Enghouse Insights: Product updates, Customer stories, and Insights | 2026 Cuspera

Enghouse IVR helped a national pharmacy chain improve customer experience for over 170,000 monthly customers. The chain used an automated phone survey to collect feedback after prescription order cal...ls. IVR data, combined with CRM insights and Qualtrics, gave a full view of customer satisfaction. This let the pharmacy make better decisions and improve service. The focus was on repeat business and strong branding.
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The Multi-Mode Platform and call center automation helped a marketing research organization improve interviewer productivity. They conduct public opinion and survey interviews, with a focus on politi...cal polling. The platform enabled them to deliver accurate insights and tailored capabilities. Tight timelines were met with the help of the console and dialer. The solution supported precise and representative results for their clients.
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Enghouse Insights helped an international retail giant survey over 85,000 customers daily in the US and Canada. The Professional Services team worked with IT, procurement, security, marketing, and bu...siness intelligence to design a system for customer feedback. They provided project and change management, plus custom solutions. The retailer improved customer experience and stayed ahead in customer insights.
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A marketing research organization wanted to get accurate public opinion insights fast. They used Enghouse Insights' Multi-Mode Platform and call center automation tools. These tools helped them run p...recise and representative surveys. The platform made their work easier and improved interviewer productivity. They rely on these solutions to meet tight deadlines and deliver high-quality results.
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A global retailer wanted to improve customer experiences. They surveyed over 85,000 customers daily in the US and Canada to get feedback. The Enghouse Insights Professional Services team worked with ...many departments to design a better system. They helped manage the project and changes as business needs grew. The team provided custom solutions to keep the retailer focused on customer experience.
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A national pharmacy chain wanted to improve service for over 170,000 customers each month. They started an automated phone survey program using IVR to collect feedback from customers after they conta...cted the Customer Care Center. The IVR asked about the service agent and the overall experience. The feedback was analyzed with the Qualtrics Insight Platform and combined with CRM data. This helped the pharmacy chain see the full customer experience and make better decisions to improve service.
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