Comparison Summary
This comparison report of Salesforce Essentials vs. 20NINE is based on a specific set of business needs and context. The comparison uses 2833 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Essentials and 20NINE
Salesforce Essentials, 20NINE, Siebel CRM, Vtiger all-in-one CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Essentials covers Engagement Management, Helpdesk Management with Social Media, Sales Document Management with Social Media, Knowledge Management with Social Media, etc.
20NINE focuses on Sales Document Management, Forecasting, Collaboration with Promotions, Communication Management with E-Mail, etc.
"Salesforce as a technology platform has proven its adaptability. It’s been shown that we can build many services and solutions on it that offer extra value for our internal users, customers, and ultimate end users. It’s a central part of our vision ...for the future. " - Tuomas Pyyhtia
"Salesbox makes things easy. We chose to go digital with Salesbox and got all we could ask for. It has a great touch and feel, a modern feature set that utilize all the digital upsides of today. The many integrations to the third party tools we use w...as a big plus. " - IT Consultant company
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Essentials
Focus area
Salesforce Essentials is better than 20NINE for
Software Failure Risk
About
Build stronger customer relationships, with the CRM built for small business
Contextual software for small businesses aiming big
Age
1999
2014
Financials
IPO
SEED
Business Need
Total Processes
(we found evidences for)
82
28
Total Goals
(we found evidences for)
16
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve stakeholder relations
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Improve ROI
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Increase customer life time value
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Improve efficiency
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Improve brand engagement
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Build brand awareness
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Grow market share
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Increase average basket value
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Improve digital and social presence
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Improve internal communications
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Scale best practices
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Launch new products
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Establish thought leadership
- See 13 more
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Increase sales & revenue
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Enhance customer relationships
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Acquire customers
Top Channels
Channels Used
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e-mail
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phone calls
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social media
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LinkedIn
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promotions
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video
- See 3 more
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e-mail
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phone calls
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social media
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LinkedIn
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promotions
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video
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
