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ReviewTrackers vs GoodFirms: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of ReviewTrackers vs. GoodFirms is based on a specific set of business needs and context. The comparison uses 2674 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing ReviewTrackers and GoodFirms

ReviewTrackers, GoodFirms, Broadly, Press Ganey, etc., belong to a category of solutions that help Reviews and Reputation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

ReviewTrackers covers Rating And Review Management, Customer Feedback Management, Reputation Management with User Generated Content, Social Media Management with Social Media, etc.

GoodFirms focuses on Training & Onboarding with Video, Engagement Management, Advertisement with Social Media, Media Planning, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo ReviewTrackers

Focus area

ReviewTrackers is better than GoodFirms for

Software Failure Risk

  • medium

logo GoodFirms

Focus area

GoodFirms is better than ReviewTrackers for

Software Failure Risk

  • medium

About

ReviewTrackers | Measure the Customer Experience

B2B Reviews & Rating Platform you can trust

Age

2012

Financials

SERIES B

PRIVATE

Business Need

Total Processes
(we found evidences for)

52

58

Total Goals
(we found evidences for)

8

16

Top Processes

Evidences indicate better relative satisfaction


rating and review management


customer feedback management

measuring customer satisfaction

measuring net promoter score


reputation management


social media management

social media analytics

engaging on social media

monitoring social media

scheduling post to social media


communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up


sales review & feedback


workflow management


generation of new leads


loyalty management

customise loyalty program


helpdesk management


contact list management



competitive intelligence




sales document management

contract management


campaign management


social media marketing


lifetime value management



products & pricelist management



follower management


content management



training & onboarding




discount management





knowledge management


motivation management


business development


Top Goals

Goals Achieved

  • Acquire customers

  • Improve digital and social presence

  • Enhance customer relationships

  • Grow market share

  • Increase sales & revenue

  • Improve ROI

  • Enter new markets internationally or locally

  • Scale best practices

  • See 5 more
  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Build brand awareness

  • Grow market share

  • Improve ROI

  • Launch new products

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Increase sales & revenue

  • Establish thought leadership

  • Improve internal communications

  • Improve stakeholder relations

  • Manage risk

  • Improve efficiency

  • See 13 more

Top Channels

Channels Used

  • social media

  • e-mail

  • video

  • website

  • promotions

  • chat

  • phone calls

  • user generated content

  • blogs

  • Whatsapp

  • Facebook

  • mass media

  • LinkedIn

  • mobile

  • out of home

  • television

  • brochure

  • offline

  • point of sale

  • Instagram

  • display advertisement

  • coupons

  • radio

  • mobile app

  • billboards

  • omnichannel

  • causes and charity

  • print media

  • magazine

  • See 26 more
  • social media

  • e-mail

  • video

  • website

  • promotions

  • chat

  • phone calls

  • user generated content

  • blogs

  • Whatsapp

  • Facebook

  • mass media

  • LinkedIn

  • mobile

  • out of home

  • television

  • brochure

  • offline

  • point of sale

  • Instagram

  • display advertisement

  • coupons

  • radio

  • mobile app

  • billboards

  • omnichannel

  • causes and charity

  • print media

  • magazine

  • See 26 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

No Data

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting