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Platformax CRM vs Zendesk Sunshine: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Platformax CRM medium Failure Risk for Zendesk Sunshine medium
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Comparison Summary

This comparison report of Platformax CRM vs. Zendesk Sunshine is based on a specific set of business needs and context. The comparison uses 1049 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Platformax CRM and Zendesk Sunshine

Platformax CRM, Zendesk Sunshine, SalesNexus, Claritysoft CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Platformax CRM covers Engagement Management with E-Mail, Helpdesk Management with Website, Communication Management with E-Mail, Contact List Management, etc.

Zendesk Sunshine focuses on Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

"Platformax is helping us co-ordinate and keep track of our sales efforts in an efficient and organised manner. It takes a while to get into the habit but it is well worth it. " - Paromita Sanatani

"It's been amazing working with the documentation and the community, who are as excited as I am about building customised things for their agents. " - Cameron Dunn

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Platformax CRM

Focus area

Software Failure Risk

  • medium

logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

About

Inside sales CRM, generate more leads with prospecting and sales management

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Age

2014

2007

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

42

29

Total Goals
(we found evidences for)

3

6

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (29)

Read Reviews (12)

engaging and following up

Read Reviews (18)

Read Reviews (2)

helpdesk management

Read Reviews (25)

Read Reviews (2)

communication management

Read Reviews (20)

Read Reviews (1)

tracking & monitoring communications

Read Reviews (9)

Read Reviews (1)

sending & publishing communications

Read Reviews (4)

Read Reviews (0)

contact list management

Read Reviews (20)

Read Reviews (4)

contacts history

Read Reviews (3)

Read Reviews (2)

lead tracking

Read Reviews (17)

Read Reviews (0)

relationship management

Read Reviews (14)

Read Reviews (2)

pipeline management

Read Reviews (12)

Read Reviews (1)

generation of new leads

Read Reviews (11)

Read Reviews (0)

training & onboarding

Read Reviews (7)

Read Reviews (2)

workflow management

Read Reviews (5)

Read Reviews (6)

sales review & feedback

Read Reviews (4)

Read Reviews (0)

campaign management

Read Reviews (3)

Read Reviews (1)

campaign monitoring

Read Reviews (3)

Read Reviews (0)

sales call management

Read Reviews (3)

Read Reviews (0)

opportunity management

Read Reviews (2)

Read Reviews (0)

performance management

Read Reviews (2)

Read Reviews (0)

follower management

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (2)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (2)

discount management

Read Reviews (2)

Read Reviews (0)

promotion management

Read Reviews (2)

Read Reviews (0)

social media management

Read Reviews (1)

Read Reviews (3)

social media analytics

Read Reviews (1)

Read Reviews (3)

contract management

Read Reviews (0)

Read Reviews (2)

sales document management

Read Reviews (0)

Read Reviews (3)

contract management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more

  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

{{{rsh_C_1}}}

low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting