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Qualtrics Customer Experience vs Spark Chart: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Qualtrics Customer Experience medium Failure Risk for Spark Chart low
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Comparison Summary

This comparison report of Qualtrics Customer Experience vs. Spark Chart is based on a specific set of business needs and context. The comparison uses 4322 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Qualtrics Customer Experience and Spark Chart

Qualtrics Customer Experience, Spark Chart, Qualtrics CoreXM, Thematic, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Qualtrics Customer Experience covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Loyalty Management, etc.

Spark Chart focuses on Collecting Feedback with Promotions, Social Media Management with Social Media, Training & Onboarding, Market Research with Promotions, etc.

"Powered by the speed and accuracy of the Qualtrics CustomerXM platform, Vietnam Airlines is able to capture customer insights, which serve as very important input for creating breakthrough customer experiences - characterized by Vietnam’s rich cultu...re and identity - helping cement our position as one of the leading carriers in the region. " - NGO HONG MINH

"The software is super powerful, and the support is extremely responsive. The reporting capability in Spark Chart is absolutely incredible. The power and ability to customise the reports I have never seen in any other survey software. There is a lear...ning curve, but it’s to be expected. To do amazingly complex and clever surveys, you need to invest the time to learn how to drive it. " - Gabe A

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Qualtrics Customer Experience

Focus area

Qualtrics Customer Experience is better than Spark Chart for

Software Failure Risk

  • medium

logo Spark Chart

Focus area

Software Failure Risk

  • low

About

Customer Experience Management to understand the customers’ experiences and take the right actions

Survey Software to uncover hidden knowledge & ideas

Age

2002

Financials

SERIES C

Business Need

Total Processes
(we found evidences for)

57

29

Total Goals
(we found evidences for)

13

5

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (164)

Read Reviews (42)

measuring net promoter score

Read Reviews (46)

Read Reviews (11)

measuring customer satisfaction

Read Reviews (26)

Read Reviews (2)

engagement management

Read Reviews (83)

Read Reviews (9)

engaging and following up

Read Reviews (72)

Read Reviews (8)

helpdesk management

Read Reviews (59)

Read Reviews (6)

market research

Read Reviews (45)

Read Reviews (8)

social media management

Read Reviews (44)

Read Reviews (21)

social media analytics

Read Reviews (41)

Read Reviews (12)

engaging on social media

Read Reviews (1)

Read Reviews (4)

scheduling post to social media

Read Reviews (1)

Read Reviews (3)

loyalty management

Read Reviews (43)

Read Reviews (0)

customise loyalty program

Read Reviews (41)

Read Reviews (0)

training & onboarding

Read Reviews (24)

Read Reviews (15)

products & pricelist management

Read Reviews (19)

Read Reviews (0)

campaign management

Read Reviews (14)

Read Reviews (1)

campaign analytics

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (13)

Read Reviews (8)

sending & publishing communications

Read Reviews (8)

Read Reviews (7)

lifetime value management

Read Reviews (12)

Read Reviews (0)

sales review & feedback

Read Reviews (6)

Read Reviews (0)

contact list management

Read Reviews (6)

Read Reviews (0)

rating and review management

Read Reviews (6)

Read Reviews (1)

sales document management

Read Reviews (6)

Read Reviews (0)

contract management

Read Reviews (5)

Read Reviews (0)

customer case management

Read Reviews (4)

Read Reviews (0)

competitive intelligence

Read Reviews (3)

Read Reviews (0)

workflow management

Read Reviews (3)

Read Reviews (5)

content management

Read Reviews (3)

Read Reviews (3)

content curation

Read Reviews (3)

Read Reviews (0)

reputation management

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Grow market share

  • Improve ROI

  • Increase sales & revenue

  • Increase customer life time value

  • Improve brand engagement

  • Build brand awareness

  • Improve digital and social presence

  • Scale best practices

  • Launch new products

  • Enter new markets internationally or locally

  • Establish thought leadership

  • See 10 more

  • Enhance customer relationships

  • Acquire customers

  • Build brand awareness

  • Improve efficiency

  • Improve internal communications

  • See 2 more

Top Channels

Channels Used

  • promotions

  • social media

  • e-mail

  • website

  • text SMS

  • phone calls

  • Facebook

  • See 4 more

  • promotions

  • social media

  • e-mail

  • website

  • text SMS

  • phone calls

  • Facebook

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting