Comparison Summary
This comparison report of Qualtrics Customer Experience vs. Google Forms is based on a specific set of business needs and context. The comparison uses 34989 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Qualtrics Customer Experience and Google Forms
Qualtrics Customer Experience, Google Forms, Qualtrics CoreXM, Thematic, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Qualtrics Customer Experience covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Loyalty Management, etc.
Google Forms focuses on Collecting Feedback, Collaboration, Content Management, Sales Document Management, etc.
"Powered by the speed and accuracy of the Qualtrics CustomerXM platform, Vietnam Airlines is able to capture customer insights, which serve as very important input for creating breakthrough customer experiences - characterized by Vietnam’s rich cultu...re and identity - helping cement our position as one of the leading carriers in the region. " - NGO HONG MINH
"Using Google Forms to collect content from our customers saved me hours of work. I simply set up a questionnaire, sent it to our customers, and saw the responses show up in real-time in a single spreadsheet. " - Justin Hiltz
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Qualtrics Customer Experience
Focus area
Qualtrics Customer Experience is better than Google Forms for
Software Failure Risk
Google Forms
Focus area
Google Forms is better than Qualtrics Customer Experience for
Software Failure Risk
About
Customer Experience Management to understand the customers’ experiences and take the right actions
Online Surveys to collect and organize information
Age
2002
Financials
SERIES C
SERIES A
Business Need
Total Processes
(we found evidences for)
57
95
Total Goals
(we found evidences for)
13
15
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Grow market share
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Improve ROI
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Increase sales & revenue
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Increase customer life time value
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Improve brand engagement
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Build brand awareness
-
Improve digital and social presence
-
Scale best practices
-
Launch new products
-
Enter new markets internationally or locally
-
Establish thought leadership
- See 10 more
-
Acquire customers
-
Enhance customer relationships
-
Improve internal communications
-
Launch new products
-
Increase sales & revenue
-
Improve efficiency
-
Improve digital and social presence
-
Establish thought leadership
-
Scale best practices
-
Enter new markets internationally or locally
-
Grow market share
-
Build brand awareness
-
Improve stakeholder relations
-
Improve ROI
-
Improve brand engagement
- See 12 more
Top Channels
Channels Used
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e-mail
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social media
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website
-
offline
-
point of sale
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phone calls
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trade shows
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chat
-
video
-
user generated content
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blogs
-
mobile
-
promotions
-
Slack
-
events
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on premises
-
newsletter
-
causes and charity
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Facebook
-
games
-
text SMS
-
mobile app
-
Skype
-
Twitter
-
mass media
-
Whatsapp
-
radio
-
coupons
-
display advertisement
-
out of home
-
brochure
-
Facebook page
-
movies
-
LinkedIn
-
Instagram
- See 32 more
-
e-mail
-
social media
-
website
-
offline
-
point of sale
-
phone calls
-
trade shows
-
chat
-
video
-
user generated content
-
blogs
-
mobile
-
promotions
-
Slack
-
events
-
on premises
-
newsletter
-
causes and charity
-
Facebook
-
games
-
text SMS
-
mobile app
-
Skype
-
Twitter
-
mass media
-
Whatsapp
-
radio
-
coupons
-
display advertisement
-
out of home
-
brochure
-
Facebook page
-
movies
-
LinkedIn
-
Instagram
- See 32 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
