Salesforce Inbox: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Salesforce Inbox
Brand: Salesforce Inbox
Rating: 4.14 (893 reviews)

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(893)

Salesforce Inbox | Supercharge sales with productivity apps designed for reps

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Salesforce Inbox Overview

Salesforce-Inbox enables smarter selling by connecting reps with prospects across all channels. It leverages the #1 AI CRM for enhanced sales engagement.

Use Cases

Customers recommend Advertisement, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Salesforce Inbox.

Other use cases:

Meeting Management
Market Research
Creating Contact List
Products & Pricelist Management
Generation Of New Leads
Workflow Management
Collaboration

See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Salesforce Inbox.

Other priorities:

Increase Sales & Revenue
Scale Best Practices
Improve ROI
Improve Internal Communications
Grow Market Share
Improve Visibility
Improve Digital And Social Presence

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Salesforce Inbox Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Inbox works with different mediums / channels such as Website, Offline, On Premises, etc.

Salesforce Inbox's features include Personalization, Recording, Templates, etc.

Reviews

"I was amazed when I saw what I could do with points and clicks. Every possibility was right at the tip of your finger, just by clicking your mouse." - Clara Perez

Salesforce Inbox, MailTrack, Ebsta, Polymail, Saleshandy, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Inbox

Top Industries

Computer Software
Internet
Information Technology and Services

Popular in

Mid Market
Small Business
Enterprise

Salesforce Inbox is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Salesforce Inbox Use Cases

How does Salesforce Inbox facilitate Advertisement?

What Are the key features of Salesforce Inbox for Communication Management?

Salesforce Inbox integrates with email clients to provide centralized management of email communications, offering features such as tracking, scheduling, and template insertion. This tool streamlines communication by providing insights before sending and automatically logging emails within Salesforce. However, the tracking capabilities are limited to open status and do not provide detailed engagement metrics.

"...Salesforce IQ Inbox helped us to track call logs and email logs directly into Salesforce CRM...." Peer review by Javeed M, Sr. Business Consultant, Sales&Support, Information Technology and Services

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What makes Salesforce Inbox ideal for Engagement Management?

Salesforce Inbox Engagement Management provides sales professionals with tools to track email engagement, schedule follow-up actions, and view customer interactions. It automatically surfaces relevant data and context for each interaction to assist in crafting effective email responses. However, it is limited to analyzing communications within the email platform.

"...-Map the email domains to the existing records and opportunities inside Salesforce -Create a timeline lineage on customer touch points through the interface -Ability to create new salesforce records through a point & click functionality -Create tasks associated with deals or contacts that we need following up with -The ability to see the opportunities and deals that are associated with tasks and email exchanges that would be otherwise fragmented...." Peer review by User

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What makes Salesforce Inbox ideal for Meeting Management?

38+ more Business Use Cases

36 buyers and buying teams have used Cuspera to assess how well Salesforce Inbox solved their Sales Engagement needs. Cuspera uses 893 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Clara Perez Salesforce Developer Great Wave Technologies	I was amazed when I saw what I could do with points and clicks. Every possibility was right at the tip of your finger, just by clicking your mouse. Testimonial By Clara Perez
JEFF DAILEY CEO FARMERS INSURANCE	With the help of Salesforce, we're creating a truly differentiated experience for our customers. Testimonial By JEFF DAILEY
Husayn Kassai CEO & Co-Founder Onfido	Partnering with Salesforce Ventures puts access to a world of business expertise and acumen at your fingertips. Salesforce Ventures doesn't just bring the investment but offers the complete package. Testimonial By Husayn Kassai

CUSTOMERS	TESTIMONIALS
Clara Perez Salesforce Developer Great Wave Technologies	I was amazed when I saw what I could do with points and clicks. Every possibility was right at the tip of your finger, just by clicking your mouse. Testimonial By Clara Perez
JEFF DAILEY CEO FARMERS INSURANCE	With the help of Salesforce, we're creating a truly differentiated experience for our customers. Testimonial By JEFF DAILEY
Husayn Kassai CEO & Co-Founder Onfido	Partnering with Salesforce Ventures puts access to a world of business expertise and acumen at your fingertips. Salesforce Ventures doesn't just bring the investment but offers the complete package. Testimonial By Husayn Kassai

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
BACA Systems	NA	CASE STUDY BACA Systems Learn how the company will unlock all of its data with Data Cloud and boost sales efficiency with Einstein 1 Sales. Read More
3M	NA	Case Study 3M 3M tackles fraud to help protect frontline workers. Read More
ACTIVISION	NA	Case Study ACTIVISION How ACTIVISION helps in Leveling up on customer service with Salesforce Read More

Video

Salesforce inbox introduction

Frequently Asked Questions(FAQ)

for Salesforce Inbox

What is Salesforce Inbox?

Salesforce Inbox is a sales engagement platform that transforms the way reps sell. It extends the power of the Salesforce platform to email and calendar. It helps to acquire customers and improve sales and revenue.

Inbox brings email, calendar, and CRM together in one seamless experience. It views and works with Salesforce data, create Salesforce records, and log emails and events back to Salesforce, all directly in Inbox.

Some of its features include updating CRM data in real-time, selling smarter from the inbox and makes it a snap to sell from anywhere, Speed up through email with templates and personalized email messaging that streamline prospect outreach, schedule hard-to-get meetings faster by sharing calendar directly with customers and many more.

What is Salesforce Inbox used for?

Salesforce Inbox is a Sales Engagement Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Advertisement, Communication Management and Engagement Management .