Zendesk Sell: Product updates, Customer stories, and Insights | 2026 Cuspera

Name: Zendesk Sell
Brand: Zendesk Sell
Rating: 4.33 (3046 reviews)

4.33 5

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(3046)

Product and Vendor News

Zendesk names Craig Flower COO to accelerate AI first transformation - adobo Magazine 05/02/2026
Zendesk spam wave returns, floods users with "Activate account" emails 04/02/2026
Hackers Abuse Convenience Feature of Zendesk Support Systems for Strange Spam Campaign 25/01/2026
SequenceShift Announces Zendesk for Contact Center Integration to Simplify PCI-Compliant ... 18/01/2026

Customer stories

Product Business Settings

Zendesk Sell is popular in Consumer Services, Consumer Goods, and Marketing And Advertising industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Other Demand Generation

Marketing Automation

Email Marketing

Conversion Rate Optimization

Zendesk Sell Product Overview

Zendesk Sell is a sales CRM software that boosts productivity and pipeline visibility for sales teams. Friction is eliminated, enabling more sales.

How satisfied the customers are with Zendesk Sell use-cases

Reviews

"Zendesk Sell has improved our sales productivity. We have redistributed sales force efforts to more promising projects and the accuracy of the monthly revenue forecast increased from 30% to 10% deviation." - Nataliya Agafonova

"The Sell solution is so modern and simple, and it was intuitive for our account managers right out of the box." - Nora Raisanen

Zendesk Sell Customer Insights, Testimonials and Case Studies

What makes Zendesk Sell ideal for Communication Management?

Zendesk Sell enables sales teams to manage communications with clients and prospects. The software allows users to make calls, send emails, and schedule appointments. It tracks communication activity and provides metrics for sales team performance. However, Zendesk Sell occasionally experiences technical issues such as email delivery problems, page refresh errors, and call failures.

"...Call tracking, can record calls and listen to from Base, mobile app...." Peer review by Raz S

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How does Zendesk Sell address your Engagement Management Challenges?

Zendesk Sell helps sales teams to track and engage with customers. It provides tools for scheduling tasks and reminders to keep track of leads. Zendesk Sell also allows for email tracking, which helps to improve follow-up communication. The application lacks features that can ensure follow-up protocol adherence across a team.

"...The biggest problem I'm solving is not forgetting to follow up with customers and prospects via tasks...." Peer review by Jordan P, Sales Representative

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What benefits does Zendesk Sell offer for Contact List Management?

Zendesk Sell helps users organize and manage contacts, track lead stages, and automate tasks. The software allows users to create and manage contacts, deals, and documents, and includes reminder features. Zendesk Sell has some limitations, such as a lack of a way to move contacts from the lead stage to a clean-up contact list.

"...Tracking of e-mails and calls to contact profiles at the highest level...." Peer review by Adolfo T, Assistant Project Manager

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What solutions does Zendesk Sell provide for Lead Tracking?

Zendesk Sell, formerly known as Base, is a tool that enables sales teams to manage sales and track leads. It allows sales professionals to organize leads and monitor their progress. Zendesk Sell's functionality is primarily focused on deal tracking.

"...Base made it easy for me to customize a CRM to exactly my needs, as well as bring all the functions of my business - from calls and emails to tracking deals and closings - into one place...." Peer review by Daniel W., Realtor, Real Estate

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How efficiently Does Zendesk Sell manage your Call Recording?

What is Zendesk Sell?

Zendesk Sell is a sales CRM software designed for the sales and marketing professionals to help them enhance productivity, processes, and pipeline visibility.

Some of the primary features offered by the tool include Email tracking & notifications, activity reporting, mobile CRM and email automation. To help connect with the customers, the tool provides Click to call, Log and record every call, Scripts and notes, send a text and call analytics. Also to facilitate sales, the tool offers creation of targeted prospect lists, contact searching and verification, and intelligent lead recommendations.

The software offers integrations and APIs to facilitate creation of right connection and get a wholistic view.

What is Zendesk Sell used for?

Zendesk Sell is a CRM Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Communication Management, Engagement Management and Contact List Management .

What are the top features of Zendesk Sell?

Recording, Dashboard and Personalization are some of the top features of Zendesk Sell.

Who uses Zendesk Sell?

Zendesk Sell is used by Consumer Services, Consumer Goods and Marketing And Advertising among other industries.

What are Zendesk Sell alternatives?

Less Annoying CRM, Novocall, Teamgate CRM and ClickUp are popular alternatives for Zendesk Sell.

Where is Zendesk Sell located?

Zendesk Sell is headquartered at 1019 Market St, San Francisco, CA 94103.

10 buyers and buying teams have used Cuspera to assess how well Zendesk Sell solved their CRM needs. Cuspera uses 3046 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS	TESTIMONIALS
Nataliya Agafonova Chief Operating Officer Intermind	Zendesk Sell has improved our sales productivity. We have redistributed sales force efforts to more promising projects and the accuracy of the monthly revenue forecast increased from 30% to 10% deviation. Testimonial By Nataliya Agafonova
Nora Raisanen R&D Platform Manager Polaris	The Sell solution is so modern and simple, and it was intuitive for our account managers right out of the box. Testimonial By Nora Raisanen
Jim Dugan Chief Revenue Officer Galls	Thanks to Zendesk Sell among other investments, we have unlocked new sales capacity. Our sales reps now have 80 percent of their time freed up for proactive selling, up from just 50 percent before. As sales leaders, that’s something we greatly appreciate and value. Testimonial By Jim Dugan

CUSTOMERS	TESTIMONIALS
Nataliya Agafonova Chief Operating Officer Intermind	Zendesk Sell has improved our sales productivity. We have redistributed sales force efforts to more promising projects and the accuracy of the monthly revenue forecast increased from 30% to 10% deviation. Testimonial By Nataliya Agafonova
Nora Raisanen R&D Platform Manager Polaris	The Sell solution is so modern and simple, and it was intuitive for our account managers right out of the box. Testimonial By Nora Raisanen
Jim Dugan Chief Revenue Officer Galls	Thanks to Zendesk Sell among other investments, we have unlocked new sales capacity. Our sales reps now have 80 percent of their time freed up for proactive selling, up from just 50 percent before. As sales leaders, that’s something we greatly appreciate and value. Testimonial By Jim Dugan