Zendesk Sell Overview

Zendesk Sell is a sales CRM software that boosts productivity and pipeline visibility for sales teams. Friction is eliminated, enabling more sales.

Use Cases

Customers recommend Communication Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Zendesk Sell.

Other use cases:

  • Lead Tracking
  • Call Recording
  • Sales Document Management
  • Lead Qualification
  • Forecasting
  • Lead Management
  • Helpdesk Management
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Zendesk Sell.

Other priorities:

  • Acquire Customers
  • Improve Internal Communications
  • Improve Efficiency
  • Launch New Products
  • Scale Best Practices
  • Improve Navigation
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Zendesk Sell Use-Cases and Business Priorities: Customer Satisfaction Data

Zendesk Sell works with different mediums / channels such as E-Mail. Phone Calls. and Mobile.

Zendesk Sell's features include Recording, Dashboard, Personalization, etc. and Zendesk Sell support capabilities include Email Support, Phone Support, Chat Support, etc. also Zendesk Sell analytics capabilities include Analytics, and Custom Reports.

Reviews

"Zendesk Sell has improved our sales productivity. We have redistributed sales force efforts to more promising projects and the accuracy of the monthly revenue forecast increased from 30% to 10% deviation." - Nataliya Agafonova

Zendesk Sell, Freshsales, Salesmate Sales CRM, Teamgate CRM, Close CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zendesk Sell

Top Industries

  • Consumer Services
  • Consumer Goods
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Zendesk Sell is popular in Consumer Services, Consumer Goods, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Zendesk Sell Use Cases

How can Zendesk Sell optimize your Communication Management Workflow?

What benefits does Zendesk Sell offer for Engagement Management?

What solutions does Zendesk Sell provide for Contact List Management?

How efficiently Does Zendesk Sell manage your Lead Tracking?

How can Zendesk Sell optimize your Call Recording Workflow?

63+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Zendesk Sell solved their CRM needs. Cuspera uses 3046 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Zendesk Sell testimonial

Nataliya Agafonova

Chief Operating Officer

Intermind

Zendesk Sell has improved our sales productivity. We have redistributed sales force efforts to more promising projects and the accuracy of the monthly revenue forecast increased from 30% to 10% deviation. Testimonial By Nataliya Agafonova
Zendesk Sell testimonial

Nora Raisanen

R&D Platform Manager

Polaris

The Sell solution is so modern and simple, and it was intuitive for our account managers right out of the box. Testimonial By Nora Raisanen
Zendesk Sell testimonial

Jim Dugan

Chief Revenue Officer

Galls

Thanks to Zendesk Sell among other investments, we have unlocked new sales capacity. Our sales reps now have 80 percent of their time freed up for proactive selling, up from just 50 percent before. As sales leaders, that’s something we greatly appreciate and value. Testimonial By Jim Dugan
CUSTOMERS TESTIMONIALS
Zendesk Sell testimonial

Nataliya Agafonova

Chief Operating Officer

Intermind

Zendesk Sell has improved our sales productivity. We have redistributed sales force efforts to more promising projects and the accuracy of the monthly revenue forecast increased from 30% to 10% deviation. Testimonial By Nataliya Agafonova
Zendesk Sell testimonial

Nora Raisanen

R&D Platform Manager

Polaris

The Sell solution is so modern and simple, and it was intuitive for our account managers right out of the box. Testimonial By Nora Raisanen
Zendesk Sell testimonial

Jim Dugan

Chief Revenue Officer

Galls

Thanks to Zendesk Sell among other investments, we have unlocked new sales capacity. Our sales reps now have 80 percent of their time freed up for proactive selling, up from just 50 percent before. As sales leaders, that’s something we greatly appreciate and value. Testimonial By Jim Dugan

Case Studies

COMPANY INDUSTRY CASE STUDIES
Zendesk Sell case study
Consumer Goods
Consumer Goods
Case Study Polaris

Learn How Polaris, a rapidly scaling team supports 30% more accounts per agent using Zendesk

Read More
Zendesk Sell case study
Consumer Goods
Consumer Goods
Case Study Polaris

Learn How Polaris, a rapidly scaling team supports 30% more accounts per agent using Zendesk

Read More
Zendesk Sell case study
Consumer Services
Consumer Services
Case Study Galls

Learn How Galls + Zendesk Sell delivers higher sales capacity and increased speed to revenue

Read More

Video

Zendesk Sell Review: Overview: Key Features: Pros And Cons: And Similar Products

Video Thumbnail

Frequently Asked Questions(FAQ)

for Zendesk Sell

What is Zendesk Sell?

Zendesk Sell is a sales CRM software designed for the sales and marketing professionals to help them enhance productivity, processes, and pipeline visibility.

Some of the primary features offered by the tool include Email tracking & notifications, activity reporting, mobile CRM and email automation. To help connect with the customers, the tool provides Click to call, Log and record every call, Scripts and notes, send a text and call analytics. Also to facilitate sales, the tool offers creation of targeted prospect lists, contact searching and verification, and intelligent lead recommendations.

The software offers integrations and APIs to facilitate creation of right connection and get a wholistic view.

What is Zendesk Sell used for?

Zendesk Sell is a CRM Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Communication Management, Engagement Management and Contact List Management .

What are the top features of Zendesk Sell?

Recording, Dashboard and Personalization are some of the top features of Zendesk Sell.

Who uses Zendesk Sell?

Zendesk Sell is used by Consumer Services, Consumer Goods and Marketing And Advertising among other industries.

What are Zendesk Sell alternatives?

Freshsales, Salesmate Sales CRM, Teamgate CRM and Close CRM are popular alternatives for Zendesk Sell.

Where is Zendesk Sell located?

Zendesk Sell is headquartered at 1019 Market St, San Francisco, CA 94103.
lightning

Peers used Zendesk Sell for communication management and engagement management

Zendesk Sell Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.48/5 ★

Read Reviews (4)
Analytics

4.64/5 ★

Read Reviews (69)
Custom Reports

3.75/5 ★

Read Reviews (377)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.48/5 ★

Read Reviews (4)
Analytics

4.64/5 ★

Read Reviews (69)
Custom Reports

3.75/5 ★

Read Reviews (377)

Software Failure Risk Guidance

?

for Zendesk Sell

Overall Risk Meter

Low Medium High

Top Failure Risks for Zendesk Sell

Zendesk News

Zendesk unveils AI-powered resolution platform to improve customer service - Techcircle

Zendesk has launched an AI-powered Resolution Platform to enhance customer service by integrating AI with human expertise, offering an outcome-based pricing model where customers pay only for resolved issues.

26/03/2025 - source

Zight Boosts Support Efficiency with Zendesk Integration and Adding Request Video Feature ...

Zight has enhanced its platform by integrating with Zendesk and adding a request video feature to improve support efficiency.

26/03/2025 - source

Zight Boosts Support Efficiency with Zendesk Integration and Adding Request Video Feature ...

Zight has enhanced its platform by integrating with Zendesk and adding a request video feature to improve support efficiency.

25/03/2025 - source

Zendesk Feeds

Zendesk to Acquire Local Measure, Expanding AI-Powered Voice - PR Newswire

Zendesk plans to acquire Local Measure to enhance its AI-powered voice capabilities.

23/02/2025 - source

Zendesk Strengthens APAC Leadership with Key Executive Hire - Martechcube

Zendesk has hired a new executive to strengthen its leadership in the Asia-Pacific region.

04/12/2024 - source

Zendesk WFM: Introducing customizable business hours in Forecast

Ask and you shall receive in the form of forecast flexibility! You can now show staffing forecasts based on operational hours right inside Zendesk WFM. When working to support customers we’re usually looking at two request scenarios – live channels such as chat and voice in which we are helping our customers in real-time, and […]

The post Zendesk WFM: Introducing customizable business hours in Forecast appeared first on Zendesk.

17/03/2024 - source

Zendesk Profile

Company Name

Zendesk

Company Website

https://www.zendesk.com/

Year Founded

2007

HQ Location

1019 Market St, San Francisco, CA 94103

Employees

1001-5000

Social

Financials

IPO