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RingCentral Contact Center vs Highfive: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for RingCentral Contact Center low Failure Risk for Highfive low
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Comparison Summary

This comparison report of RingCentral Contact Center vs. Highfive is based on a specific set of business needs and context. The comparison uses 5299 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing RingCentral Contact Center and Highfive

RingCentral Contact Center, ReadyMode (Formerly XenCALL), CircleLoop, etc., belong to a category of solutions that help Auto Dialer, whereas Highfive, Jitsi, Whereby, etc., belong to a category of solutions that help Webinar and Conferencing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

RingCentral Contact Center covers Sales Call Management with Phone Calls, Collaboration with Video, Helpdesk Management with Phone Calls, Conference Call Management with Offline, etc.

Highfive focuses on Collaboration with Video, Conference Call Management with Offline, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, etc.

"RingCentral gives us the mobility and flexibility we need to keep our employees connected and productive from anywhere. And for our national retail operations, RingCentral makes it easy to open new stores, manage the phone capabilities at those stor...es, and even gain business intelligence into customer patterns and trends. That’s a lot to ask from a phone system, but RingCentral delivers all of it. " - Rodney Dybedahl

"With Highfive, we were able to virtually eliminate user error. Our executive team was so passionate about it that they started to decline any meeting invite that didn’t have a Highfive link. " - HANNAH O’BRIEN

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo RingCentral Contact Center

Focus area

RingCentral Contact Center is better than Highfive for

Software Failure Risk

  • low

logo Highfive

Focus area

Software Failure Risk

  • low

About

Digital Customer Engagement Software for Greater Customer Experience

Conferencing tool to improve business communications and collaboration

Age

2003

Financials

IPO

SERIES C

Business Need

Total Processes
(we found evidences for)

46

40

Total Goals
(we found evidences for)

8

12

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (257)

Read Reviews (34)

call recording

Read Reviews (220)

Read Reviews (6)

call analytics

Read Reviews (13)

Read Reviews (3)

meeting management

Read Reviews (11)

Read Reviews (6)

collaboration

Read Reviews (174)

Read Reviews (674)

helpdesk management

Read Reviews (132)

Read Reviews (43)

conference call management

Read Reviews (125)

Read Reviews (164)

communication management

Read Reviews (90)

Read Reviews (4)

tracking & monitoring communications

Read Reviews (55)

Read Reviews (0)

sending & publishing communications

Read Reviews (31)

Read Reviews (0)

contact list management

Read Reviews (27)

Read Reviews (2)

workflow management

Read Reviews (25)

Read Reviews (9)

social media management

Read Reviews (20)

Read Reviews (0)

social media analytics

Read Reviews (20)

Read Reviews (0)

training & onboarding

Read Reviews (9)

Read Reviews (10)

sales document management

Read Reviews (8)

Read Reviews (5)

contract management

Read Reviews (6)

Read Reviews (1)

engagement management

Read Reviews (8)

Read Reviews (16)

engaging and following up

Read Reviews (6)

Read Reviews (15)

content management

Read Reviews (5)

Read Reviews (10)

content sharing

Read Reviews (5)

Read Reviews (9)

competitive intelligence

Read Reviews (5)

Read Reviews (4)

customer feedback management

Read Reviews (3)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (2)

lifetime value management

Read Reviews (1)

Read Reviews (4)

license management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve internal communications

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Manage risk

  • Increase sales & revenue

  • Improve stakeholder relations

  • Improve ROI

  • See 5 more

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve ROI

  • Improve efficiency

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Grow market share

  • Establish thought leadership

  • Scale best practices

  • Launch new products

  • See 9 more

Top Channels

Channels Used

  • offline

  • video

  • events

  • trade shows

  • phone calls

  • mass media

  • television

  • chat

  • on premises

  • Skype

  • mobile

  • e-mail

  • website

  • mobile app

  • promotions

  • omnichannel

  • channel partners

  • social media

  • Slack

  • user generated content

  • blogs

  • text SMS

  • point of sale

  • Twitter

  • See 21 more

  • offline

  • video

  • events

  • trade shows

  • phone calls

  • mass media

  • television

  • chat

  • on premises

  • Skype

  • mobile

  • e-mail

  • website

  • mobile app

  • promotions

  • omnichannel

  • channel partners

  • social media

  • Slack

  • user generated content

  • blogs

  • text SMS

  • point of sale

  • Twitter

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting