Zendesk Sunshine Overview
Zendesk-Sunshine enables personalized customer experiences by capturing every interaction. Modern customer applications can be built using the Zendesk Sunshine platform.
Use Cases
Customers recommend Engagement Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Zendesk Sunshine.
Business Priorities
Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using Zendesk Sunshine.
Zendesk Sunshine Use-Cases and Business Priorities: Customer Satisfaction Data
Zendesk Sunshine works with different mediums / channels such as Review Sites, Amazon, and Phone Calls,
Zendesk Sunshine's features include Ticketing, and Personalization.
Reviews
"Zendesk is a platform that's really enabling us to focus on our customers." - Daniel Santrella
Zendesk Sunshine, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zendesk Sunshine
Top Industries
- Information Technology and Services
- Financial Services
- Automotive
Popular in
- Enterprise
- Mid Market
- Small Business
Zendesk Sunshine is popular in Information Technology And Services, Financial Services, and Automotive and is widely used by Enterprise, Mid Market, and Small Business.
Comprehensive Insights on Zendesk Sunshine Use Cases
What Are the key features of Zendesk Sunshine for Engagement Management?
What benefits does Zendesk Sunshine offer for Workflow Management?
What makes Zendesk Sunshine ideal for Collaboration?
How can Zendesk Sunshine optimize your Contact List Management Workflow?
15+ more Business Use Cases
185 buyers and buying teams have used Cuspera to assess how well Zendesk Sunshine solved their CRM needs. Cuspera uses 320 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Zendesk is a platform that's really enabling us to focus on our customers. Testimonial By Daniel Santrella |
|
It's been amazing working with the documentation and the community, who are as excited as I am about building customised things for their agents. Testimonial By Cameron Dunn |
|
One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in a much better customer experience. Testimonial By John Wie |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Daniel Santrella Director of Customer Engagement Reverb |
Zendesk is a platform that's really enabling us to focus on our customers. Testimonial By Daniel Santrella |
|
Cameron Dunn Head of Community Operations vimeo |
It's been amazing working with the documentation and the community, who are as excited as I am about building customised things for their agents. Testimonial By Cameron Dunn |
|
John Wie Director of CX logitech |
One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in a much better customer experience. Testimonial By John Wie |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
Information Technology and Services
|
Information Technology and Services |
Case Study vimeoRead More |
|
Consumer Electronics
|
Consumer Electronics |
Case Study logitechRead More |
|
Consumer Electronics
|
Consumer Electronics |
Case Study logitechRead More |
Video
How to: Benefits of optimizing your Zendesk in 2024 | Customer success resources
Peers used Zendesk Sunshine for engagement management and workflow management
Zendesk Sunshine Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (6) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (6) |
Zendesk Sunshine Integrations
Zendesk Sunshine integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zendesk Sunshine
Software Failure Risk Guidance
?for Zendesk Sunshine
Overall Risk Meter
Top Failure Risks for Zendesk Sunshine
Zendesk News
Zendesk Launches Flexible Pricing for Customized AI Journeys
Zendesk introduces flexible pricing for tailored AI journeys, enhancing customization options for users.
Zendesk unveils AI - powered tools to enhance customer service
Zendesk introduces AI-powered tools in partnership with Poly.ai to enhance customer service, improving efficiency and personalisation across digital channels.
Zendesk introduces outcome-based pricing for AI solutions - IT Brief Asia
Zendesk introduces outcome-based pricing, aligning AI costs with delivered value, becoming the first in the CX industry to adopt this model.
Zendesk Feeds
Zendesk WFM: Introducing customizable business hours in Forecast
Ask and you shall receive in the form of forecast flexibility! You can now show staffing forecasts based on operational hours right inside Zendesk WFM. When working to support customers we’re usually looking at two request scenarios – live channels such as chat and voice in which we are helping our customers in real-time, and […]
The post Zendesk WFM: Introducing customizable business hours in Forecast appeared first on Zendesk.
Shaping the future of service operations with Zendesk’s workforce engagement management solutions
Delivering superior service experiences requires organizations to improve their internal service operations first. With the latest advancements in artificial intelligence, these organizations have the opportunity to make their service processes more efficient, which allows service agents to deliver both speedy and quality service interactions with their customers. This white paper will shed light on how […]
The post Shaping the future of service operations with Zendesk’s workforce engagement management solutions appeared first on Zendesk.
Monthly view and 1-minute increments in schedule in Zendesk WFM
It’s simple: when you need them, you really need them. That’s why we are excited about these new options that will make your life scheduling more adaptable. You can now change your scheduled working time down to the minute and see schedules by the month. Now that’s what we’re talking about. What’s in it for […]
The post Monthly view and 1-minute increments in schedule in Zendesk WFM appeared first on Zendesk.
Zendesk Profile
HQ Location
1019 Market St, San Francisco, CA 94103
Employees
1001-5000
Social
Financials
IPO
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