Exotel Overview
Exotel enhances enterprise communication through its AI-driven solutions, focusing on improving customer interactions across various sectors like sales, support, and service delivery. By integrating intelligent conversation quality analysis and advanced voice and messaging APIs, Exotel helps businesses transform their contact centers. This results in improved customer experience management and engagement. Exotel's solutions are known for facilitating unified customer experiences, making them ideal for enterprises seeking mission-critical connectivity. The platform's ability to integrate out-of-the-box APIs supports diverse business needs, from debt collection to marketing.
Use Cases
Customers recommend Call Recording, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Exotel.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Exotel.
Exotel Use-Cases and Business Priorities: Customer Satisfaction Data
Exotel works with different mediums / channels such as Phone Calls.
Exotel's features include Recording, Personalization, Dashboard, etc. and Exotel support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Exotel analytics capabilities include Analytics, and Custom Reports.
Reviews
"The number masking feature has been a very worthy addition to making our customer experience even better." - Prateek Jain
Exotel, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Exotel enables intelligent customer conversations globally through voice, messaging, and video. Conversations can be crafted at scale with ease.
Popular Business Setting
for Exotel
Top Industries
- Financial Services
- Food & Beverages
- Health, Wellness and Fitness
Popular in
- Small Business
- Mid Market
- Enterprise
Exotel is popular in Financial Services, Food & Beverages, and Health, Wellness And Fitness and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Exotel Use Cases
What benefits does Exotel offer for Call Recording?
Why is Exotel the best choice for Helpdesk Management?
How does Exotel facilitate Communication Management?
How does Exotel facilitate Engagement Management?
51 buyers and buying teams have used Cuspera to assess how well Exotel solved their Contact Center Software needs. Cuspera uses 1848 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The number masking feature has been a very worthy addition to making our customer experience even better. Testimonial By Prateek Jain |
|
Exotel’s APIs are easy to use and extremely beneficial for us. Using Exotel, we were able to automate a lot of call monitoring & tracking that we previously had to do manually. One of the best things about working with Exotel is the cooperation from the support team and my account manager – they ar...e able to help us out with anything instantly! |
|
I’d definitely recommend Exotel to anyone who wants to build customized call flows and set up reliable call tracking & automated SMSes. The user experience is great, there are rarely any bugs — in the last two years of using Exotel, we’ve had only one bug — and the support team is very helpful and ...responsive. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Prateek Jain Former Associate Director - Driver Experience Olacabs |
The number masking feature has been a very worthy addition to making our customer experience even better. Testimonial By Prateek Jain |
|
Tom George Team Lead, Operations Netmeds |
Exotel’s APIs are easy to use and extremely beneficial for us. Using Exotel, we were able to automate a lot of call monitoring & tracking that we previously had to do manually. One of the best things about working with Exotel is the cooperation from the support team and my account manager – they ar...e able to help us out with anything instantly! |
|
Jesslyn Kwong Regional Performance Marketing Lead 99dotco |
I’d definitely recommend Exotel to anyone who wants to build customized call flows and set up reliable call tracking & automated SMSes. The user experience is great, there are rarely any bugs — in the last two years of using Exotel, we’ve had only one bug — and the support team is very helpful and ...responsive. |
Case Studies
CASE STUDY Jordan Ahli Bank
CASE STUDY Myntra
CASE STUDY INAYA Facilities Management Services
CASE STUDY Frontier Utilities
CASE STUDY Bank of Makati
CASE STUDY Gulf African Bank
Video
Welcome to Exotel GenAI Powered VoiceBot
Frequently Asked Questions(FAQ)
for Exotel
What is Exotel?
Exotel is a cloud telephony system with in-built security and reliability for enabling business communication from remote, without the need for additional infrastructure. It enables business continuity for remote teams, field workers and home based sales and support teams. The software can be used in industries such as Healthcare, Education, Ecommerce, Logistics and more.
Exotel is scalable and can be used as a Cloud based contact or call centre solution. Its phone number masking feature can be used where customer privacy is required to be maintained, and the COD (Confirm on Delivery) feature that finds use in the eCommerce industry. The software also includes a patented Lead management feature that connects the buyer and seller through cloud telephony enabling tracking and tracing through the Exotel platform .
Other features included are Multi-level IVR that enables greeting and routing the caller to the appropriate teams, Real-time Notifications with facility for setting up preferences, Unlimited channels on all plans, Call Recording that includes dual channel recording enabling training evaluations and dispute resolutions and more.
What is Exotel used for?
What are the top features of Exotel?
Who uses Exotel?
What are Exotel alternatives?
Where is Exotel located?
Peers used Exotel for call recording and helpdesk management
Exotel Competitors
Exotel Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (54) |
| Custom Reports | Read Reviews (169) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (54) |
| Custom Reports | Read Reviews (169) |
Software Failure Risk Guidance
?for Exotel
Overall Risk Meter
Top Failure Risks for Exotel
Exotel Techcom Pvt. Ltd News
Exotel and Shiprocket Strengthen Customer Communication Partnership - SME Street
Exotel and Shiprocket have strengthened their strategic partnership, enhancing Shiprocket's customer communication through Exotel's SMS, IVR, and WhatsApp solutions. This collaboration has improved Shiprocket's call response and SMS delivery rates, bolstering customer engagement and satisfaction. The partnership supports Shiprocket's extensive merchant network by providing reliable, multichannel communication, crucial for e-commerce businesses.
Exotel Omnichannel Solutions Power Shiprocket's Customer Engagement ...
Exotel's omnichannel solutions have significantly enhanced Shiprocket's customer engagement across India. The partnership, spanning seven years, has improved call response rates by 35% and increased SMS delivery efficiency to 95%. The integration of WhatsApp has achieved a 60% customer response rate, optimizing Shiprocket's communication strategy and strengthening its position as a preferred partner for e-commerce businesses.
Exotel partners with Knowmax to enhance AI-driven customer experience
Exotel has partnered with Knowmax to enhance AI-driven customer experience by integrating Exotel's customer engagement platform with Knowmax's knowledge management system. This collaboration aims to streamline customer service operations, improve response times, and increase customer satisfaction by providing agents with direct access to relevant information. The partnership focuses on reducing Average Handling Time and improving First Call Resolution.
Reimagining CX: How Exotel Unified CPaaS, CCaaS, and AI Into a Full-Stack Platform
Exotel has unified CPaaS, CCaaS, and AI into a full-stack platform to enhance customer engagement, particularly in the BFSI sector. This integration aims to overcome fragmented communication systems, offering enterprises intelligent, compliant, and relationship-led interactions. Exotel's platform supports real-time communication orchestration, enabling businesses to deliver personalized and efficient customer experiences. The platform's strategic edge includes telecom-grade infrastructure, regulatory compliance, and innovative solutions like AI-powered collection agents.
Exotel Techcom Pvt. Ltd Profile
Company Name
Exotel Techcom Pvt. Ltd
Company Website
https://exotel.comHQ Location
#22, Exotel Techcom, Near RMZ Millenia, Kensington Road, Ulsoor, Bengaluru, Karnataka, India – 560008
Employees
251-500
Social
Financials
SERIES D
