Zendesk Sell Overview

Zendesk Sell is a sales CRM software that boosts productivity and pipeline visibility for sales teams. Friction is eliminated, enabling more sales.

Use Cases

Customers recommend Communication Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Zendesk Sell.

Other use cases:

  • Lead Tracking
  • Call Recording
  • Sales Document Management
  • Lead Qualification
  • Forecasting
  • Lead Management
  • Helpdesk Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Zendesk Sell.

Other priorities:

  • Acquire Customers
  • Improve Internal Communications
  • Improve Efficiency
  • Launch New Products
  • Scale Best Practices
  • Improve Navigation
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Zendesk Sell Use-Cases and Business Priorities: Customer Satisfaction Data

Zendesk Sell works with different mediums / channels such as E-Mail. Phone Calls. and Mobile.

Zendesk Sell's features include Recording, Dashboard, Personalization, etc. and Zendesk Sell support capabilities include Email Support, Phone Support, Chat Support, etc. also Zendesk Sell analytics capabilities include Analytics, and Custom Reports.

Reviews

"Zendesk Sell has improved our sales productivity. We have redistributed sales force efforts to more promising projects and the accuracy of the monthly revenue forecast increased from 30% to 10% deviation." - Nataliya Agafonova

Zendesk Sell, Less Annoying CRM, Novocall, Teamgate CRM, ClickUp, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zendesk Sell

Top Industries

  • Consumer Services
  • Consumer Goods
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Zendesk Sell is popular in Consumer Services, Consumer Goods, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Zendesk Sell Use Cases

What makes Zendesk Sell ideal for Communication Management?

What benefits does Zendesk Sell offer for Engagement Management?

How does Zendesk Sell address your Contact List Management Challenges?

How can Zendesk Sell enhance your Lead Tracking process?

What solutions does Zendesk Sell provide for Call Recording?

10 buyers and buying teams have used Cuspera to assess how well Zendesk Sell solved their CRM needs. Cuspera uses 3046 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Zendesk Sell testimonial

Nataliya Agafonova

Chief Operating Officer

Intermind

Zendesk Sell has improved our sales productivity. We have redistributed sales force efforts to more promising projects and the accuracy of the monthly revenue forecast increased from 30% to 10% deviation. Testimonial By Nataliya Agafonova
Zendesk Sell testimonial

Nora Raisanen

R&D Platform Manager

Polaris

The Sell solution is so modern and simple, and it was intuitive for our account managers right out of the box. Testimonial By Nora Raisanen
Zendesk Sell testimonial

Jim Dugan

Chief Revenue Officer

Galls

Thanks to Zendesk Sell among other investments, we have unlocked new sales capacity. Our sales reps now have 80 percent of their time freed up for proactive selling, up from just 50 percent before. As sales leaders, that’s something we greatly appreciate and value. Testimonial By Jim Dugan
CUSTOMERS TESTIMONIALS
Zendesk Sell testimonial

Nataliya Agafonova

Chief Operating Officer

Intermind

Zendesk Sell has improved our sales productivity. We have redistributed sales force efforts to more promising projects and the accuracy of the monthly revenue forecast increased from 30% to 10% deviation. Testimonial By Nataliya Agafonova
Zendesk Sell testimonial

Nora Raisanen

R&D Platform Manager

Polaris

The Sell solution is so modern and simple, and it was intuitive for our account managers right out of the box. Testimonial By Nora Raisanen
Zendesk Sell testimonial

Jim Dugan

Chief Revenue Officer

Galls

Thanks to Zendesk Sell among other investments, we have unlocked new sales capacity. Our sales reps now have 80 percent of their time freed up for proactive selling, up from just 50 percent before. As sales leaders, that’s something we greatly appreciate and value. Testimonial By Jim Dugan

Case Studies

CASE STUDY Workrise

Zendesk Suite Enterprise helped Workrise support over 15 internal and external teams during rapid growth. Workrise used Zendesk’s API and built custom apps to create a tailored CX solution. The compa...ny saved $20,000 per quarter and 8 hours per week with these changes. Workrise improved onboarding, ticketing, and automation for both vendors and workers. The platform enabled fast setup, deep customization, and better support experiences.

Hospitality

CASE STUDY Grill’d

Zendesk helped Grill’d, a casual dining restaurant group, fix slow customer support and a big ticket backlog. After switching from a shared inbox to Zendesk, Grill’d cleared its backlog in three mont...hs. The team improved first response time by 84 percent. Zendesk integrations and automations made customer service faster and easier for staff. Grill’d now has better reporting, visibility, and is ready to expand internationally.

Hospitality

CASE STUDY Utila Dive Center

Zendesk Suite Team helped Utila Dive Center boost sales and improve customer service. The team used Zendesk messaging to connect WhatsApp, Instagram, Facebook, and email in one place. They automated ...social channels with macros and improved response speed. Utila Dive Center saw a 25% increase in core product sales and a 75% increase in close rate. The platform made it easier to manage leads and reply to customers fast.

Financial Services

CASE STUDY LendingClub

Zendesk Support and Guide helped LendingClub improve customer service after switching from Salesforce. The team now handles 50,000 tickets each month with 600 agents. Email efficiency increased by 27...5%. Agents can now process 220 emails a day, up from 80. The Zendesk AI agent resolves 12% of tickets. The system is easy to use and quick to configure, saving time and costs.

Consumer Goods

CASE STUDY BoxyCharm

Zendesk helped BoxyCharm improve customer service with social messaging, automation, and integrations. The team saw a 10-point rise in CSAT and a 66% drop in first response time. Over 60% of email vo...lume was deflected by automated responses. BoxyCharm used Zendesk to create an omnichannel view and resolve 100% of private social media tickets. Integrations with Jira, Fivetran, and TrustPilot streamlined operations and brand management.

Financial Services

CASE STUDY Coda Payments

Zendesk helped Coda Payments handle global customer queries with local expertise. The company switched from three tools to Zendesk, making support easier for both customers and agents. Zendesk automa...ted ticket routing and streamlined workflows, reducing manual work and the need for more staff. Coda Payments improved full resolution time by 60% and achieved a 90% CSAT. The self-service ratio increased to 7:1, and the customer service eNPS score reached 85.

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Zendesk Sell Review: Overview: Key Features: Pros And Cons: And Similar Products

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Frequently Asked Questions(FAQ)

for Zendesk Sell

What is Zendesk Sell?

Zendesk Sell is a sales CRM software designed for the sales and marketing professionals to help them enhance productivity, processes, and pipeline visibility.

Some of the primary features offered by the tool include Email tracking & notifications, activity reporting, mobile CRM and email automation. To help connect with the customers, the tool provides Click to call, Log and record every call, Scripts and notes, send a text and call analytics. Also to facilitate sales, the tool offers creation of targeted prospect lists, contact searching and verification, and intelligent lead recommendations.

The software offers integrations and APIs to facilitate creation of right connection and get a wholistic view.

What is Zendesk Sell used for?

Zendesk Sell is a CRM Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Communication Management, Engagement Management and Contact List Management .

What are the top features of Zendesk Sell?

Recording, Dashboard and Personalization are some of the top features of Zendesk Sell.

Who uses Zendesk Sell?

Zendesk Sell is used by Consumer Services, Consumer Goods and Marketing And Advertising among other industries.

What are Zendesk Sell alternatives?

Less Annoying CRM, Novocall, Teamgate CRM and ClickUp are popular alternatives for Zendesk Sell.

Where is Zendesk Sell located?

Zendesk Sell is headquartered at 1019 Market St, San Francisco, CA 94103.
lightning

Peers used Zendesk Sell for communication management and engagement management

Zendesk Sell Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.48/5 ★

Read Reviews (4)
Analytics

4.64/5 ★

Read Reviews (69)
Custom Reports

3.75/5 ★

Read Reviews (377)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.48/5 ★

Read Reviews (4)
Analytics

4.64/5 ★

Read Reviews (69)
Custom Reports

3.75/5 ★

Read Reviews (377)

Software Failure Risk Guidance

?

for Zendesk Sell

Overall Risk Meter

Low Medium High

Top Failure Risks for Zendesk Sell

Zendesk News

Product

Zendesk AI + GPT-5: Setting the pace for the next generation of support - CXOToday.com

Zendesk has integrated GPT-5 into its Resolution Platform to enhance AI capabilities, improving customer support through fewer escalations, better intent clarification, and increased agent productivity. GPT-5's integration has led to a 20% reduction in fallback escalations and a 5-point lift in agent suggestion accuracy, supporting multilingual and complex workflows. The model is part of a modular AI architecture, ensuring reliable and efficient service automation.

M&A

Zendesk acquires Hyperarc to boost AI-powered analytics | Mi3

Zendesk has completed the acquisition of HyperArc, an AI-native analytics platform known for its HyperGraph engine. This acquisition aims to enhance Zendesk's analytics capabilities by integrating HyperArc's technology into its Explore platform, introducing GenAI-powered insights. The move is expected to improve reporting and analytics, setting a new industry standard for usability and insight depth.

Product

Zendesk Accelerates AI Innovation with New Capabilities Advancing the Resolution Platform Vision

Zendesk has introduced new capabilities to its Resolution Platform, enhancing AI and automation features. Key updates include AI Agents for Email, Action Builder for no-code automation, and Generative Search. These innovations aim to improve customer and employee experiences by offering scalable, omnichannel solutions. Zendesk's focus on AI-driven tools supports businesses in delivering efficient and high-quality service.

M&A

Zendesk's HyperArc Acquisition: A Bold Play for Dominance in AI-Driven Customer Intelligence

Zendesk has acquired HyperArc, an AI-native analytics startup, to enhance its customer intelligence capabilities. This strategic move integrates HyperArc's real-time GenAI insights and self-service analytics into Zendesk's Explore platform, aiming to redefine customer service analytics. The acquisition positions Zendesk to capture a significant share of the AI-driven customer analytics market, projected to reach $30 billion by 2026.

Zendesk Profile

Company Name

Zendesk

Company Website

https://www.zendesk.com/

Year Founded

2007

HQ Location

1019 Market St, San Francisco, CA 94103

Employees

1001-5000

Social

Financials

IPO