Enghouse Interactive Overview
Enghouse Interactive unlocks the power of contact centers by engaging customers across all channels. Personalized experiences are provided at scale, making contact centers a competitive advantage.
Use Cases
Customers recommend Call Recording, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using Enghouse Interactive.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Enghouse Interactive.
Enghouse Interactive Use-Cases and Business Priorities: Customer Satisfaction Data
Enghouse Interactive works with different mediums / channels such as Phone Calls. and Omnichannel.
Enghouse Interactive's features include Recording, and Personalization. and Enghouse Interactive support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Enghouse Interactive analytics capabilities include Custom Reports, and Analytics.
Reviews
"...The company develops a comprehensive portfolio of customer interaction management solutions...." Peer review
Enghouse Interactive, Nylas, Callstats.io, Bigcontacts CRM, Talkdesk, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Enghouse Interactive
Top Industries
- Consumer Goods
- Hospitality
- Consumer Electronics
Popular in
- Enterprise
- Mid Market
Enghouse Interactive is popular in Consumer Goods, Hospitality, and Consumer Electronics and is widely used by Enterprise, and Mid Market,
Comprehensive Insights on Enghouse Interactive Use Cases
What solutions does Enghouse Interactive provide for Call Recording?
How efficiently Does Enghouse Interactive manage your Helpdesk Management?
Why is Enghouse Interactive the best choice for Engagement Management?
How efficiently Does Enghouse Interactive manage your Contact List Management?
What benefits does Enghouse Interactive offer for Communication Management?
20+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Enghouse Interactive solved their Contact Center Software needs. Cuspera uses 352 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Video
Enghouse: Helping transform Customer Services for local government
Peers used Enghouse Interactive for call recording and helpdesk management
Enghouse Interactive Competitors
Enghouse Interactive Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (13) |
| Analytics | Read Reviews (9) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (13) |
| Analytics | Read Reviews (9) |
Software Failure Risk Guidance
?for Enghouse Interactive
Overall Risk Meter
Top Failure Risks for Enghouse Interactive
Enghouse Interactive Feeds
Enghouse Interactive Profile
Company Name
Enghouse Interactive
Company Website
//enghouseinteractive.comHQ Location
Phoenix, AZ
Employees
501-1000
Social
Financials
PRIVATE
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