Zendesk Sell Overview

Zendesk Sell is a sales CRM software that boosts productivity and pipeline visibility for sales teams. Friction is eliminated, enabling more sales.

Use Cases

Customers recommend Communication Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Zendesk Sell.

Other use cases:

  • Lead Tracking
  • Call Recording
  • Sales Document Management
  • Lead Qualification
  • Forecasting
  • Lead Management
  • Helpdesk Management
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Zendesk Sell.

Other priorities:

  • Acquire Customers
  • Improve Internal Communications
  • Improve Efficiency
  • Launch New Products
  • Scale Best Practices
  • Improve Navigation
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Zendesk Sell Use-Cases and Business Priorities: Customer Satisfaction Data

Zendesk Sell works with different mediums / channels such as E-Mail. Phone Calls. and Mobile.

Zendesk Sell's features include Recording, Dashboard, Personalization, etc. and Zendesk Sell support capabilities include Email Support, Phone Support, Chat Support, etc. also Zendesk Sell analytics capabilities include Analytics, and Custom Reports.

Reviews

"We are using Zendesk Sell and Support to make it easier for the entire organization to surface and act on relevant information. By giving our sales and support teams everything they need in one platform, they are able to effectively and efficiently ...collaborate and improve the customer experience." - Simon Rodriguez

Zendesk Sell, Less Annoying CRM, Novocall, Teamgate CRM, ClickUp, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zendesk Sell

Top Industries

  • Consumer Services
  • Consumer Goods
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Zendesk Sell is popular in Consumer Services, Consumer Goods, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Zendesk Sell Use Cases

How efficiently Does Zendesk Sell manage your Communication Management?

What solutions does Zendesk Sell provide for Engagement Management?

How can Zendesk Sell optimize your Contact List Management Workflow?

How efficiently Does Zendesk Sell manage your Lead Tracking?

How does Zendesk Sell address your Call Recording Challenges?

63+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Zendesk Sell solved their CRM needs. Cuspera uses 3046 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Zendesk Sell testimonial

Simon Rodriguez

Senior Vice President and Chief Digital Officer

Staples Canada

We are using Zendesk Sell and Support to make it easier for the entire organization to surface and act on relevant information. By giving our sales and support teams everything they need in one platform, they are able to effectively and efficiently collaborate and improve the customer experience. Testimonial By Simon Rodriguez
Zendesk Sell testimonial

Nora Raisanen

R&D Platform Manager

Polaris

The Sell solution is so modern and simple, and it was intuitive for our account managers right out of the box. Testimonial By Nora Raisanen
Zendesk Sell testimonial

Jim Dugan

Chief Revenue Officer

Galls

Thanks to Zendesk Sell among other investments, we have unlocked new sales capacity. Our sales reps now have 80 percent of their time freed up for proactive selling, up from just 50 percent before. As sales leaders, that’s something we greatly appreciate and value. Testimonial By Jim Dugan
CUSTOMERS TESTIMONIALS
Zendesk Sell testimonial

Simon Rodriguez

Senior Vice President and Chief Digital Officer

Staples Canada

We are using Zendesk Sell and Support to make it easier for the entire organization to surface and act on relevant information. By giving our sales and support teams everything they need in one platform, they are able to effectively and efficiently collaborate and improve the customer experience. Testimonial By Simon Rodriguez
Zendesk Sell testimonial

Nora Raisanen

R&D Platform Manager

Polaris

The Sell solution is so modern and simple, and it was intuitive for our account managers right out of the box. Testimonial By Nora Raisanen
Zendesk Sell testimonial

Jim Dugan

Chief Revenue Officer

Galls

Thanks to Zendesk Sell among other investments, we have unlocked new sales capacity. Our sales reps now have 80 percent of their time freed up for proactive selling, up from just 50 percent before. As sales leaders, that’s something we greatly appreciate and value. Testimonial By Jim Dugan

Case Studies

Computer & Network Security

CASE STUDY ZeroFox

Zendesk Suite helped ZeroFox manage a 30% yearly increase in customer service tickets during rapid growth. The company used Zendesk to support 32,000 annual tickets with 300 agents available 24/7. Ze...ndesk enabled near real-time support, secure data sharing, and integrated workflows across teams. ZeroFox maintained a first reply time under 1 hour and a first resolution time of 3-4 hours. 80% of tickets were resolved in one touch, improving customer experience and agent efficiency.

Consumer Goods

CASE STUDY Spoonflower

Zendesk and Forethought helped Spoonflower improve customer support. They automated ticketing and added a bot for self-service. This led to a 93% CSAT score and 45% ticket deflection. Chat conversion... rates are nine times higher than standard. Spoonflower now handles 22,000 support tickets each month more efficiently.

Financial Services

CASE STUDY Siemens Financial Services

Zendesk helped Siemens Financial Services move to a paperless system and handle a 30% spike in support tickets during the pandemic. The team replaced email and spreadsheets with Zendesk Support, Guid...e, Sunshine, and Explore. They rolled out Zendesk across multiple departments. Ticket resolution time dropped from 24 hours to just over 8 hours. First reply time stayed steady at 6–7 hours, even with higher volume.

Retail

CASE STUDY Plix

Zendesk helped Plix manage customer support as demand grew fast. Plix used Zendesk to centralize email and social media tickets and give users more information. The team tracked customer issues and i...mproved service with better data. Plix raised its CSAT score from 50% to 75%. The company saw a 25% increase in CSAT, a 3x increase in NPS, and a 7x decrease in first response time.

Entertainment

CASE STUDY Play Games24x7

Zendesk helps Play Games24x7 manage high volumes of customer inquiries for its gaming apps. The company uses Zendesk's customizable dashboard to view all customer touchpoints in one place. Automation...s and triggers reduce response times, with 95% of tickets resolved within six hours. Play Games24x7 handles over 100,000 tickets per month and saw a 68% reduction in resolution time. The solution enables proactive, data-driven customer service during peak seasons.

Consumer Goods

CASE STUDY Thrasio

Zendesk helped Thrasio, a global consumer goods company, transform its customer experience. Thrasio relaunched Zendesk with strong integrations, cutting its tech stack by 85%. The company saw a 99% d...ecrease in full resolution time and a 97% drop in first reply time. Thrasio now uses Zendesk data to create customer profiles and drive new sales opportunities. The team also improved agent efficiency and customer satisfaction, reaching a 95% CSAT.

Video

Zendesk Sell Review: Overview: Key Features: Pros And Cons: And Similar Products

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Frequently Asked Questions(FAQ)

for Zendesk Sell

What is Zendesk Sell?

Zendesk Sell is a sales CRM software designed for the sales and marketing professionals to help them enhance productivity, processes, and pipeline visibility.

Some of the primary features offered by the tool include Email tracking & notifications, activity reporting, mobile CRM and email automation. To help connect with the customers, the tool provides Click to call, Log and record every call, Scripts and notes, send a text and call analytics. Also to facilitate sales, the tool offers creation of targeted prospect lists, contact searching and verification, and intelligent lead recommendations.

The software offers integrations and APIs to facilitate creation of right connection and get a wholistic view.

What is Zendesk Sell used for?

Zendesk Sell is a CRM Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Communication Management, Engagement Management and Contact List Management .

What are the top features of Zendesk Sell?

Recording, Dashboard and Personalization are some of the top features of Zendesk Sell.

Who uses Zendesk Sell?

Zendesk Sell is used by Consumer Services, Consumer Goods and Marketing And Advertising among other industries.

What are Zendesk Sell alternatives?

Less Annoying CRM, Novocall, Teamgate CRM and ClickUp are popular alternatives for Zendesk Sell.

Where is Zendesk Sell located?

Zendesk Sell is headquartered at 1019 Market St, San Francisco, CA 94103.
lightning

Peers used Zendesk Sell for communication management and engagement management

Zendesk Sell Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.48/5 ★

Read Reviews (4)
Analytics

4.64/5 ★

Read Reviews (69)
Custom Reports

3.75/5 ★

Read Reviews (377)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.48/5 ★

Read Reviews (4)
Analytics

4.64/5 ★

Read Reviews (69)
Custom Reports

3.75/5 ★

Read Reviews (377)

Software Failure Risk Guidance

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for Zendesk Sell

Overall Risk Meter

Low Medium High

Top Failure Risks for Zendesk Sell

Zendesk News

M&A

Zendesk's HyperArc Acquisition: A Bold Play for Dominance in AI-Driven Customer Intelligence

Zendesk has acquired HyperArc, an AI-native analytics startup, to enhance its customer intelligence capabilities. This strategic move integrates HyperArc's real-time GenAI insights and self-service analytics into Zendesk's Explore platform, aiming to redefine customer service analytics. The acquisition positions Zendesk to capture a significant share of the AI-driven customer analytics market, projected to reach $30 billion by 2026.

Partnership

TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven CX Solutions

TTEC and Zendesk have expanded their strategic partnership to deliver advanced AI-driven customer experience solutions. The agreement gives TTEC broader access to Zendesks platform, enabling enhanced CRM and workflow optimization for enterprise clients. The collaboration includes joint go-to-market strategies and co-developed solutions, aiming to accelerate digital transformation for businesses across industries.

Product

Geekflare's This Week in Business Tech: Zendesk's New - Inkl

Zendesk introduced a new outcome-based pricing model for AI agents, ensuring businesses pay only when AI agents successfully resolve customer issues. This model was announced during the Zendesk Relate 2025 event by CEO Tom Eggemeier.

Partnership

TELUS Digital Deepens CX Capabilities Through Strategic Collaboration with Zendesk

TELUS Digital enhances its customer experience capabilities through a strategic collaboration with Zendesk, focusing on modern customer service and digital experience platforms.

Zendesk Profile

Company Name

Zendesk

Company Website

https://www.zendesk.com/

Year Founded

2007

HQ Location

1019 Market St, San Francisco, CA 94103

Employees

1001-5000

Social

Financials

IPO