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Exotel is popular in Financial Services, Food & Beverages, and Health, Wellness And Fitness industries and is widely used by Small Business, Mid Market, and Enterprise.
Exotel Product Overview
Exotel enhances enterprise communication through its AI-driven solutions, focusing on improving customer interactions across various sectors like sales, support, and service delivery. By integrating intelligent conversation quality analysis and advanced voice and messaging APIs, Exotel helps businesses transform their contact centers. This results in improved customer experience management and engagement. Exotel's solutions are known for facilitating unified customer experiences, making them ideal for enterprises seeking mission-critical connectivity. The platform's ability to integrate out-of-the-box APIs supports diverse business needs, from debt collection to marketing.
How satisfied the customers are with Exotel use-cases
Reviews
"An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel." - Ranjana DK
"Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product." - Praveen Kumar
Exotel Customer Insights, Testimonials and Case Studies
What makes Exotel ideal for Call Recording?
How efficiently Does Exotel manage your Helpdesk Management?
How efficiently Does Exotel manage your Communication Management?
What solutions does Exotel provide for Engagement Management?
What is Exotel?
Exotel is a cloud telephony system with in-built security and reliability for enabling business communication from remote, without the need for additional infrastructure. It enables business continuity for remote teams, field workers and home based sales and support teams. The software can be used in industries such as Healthcare, Education, Ecommerce, Logistics and more.
Exotel is scalable and can be used as a Cloud based contact or call centre solution. Its phone number masking feature can be used where customer privacy is required to be maintained, and the COD (Confirm on Delivery) feature that finds use in the eCommerce industry. The software also includes a patented Lead management feature that connects the buyer and seller through cloud telephony enabling tracking and tracing through the Exotel platform .
Other features included are Multi-level IVR that enables greeting and routing the caller to the appropriate teams, Real-time Notifications with facility for setting up preferences, Unlimited channels on all plans, Call Recording that includes dual channel recording enabling training evaluations and dispute resolutions and more.
What is Exotel used for?
What are the top features of Exotel?
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Where is Exotel located?
51 buyers and buying teams have used Cuspera to assess how well Exotel solved their Contact Center Software needs. Cuspera uses 1848 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel. Testimonial By Ranjana DK |
|
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product. Testimonial By Praveen Kumar |
|
I’d definitely recommend Exotel to anyone who wants to build customized call flows and set up reliable call tracking & automated SMSes. The user experience is great, there are rarely any bugs — in the last two years of using Exotel, we’ve had only one bug — and the support team is very helpful and ...responsive. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ranjana DK Sales and Marketing Manager T0rq03 Sports & Adventures |
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel. Testimonial By Ranjana DK |
|
Praveen Kumar Assistant Vice President, Quikr Services Quikr Services |
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product. Testimonial By Praveen Kumar |
|
Jesslyn Kwong Regional Performance Marketing Lead 99dotco |
I’d definitely recommend Exotel to anyone who wants to build customized call flows and set up reliable call tracking & automated SMSes. The user experience is great, there are rarely any bugs — in the last two years of using Exotel, we’ve had only one bug — and the support team is very helpful and ...responsive. |
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Peers used Exotel for call recording and helpdesk management
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (54) |
| Custom Reports | Read Reviews (169) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (54) |
| Custom Reports | Read Reviews (169) |
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Exotel Techcom Pvt. Ltd Profile
Company Name
Exotel Techcom Pvt. Ltd
Company Website
https://exotel.comHQ Location
#22, Exotel Techcom, Near RMZ Millenia, Kensington Road, Ulsoor, Bengaluru, Karnataka, India – 560008
Employees
251-500
Social
Financials
SERIES D
