Exotel Overview
Exotel enhances enterprise communication through its AI-driven solutions, focusing on improving customer interactions across various sectors like sales, support, and service delivery. By integrating intelligent conversation quality analysis and advanced voice and messaging APIs, Exotel helps businesses transform their contact centers. This results in improved customer experience management and engagement. Exotel's solutions are known for facilitating unified customer experiences, making them ideal for enterprises seeking mission-critical connectivity. The platform's ability to integrate out-of-the-box APIs supports diverse business needs, from debt collection to marketing.
Use Cases
Customers recommend Call Recording, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Exotel.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Exotel.
Exotel Use-Cases and Business Priorities: Customer Satisfaction Data
Exotel works with different mediums / channels such as Phone Calls.
Exotel's features include Recording, Personalization, Dashboard, etc. and Exotel support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Exotel analytics capabilities include Analytics, and Custom Reports.
Reviews
"We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system." - Kumar Vinod
Exotel, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Exotel enables intelligent customer conversations globally through voice, messaging, and video. Conversations can be crafted at scale with ease.
Popular Business Setting
for Exotel
Top Industries
- Financial Services
- Food & Beverages
- Health, Wellness and Fitness
Popular in
- Small Business
- Mid Market
- Enterprise
Exotel is popular in Financial Services, Food & Beverages, and Health, Wellness And Fitness and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Exotel Use Cases
How does Exotel address your Call Recording Challenges?
How does Exotel facilitate Helpdesk Management?
How does Exotel facilitate Communication Management?
How does Exotel facilitate Engagement Management?
37+ more Business Use Cases
51 buyers and buying teams have used Cuspera to assess how well Exotel solved their Contact Center Software needs. Cuspera uses 1848 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system. Testimonial By Kumar Vinod |
|
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel. Testimonial By Ranjana DK |
|
Integrating with Exotel was one of the best decisions we had taken while scaling up which helped our coaches maintain privacy and improved our quality of services. Having good relationship managers helped us navigate this through easily over the last few years. Testimonial By Swati Bajaj |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kumar Vinod Senior Manager - Operations redBus.in |
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system. Testimonial By Kumar Vinod |
|
Ranjana DK Sales and Marketing Manager T0rq03 Sports & Adventures |
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel. Testimonial By Ranjana DK |
|
Swati Bajaj Principal Product Manager HealthifyMe |
Integrating with Exotel was one of the best decisions we had taken while scaling up which helped our coaches maintain privacy and improved our quality of services. Having good relationship managers helped us navigate this through easily over the last few years. Testimonial By Swati Bajaj |
Case Studies
CASE STUDY Mahanagar Telephone Mauritius Limited (MTML)
CASE STUDY Medcare Hospitals & Medical Centres
CASE STUDY Khan Bank
CASE STUDY Myntra
CASE STUDY JSW MG Motor India
CASE STUDY Payless Africa
Video
Welcome to Exotel GenAI Powered VoiceBot
Frequently Asked Questions(FAQ)
for Exotel
What is Exotel?
Exotel is a cloud telephony system with in-built security and reliability for enabling business communication from remote, without the need for additional infrastructure. It enables business continuity for remote teams, field workers and home based sales and support teams. The software can be used in industries such as Healthcare, Education, Ecommerce, Logistics and more.
Exotel is scalable and can be used as a Cloud based contact or call centre solution. Its phone number masking feature can be used where customer privacy is required to be maintained, and the COD (Confirm on Delivery) feature that finds use in the eCommerce industry. The software also includes a patented Lead management feature that connects the buyer and seller through cloud telephony enabling tracking and tracing through the Exotel platform .
Other features included are Multi-level IVR that enables greeting and routing the caller to the appropriate teams, Real-time Notifications with facility for setting up preferences, Unlimited channels on all plans, Call Recording that includes dual channel recording enabling training evaluations and dispute resolutions and more.
What is Exotel used for?
What are the top features of Exotel?
Who uses Exotel?
What are Exotel alternatives?
Where is Exotel located?
Peers used Exotel for call recording and helpdesk management
Exotel Competitors
Exotel Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (54) |
| Custom Reports | Read Reviews (169) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (54) |
| Custom Reports | Read Reviews (169) |
Software Failure Risk Guidance
?for Exotel
Overall Risk Meter
Top Failure Risks for Exotel
Exotel Techcom Pvt. Ltd News
How Exotels Voice Streaming & Voice Bots Are Powering the Next Era of Enterprise Communication
Exotel's voice streaming and voice bots are revolutionizing enterprise communication by integrating AI with telephony. Over 150 businesses have adopted Exotel's voice streaming, which supports 2,000+ conversations per minute. The platform offers bi-directional and uni-directional streaming, enhancing customer interactions in BFSI, e-commerce, and digital native sectors. Exotel's solutions drive significant improvements in customer engagement, compliance, and operational efficiency.
Exotel Integrates CPaaS, contact centers, and AI informs Angira Agrawal, Business Head, Exotel India & SAARC - APAC News Network
Exotel integrates CPaaS, contact centers, and AI, announced by Angira Agrawal, Business Head for India & SAARC.
afaqs ! Pause - Udit Agarwal , VP and Global Head of Marketing , Exotel
Udit Agarwal is the VP and Global Head of Marketing at Exotel, with over 20 years of experience.
News - Cloud telephony service Exotel confirms major cyber attack on cloud servers - TEISS
Exotel, a cloud telephony service, confirmed a major cyber attack on their cloud servers, affecting operations.
Exotel Techcom Pvt. Ltd Profile
Company Name
Exotel Techcom Pvt. Ltd
Company Website
https://exotel.comHQ Location
#22, Exotel Techcom, Near RMZ Millenia, Kensington Road, Ulsoor, Bengaluru, Karnataka, India – 560008
Employees
251-500
Social
Financials
SERIES D
