from remote, without the need for additional infrastructure. It enables business continuity for remote teams, field workers and home based sales and support teams. The software can be used in industries such as Healthcare, Education, Ecommerce, Logistics and more.
Exotel is scalable and can be used as a Cloud based contact or call centre solution. Its phone number masking feature can be used where customer privacy is required to be maintained, and the COD (Confirm on Delivery) feature that finds use in the eCommerce industry. The software also includes a patented Lead management feature that connects the buyer and seller through cloud telephony enabling tracking and tracing through the Exotel platform .
Other features included are Multi-level IVR that enables greeting and routing the caller to the appropriate teams, Real-time Notifications with facility for setting up preferences, Unlimited channels on all plans, Call Recording that includes dual channel recording enabling training evaluations and dispute resolutions and more.
What is Exotel used for?
What are the top features of Exotel?
Who uses Exotel?
What are Exotel alternatives?
Where is Exotel located?
Peers used Exotel for call recording and helpdesk management
Exotel Competitors
Exotel Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (54) |
| Custom Reports | Read Reviews (169) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (54) |
| Custom Reports | Read Reviews (169) |
Software Failure Risk Guidance
?for Exotel
Overall Risk Meter
Top Failure Risks for Exotel
Exotel Techcom Pvt. Ltd News
Exotel Powers India's First fully Agentic AI Voice Call
Exotel has launched India's first AI-initiated customer experience call using its Model Context Protocol (MCP) framework. This innovation enables AI assistants to create and deploy enterprise-ready voice agents through natural-language instructions, enhancing customer engagement workflows. The AI agents can handle tasks like calls, conversations, and system updates, marking a significant advancement in enterprise voice AI.
Exotel Orients Leadership Team to Cement CX Market Momentum
Exotel announced significant leadership changes to strengthen its position in the AI-for-customer-service market. Key appointments include Rohan Shanbagh as COO, Sanjeeth R as CPO, Ananda Kumar as CFO, Udit Agarwal as SVP and Global Head of Partnerships & Marketing, and Sumithra Sivaramakrishnan as Head of People & Culture. These changes aim to enhance Exotel's operational capabilities and market readiness.
AI-first CX infrastructure: Exotel Reorganizes Leadership to Scale ...
Exotel is reorganizing its leadership to enhance its AI-first customer experience infrastructure. This strategic move aims to scale operations and address the evolving demands in enterprise customer engagement. The realignment reflects a shift towards integrating operational intelligence with customer experience solutions.
Exotel appoints Rajat Setia as senior director of marketing
Exotel has appointed Rajat Setia as senior director of marketing. Setia previously held various marketing leadership roles at PeopleStrong for nearly seven years.
Exotel Techcom Pvt. Ltd Profile
Company Name
Exotel Techcom Pvt. Ltd
Company Website
https://exotel.comHQ Location
#22, Exotel Techcom, Near RMZ Millenia, Kensington Road, Ulsoor, Bengaluru, Karnataka, India – 560008
Employees
251-500
Social
Financials
SERIES D
