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Platformax CRM vs Zendesk Sell: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Platformax CRM medium Failure Risk for Zendesk Sell medium
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Comparison Summary

This comparison report of Platformax CRM vs. Zendesk Sell is based on a specific set of business needs and context. The comparison uses 3775 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Platformax CRM and Zendesk Sell

Platformax CRM, Zendesk Sell, SalesNexus, Claritysoft CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Platformax CRM covers Engagement Management with E-Mail, Helpdesk Management with Website, Communication Management with E-Mail, Contact List Management, etc.

Zendesk Sell focuses on Communication Management with E-Mail, Engagement Management, Contact List Management with Phone Calls, Sales Call Management with Phone Calls, etc.

"We have been using Platformax for 2 years now to manage a team of 15 sales people, deliver our services and provide support to our clients. It's a one-stop shop for all our needs and we love it. " - Igor Panjan

"We are using Zendesk Sell and Support to make it easier for the entire organization to surface and act on relevant information. By giving our sales and support teams everything they need in one platform, they are able to effectively and efficiently ...collaborate and improve the customer experience. " - Simon Rodriguez

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Platformax CRM

Focus area

Software Failure Risk

  • medium

logo Zendesk Sell

Focus area

Zendesk Sell is better than Platformax CRM for

Software Failure Risk

  • medium

About

Inside sales CRM, generate more leads with prospecting and sales management

Zendesk Sell | Enhance productivity, processes, and pipeline visibility for sales teams

Age

2014

2007

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

42

89

Total Goals
(we found evidences for)

3

9

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (29)

Read Reviews (105)

engaging and following up

Read Reviews (18)

Read Reviews (77)

helpdesk management

Read Reviews (25)

Read Reviews (27)

communication management

Read Reviews (20)

Read Reviews (153)

tracking & monitoring communications

Read Reviews (9)

Read Reviews (109)

sending & publishing communications

Read Reviews (4)

Read Reviews (41)

contact list management

Read Reviews (20)

Read Reviews (81)

contacts history

Read Reviews (3)

Read Reviews (18)

lead tracking

Read Reviews (17)

Read Reviews (59)

relationship management

Read Reviews (14)

Read Reviews (12)

pipeline management

Read Reviews (12)

Read Reviews (20)

generation of new leads

Read Reviews (11)

Read Reviews (27)

training & onboarding

Read Reviews (7)

Read Reviews (22)

workflow management

Read Reviews (5)

Read Reviews (18)

sales review & feedback

Read Reviews (4)

Read Reviews (6)

campaign management

Read Reviews (3)

Read Reviews (9)

campaign monitoring

Read Reviews (3)

Read Reviews (1)

sales call management

Read Reviews (3)

Read Reviews (59)

opportunity management

Read Reviews (2)

Read Reviews (7)

performance management

Read Reviews (2)

Read Reviews (2)

follower management

Read Reviews (2)

Read Reviews (3)

customer feedback management

Read Reviews (2)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (0)

discount management

Read Reviews (2)

Read Reviews (11)

promotion management

Read Reviews (2)

Read Reviews (11)

social media management

Read Reviews (1)

Read Reviews (11)

social media analytics

Read Reviews (1)

Read Reviews (7)

competitive intelligence

Read Reviews (1)

Read Reviews (2)

account management

Read Reviews (1)

Read Reviews (7)

proposal & quote management

Read Reviews (0)

Read Reviews (25)

contract management

Read Reviews (0)

Read Reviews (12)

sales document management

Read Reviews (0)

Read Reviews (40)

proposal & quote management

Read Reviews (0)

Read Reviews (25)

contract management

Read Reviews (0)

Read Reviews (12)

lead qualification: demographic

Read Reviews (0)

Read Reviews (17)

lead qualification: behavioural

Read Reviews (0)

Read Reviews (14)

lead qualification

Read Reviews (0)

Read Reviews (39)

lead qualification: demographic

Read Reviews (0)

Read Reviews (17)

lead qualification: behavioural

Read Reviews (0)

Read Reviews (14)

conversion management

Read Reviews (0)

Read Reviews (13)

business development

Read Reviews (0)

Read Reviews (7)

rating and review management

Read Reviews (0)

Read Reviews (6)

products & pricelist management

Read Reviews (0)

Read Reviews (2)

social media marketing

Read Reviews (0)

Read Reviews (2)

influencer marketing

Read Reviews (0)

Read Reviews (2)

content management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Launch new products

  • Scale best practices

  • Improve navigation

  • Enter new markets internationally or locally

  • See 6 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • mobile

  • mobile app

  • offline

  • website

  • text SMS

  • point of sale

  • on premises

  • user generated content

  • blogs

  • social media

  • chat

  • newsletter

  • Slack

  • video

  • mass media

  • support groups

  • promotions

  • events

  • trade shows

  • omnichannel

  • See 19 more

  • phone calls

  • e-mail

  • mobile

  • mobile app

  • offline

  • website

  • text SMS

  • point of sale

  • on premises

  • user generated content

  • blogs

  • social media

  • chat

  • newsletter

  • Slack

  • video

  • mass media

  • support groups

  • promotions

  • events

  • trade shows

  • omnichannel

  • See 19 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting