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Platformax CRM vs SAP Customer Experience: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Platformax CRM vs. SAP Customer Experience is based on a specific set of business needs and context. The comparison uses 4989 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Platformax CRM and SAP Customer Experience

Platformax CRM, SAP Customer Experience, SalesNexus, Claritysoft CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Platformax CRM covers Engagement Management with E-Mail, Helpdesk Management with Website, Communication Management with E-Mail, Contact List Management, etc.

SAP Customer Experience focuses on Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.

"Thanks to Platformax we are now building and customizing our sales campaigns in much less time. It has also increased our conversion rate and streamlined our processes, and that's what we needed. " - Federico Nuccio

"Our sales and services are core to our business. Allowing clients to manage those subscriptions and licenses online means faster time to value for them and greater scalability for us.SAP Customer Experience solutions make it all possible. " - Sharif Aly

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Platformax CRM

Focus area

Software Failure Risk

  • medium

logo SAP Customer Experience

Focus area

SAP Customer Experience is better than Platformax CRM for

Software Failure Risk

  • medium

About

Inside sales CRM, generate more leads with prospecting and sales management

Software to understand customers and engage them while growing revenue

Age

2014

1972

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

42

101

Total Goals
(we found evidences for)

3

16

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


helpdesk management


communication management

tracking & monitoring communications

sending & publishing communications


contact list management



relationship management


pipeline management


generation of new leads





training & onboarding


workflow management



sales review & feedback



campaign management

campaign monitoring


sales call management


opportunity management




performance management


follower management


customer feedback management

measuring customer satisfaction



discount management


promotion management



social media management

social media analytics


competitive intelligence


account management


knowledge management


proposal & quote management


contract management




sales document management

proposal & quote management

contract management




lifetime value management



touchpoint management


channel management



products & pricelist management


customise loyalty program


identify target customers


loyalty management

customise loyalty program

identify target customers


customer case management



conversion management


social media marketing




lead qualification



content management




revenue cycle management


billing and invoice management


community building


business development


subscription management



trade show marketing


courses & assessment


relationship marketing


advocacy management



personalized marketing


distribution management



Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Grow market share

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Increase customer life time value

  • Improve brand engagement

  • Improve stakeholder relations

  • Launch new products

  • Establish thought leadership

  • Improve internal communications

  • Build brand awareness

  • Manage risk

  • See 13 more

Top Channels

Channels Used

  • phone calls

  • channel partners

  • promotions

  • social media

  • offline

  • omnichannel

  • mobile

  • e-mail

  • point of sale

  • on premises

  • chat

  • website

  • user generated content

  • blogs

  • mobile app

  • trade shows

  • text SMS

  • support groups

  • events

  • Whatsapp

  • Facebook

  • Slack

  • Twitter

  • video

  • See 21 more
  • phone calls

  • channel partners

  • promotions

  • social media

  • offline

  • omnichannel

  • mobile

  • e-mail

  • point of sale

  • on premises

  • chat

  • website

  • user generated content

  • blogs

  • mobile app

  • trade shows

  • text SMS

  • support groups

  • events

  • Whatsapp

  • Facebook

  • Slack

  • Twitter

  • video

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting