Overview: Salesforce Inbox and Ebsta as Sales Engagement Category solutions.

Salesforce Inbox excels in integrating email communications with analytics and custom reporting, serving mainly enterprise-level companies in tech sectors. It enhances customer relations and increases sales via comprehensive communication management. Ebsta stands out with its emphasis on communications and workflow management, popular in large enterprises, notably in IT and marketing industries. It supports customer acquisition and revenue growth, with hefty data management capabilities making it appealing for dynamic environments.

Salesforce Inbox: Salesforce-Inbox enables smarter selling by connecting reps with prospects across all channels. It leverages the #1 AI CRM for enhanced sales engagement.

Ebsta: Ebsta guides sales teams through effective processes, pipeline reviews, and forecast calls. Last quarter, 69% of reps missed quota.

Salesforce Inbox and Ebsta: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Salesforce Inbox focuses on advertisement and communication management, which supports engaging and following up with customers effectively. read more →

Ebsta leads in engagement and communication management, with robust support for follow-ups and workflow organization. read more →

Business Goals

Salesforce Inbox aids in acquiring customers and enhancing relationships, aligning with goals like increasing sales and improving ROI. read more →

Ebsta is strong in acquiring customers and boosting sales, while also concentrating on enhancing customer relationships. read more →

Core Features

Salesforce Inbox shines with integration, analytics, and custom reports, key features that support robust data handling. read more →

Ebsta is remarkable for its extensive data import and export capabilities, along with custom reports and analytics. read more →

Vendor Support

Salesforce Inbox provides 24/7 support, with options like chat, phone, and email to suit user needs. read more →

Ebsta offers constant availability through 24/7 support, emphasizing direct communication methods such as phone support. read more →

Segments and Industries

Salesforce Inbox predominantly serves enterprise and large enterprise customers, especially in sectors like computer software and IT. read more →

Ebsta is favored by large enterprises, particularly in information technology and marketing, reflecting its broad suitability. read more →

Operational Alignment

Salesforce Inbox integrates well into enterprise workflows, with tailored functions for managing complex business operations. read more →

Ebsta aligns with dynamic operations, ideal for industries with demanding communication and data management needs. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

24/7 Support

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Chat Support

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Phone Support

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Email Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Salesforce Inbox and Ebsta

How efficiently Does Salesforce Inbox and Ebsta manage your Engagement Management?

Salesforce Inbox and Ebsta both enable users to track email engagement and automate follow-up tasks. Salesforce Inbox focuses on providing insights and context for sales interactions, while Ebsta prioritizes personalized workflows and engagement scoring. Salesforce Inbox primarily uses email tracking for sales interactions, while Ebsta offers a broader set of engagement management tools for marketing, sales, and customer success teams. Ebsta's limitations include a need for improved reporting around cadence functionality.

"...I had even tested the tracking mechanism by accessing the email from a different device, and the feature notified my instantly that my initial email had been opened, and that I had clicked on and engaged with the content...." Peer review by Andy M., Internet

"...I would highly recommend Ebsta to anyone whose interaction with customers relies heavily on email...." Peer review by Carolyn H., Account Manager, Computer Software

What solutions does Salesforce Inbox and Ebsta provide for Communication Management?

Salesforce Inbox and Ebsta both track emails and integrate with Gmail to automate email logging in Salesforce. Salesforce Inbox offers features such as email scheduling and shortcuts, while Ebsta provides calendar synchronization and allows users to categorize email activity types. Salesforce Inbox has limitations in tracking email engagement beyond opening, while Ebsta may experience synchronization issues.