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Compare Qualtrics Customer Experience vs Enghouse Insights

Failure Risk Guidance Security Report ?

Failure Risk for Qualtrics Customer Experience medium Failure Risk for Enghouse Insights medium
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Comparison Summary

For Qualtrics Customer Experience vs Enghouse Insights comparison, Our AI algorithm looked at 3700 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Qualtrics Customer Experience and Enghouse Insights to solve their respective business needs.

Pros and cons of Qualtrics Customer Experience and Enghouse Insights

Qualtrics Customer Experience is more suited to businesses that require Collecting Feedback and Engaging Conversational Surveys where as Enghouse Insights is focused towards Market Research and Helpdesk Management with Phone Calls .

logo Qualtrics Customer Experience

Focus area

Qualtrics Customer Experience is better than Enghouse Insights for

Software Failure Risk

  • medium

logo Enghouse Insights

Focus area

Software Failure Risk

  • medium

About

Customer Experience Management to understand the customers’ experiences and take the right actions

Technology for data-driven decision making

Age

2002

Financials

SERIES C

PRIVATE

Business Need

Total Processes
(we found evidences for)

57

18

Total Goals
(we found evidences for)

13

1

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (164)

Read Reviews (5)

measuring net promoter score

Read Reviews (46)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (26)

Read Reviews (0)

engagement management

Read Reviews (83)

Read Reviews (2)

engaging and following up

Read Reviews (72)

Read Reviews (2)

helpdesk management

Read Reviews (59)

Read Reviews (8)

market research

Read Reviews (45)

Read Reviews (26)

social media management

Read Reviews (44)

Read Reviews (0)

social media analytics

Read Reviews (41)

Read Reviews (0)

loyalty management

Read Reviews (43)

Read Reviews (0)

customise loyalty program

Read Reviews (41)

Read Reviews (0)

training & onboarding

Read Reviews (24)

Read Reviews (2)

products & pricelist management

Read Reviews (19)

Read Reviews (1)

campaign management

Read Reviews (14)

Read Reviews (0)

campaign analytics

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (13)

Read Reviews (1)

sending & publishing communications

Read Reviews (8)

Read Reviews (1)

lifetime value management

Read Reviews (12)

Read Reviews (0)

sales review & feedback

Read Reviews (6)

Read Reviews (0)

contact list management

Read Reviews (6)

Read Reviews (0)

rating and review management

Read Reviews (6)

Read Reviews (0)

sales document management

Read Reviews (6)

Read Reviews (1)

contract management

Read Reviews (5)

Read Reviews (0)

customer case management

Read Reviews (4)

Read Reviews (0)

competitive intelligence

Read Reviews (3)

Read Reviews (0)

workflow management

Read Reviews (3)

Read Reviews (1)

content management

Read Reviews (3)

Read Reviews (0)

content curation

Read Reviews (3)

Read Reviews (0)

reputation management

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Grow market share

  • Improve ROI

  • Increase sales & revenue

  • Increase customer life time value

  • Improve brand engagement

  • Build brand awareness

  • Improve digital and social presence

  • Scale best practices

  • Launch new products

  • Enter new markets internationally or locally

  • Establish thought leadership

  • See 10 more

  • Grow market share

Top Channels

Channels Used

  • phone calls

  • website

  • social media

  • Facebook

  • mobile

  • See 2 more

  • phone calls

  • website

  • social media

  • Facebook

  • mobile

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting