Comparison Summary
This comparison report of Qualtrics Customer Experience vs. YesInsights is based on a specific set of business needs and context. The comparison uses 3682 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Qualtrics Customer Experience and YesInsights
Qualtrics Customer Experience, YesInsights, Qualtrics CoreXM, Thematic, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Qualtrics Customer Experience covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Loyalty Management, etc.
YesInsights focuses on Collecting Feedback with E-Mail, Social Media Management with E-Mail, Communication Management with E-Mail, Engaging Conversational Surveys, etc.
"Powered by the speed and accuracy of the Qualtrics CustomerXM platform, Vietnam Airlines is able to capture customer insights, which serve as very important input for creating breakthrough customer experiences - characterized by Vietnam’s rich cultu...re and identity - helping cement our position as one of the leading carriers in the region. " - NGO HONG MINH
"Our customers gave us 4x more feedback when we switched to YesInsights surveys! " - Ada Yim
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Qualtrics Customer Experience
Focus area
Qualtrics Customer Experience is better than YesInsights for
Software Failure Risk
About
Customer Experience Management to understand the customers’ experiences and take the right actions
Customer feedback tool to get actionable feedback to improve the business and experience
Age
2002
Financials
SERIES C
NA
Business Need
Total Processes
(we found evidences for)
57
12
Total Goals
(we found evidences for)
13
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Grow market share
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Improve ROI
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Increase sales & revenue
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Increase customer life time value
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Improve brand engagement
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Build brand awareness
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Improve digital and social presence
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Scale best practices
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Launch new products
-
Enter new markets internationally or locally
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Establish thought leadership
- See 10 more
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Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
Top Channels
Channels Used
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e-mail
-
user generated content
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blogs
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social media
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website
- See 2 more
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e-mail
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user generated content
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blogs
-
social media
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website
- See 2 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
