SAP Customer Experience Overview

SAP Customer Experience integrates solutions for marketing, sales, and customer relationship management, enhancing the customer journey from initial contact to purchase. Leveraging SAP C/4HANA®, it provides tools for data control, demand generation, personalized e-commerce, sales enhancement, and service optimization.

Use Cases

Customers recommend Engagement Management, Sales Document Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using SAP Customer Experience.

Other use cases:

  • Relationship Management
  • Contact List Management
  • Collaboration
  • Campaign Management
  • Forecasting
  • Communication Management
  • Lead Analytics
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using SAP Customer Experience.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Efficiency
  • Grow Market Share
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Increase Customer Life Time Value
  • Improve Brand Engagement
  • Improve Stakeholder Relations
  • Launch New Products
  • Establish Thought Leadership
  • Improve Internal Communications
  • Build Brand Awareness
  • Manage Risk
See all business priorities See less business priorities

SAP Customer Experience Use-Cases and Business Priorities: Customer Satisfaction Data

SAP Customer Experience works with different mediums / channels such as Phone Calls. and Channel Partners.

SAP Customer Experience's features include Personalization, Ticketing, Recording, etc. and SAP Customer Experience support capabilities include AI Powered, Email Support, Phone Support, etc. also SAP Customer Experience analytics capabilities include Analytics, and Custom Reports.

Reviews

"SAP Customer Experience solutions are at the heart of avec box. Thanks to the innovation and dedication of SAP and its partners, we can now offer customers a more pleasurable and convenient shopping experiencethat suits their schedules –day or night." - Dirk Muehlhaeuser

SAP Customer Experience, BUSINESSNEXT '' formerly CRMNEXT '', Siebel CRM, Sugar CRM, workbooks.com, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SAP Customer Experience

Top Industries

  • Computer Software
  • Information Technology and Services
  • Consumer Goods

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

SAP Customer Experience is popular in Computer Software, Information Technology And Services, and Consumer Goods and is widely used by Enterprise, Large Enterprise, and Mid Market.

Comprehensive Insights on SAP Customer Experience Use Cases

How efficiently Does SAP Customer Experience manage your Engagement Management?

How can SAP Customer Experience optimize your Sales Document Management Workflow?

How can SAP Customer Experience optimize your Helpdesk Management Workflow?

What makes SAP Customer Experience ideal for Relationship Management?

What Are the key features of SAP Customer Experience for Contact List Management?

73+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well SAP Customer Experience solved their CRM needs. Cuspera uses 4260 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
SAP Customer Experience testimonial

Dirk Muehlhaeuser

Head of Retail IT

ValoraGroup
SAP Customer Experience solutions are at the heart of avec box. Thanks to the innovation and dedication of SAP and its partners, we can now offer customers a more pleasurable and convenient shopping experiencethat suits their schedules –day or night. Testimonial By Dirk Muehlhaeuser
SAP Customer Experience testimonial

Sharif Aly

Director, Global Transformation

Insight Enterprises Inc
Our sales and services are core to our business. Allowing clients to manage those subscriptions and licenses online means faster time to value for them and greater scalability for us.SAP Customer Experience solutions make it all possible. Testimonial By Sharif Aly
SAP Customer Experience testimonial

Lisa Hamma

Project Manager

Rolls Royce Power Systems AG
Employees in more than 20 countries profit fromconsistent and complete information on customers and sales and service objects, which has also helped RRPS benefit from new business opportunities. Testimonial By Lisa Hamma
CUSTOMERS TESTIMONIALS
SAP Customer Experience testimonial

Dirk Muehlhaeuser

Head of Retail IT

ValoraGroup
SAP Customer Experience solutions are at the heart of avec box. Thanks to the innovation and dedication of SAP and its partners, we can now offer customers a more pleasurable and convenient shopping experiencethat suits their schedules –day or night. Testimonial By Dirk Muehlhaeuser
SAP Customer Experience testimonial

Sharif Aly

Director, Global Transformation

Insight Enterprises Inc
Our sales and services are core to our business. Allowing clients to manage those subscriptions and licenses online means faster time to value for them and greater scalability for us.SAP Customer Experience solutions make it all possible. Testimonial By Sharif Aly
SAP Customer Experience testimonial

Lisa Hamma

Project Manager

Rolls Royce Power Systems AG
Employees in more than 20 countries profit fromconsistent and complete information on customers and sales and service objects, which has also helped RRPS benefit from new business opportunities. Testimonial By Lisa Hamma

Case Studies

COMPANY INDUSTRY CASE STUDIES
SAP Customer Experience case study

ALDO
Retail
Retail
CASE STUDY ALDO

ALDO’s core e-commerce landscape lets the retailer offer shoppers the services they want, when they want them.

Read More
SAP Customer Experience case study

Valora Group
Retail
Retail
Case Study Valora Group

Learn How Valora Group achieves 20% Increase in new registered customers using SAP Customer Experience solution

Read More
SAP Customer Experience case study

Realcan Pharmaceutical Group Co. Ltd
Pharmaceuticals
Pharmaceuticals
Case Study Realcan Pharmaceutical Group Co. Ltd

Learn how leading healthcare company Realcan Pharmaceuticals established a scalable e-commerce platform architecture and multichannel marketing network, enabling the company to provide a seamless experience for its customers and create new profit models and revenue streams.

Read More

Video

New Intelligent Customer Experience Solutions From SAP: Connect: Engage: Grow.

Video Thumbnail

Frequently Asked Questions(FAQ)

for SAP Customer Experience

What is SAP Customer Experience?

SAP Customer Experience is an advanced CRM Software. The SAP Customer Experience portfolio covers every step in the customer journey process, from the first contact a customer has with a company through to when they choose to buy from it. SAP achieves this by integrating various solutions for marketing, sales, and customer relationship management.

SAP Customer Experience help clients build a seamless customer journey based on empathy and trust and leveraging SAP C/4HANA®, a suite of five industry-leading customer experience solutions. SAP Customer Data Cloud allows to turn anonymous visitors into loyal customers while growing the audience, building trust and personalizing customer relationships based on transparency and personal data control. SAP Marketing Cloud empowers marketers to successfully generate demand, increase lead conversions, and, ultimately, drive more sales. SAP Commerce Cloud ensures a personalized, comprehensive e-commerce experience with end-to-end commerce processes. SAP Sales Cloud enhances sales reps’ day-to-day work experience, while improving customer experiences and accelerating the buying process. SAP Service Cloud helps make service the heart of customer experience by bridging the gap between front-office engagements and back-office processes.

What is SAP Customer Experience used for?

SAP Customer Experience is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Sales Document Management and Helpdesk Management .

What are the top features of SAP Customer Experience?

Personalization, Ticketing and Recording are some of the top features of SAP Customer Experience.

Who uses SAP Customer Experience?

SAP Customer Experience is used by Computer Software, Information Technology And Services and Consumer Goods among other industries.

What are SAP Customer Experience alternatives?

BUSINESSNEXT '' Formerly CRMNEXT '', Siebel CRM, Sugar CRM and Workbooks.Com are popular alternatives for SAP Customer Experience.

Where is SAP Customer Experience located?

SAP Customer Experience is headquartered at 3999 West Chester Pike, Newtown Square, PA 19073, USA.
lightning

Peers used SAP Customer Experience for engagement management and sales document management

SAP Customer Experience Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.83/5 ★

Read Reviews (32)
Analytics

4.89/5 ★

Read Reviews (199)
Custom Reports

4.00/5 ★

Read Reviews (436)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.83/5 ★

Read Reviews (32)
Analytics

4.89/5 ★

Read Reviews (199)
Custom Reports

4.00/5 ★

Read Reviews (436)

Software Failure Risk Guidance

?

for SAP Customer Experience

Overall Risk Meter

Low Medium High

Top Failure Risks for SAP Customer Experience

SAP SE News

Fujitsu Drives Business Process Improvement at Mitsubishi Electric Engineering with SAP Signavio

Fujitsu improves business processes at Mitsubishi Electric Engineering using SAP Signavio.

09/12/2024 - source

Fujitsu drives business process improvement at Mitsubishi Electric Engineering using SAP ...

Fujitsu is improving business processes at Mitsubishi Electric Engineering using SAP Signavio.

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SAP and AWS are helping the BBC streamline their IT systems.

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SAP SE Profile

Company Name

SAP SE

Company Website

https://www.sap.com/index.html

Year Founded

1972

HQ Location

3999 West Chester Pike, Newtown Square, PA 19073, USA

Employees

10001+

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Financials

IPO