Comparison Summary
This comparison report of Salesforce Service Cloud vs. Eccentex AppBase is based on a specific set of business needs and context. The comparison uses 11168 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Service Cloud and Eccentex AppBase
Salesforce Service Cloud, Freshservice, Zoho Desk, etc., belong to a category of solutions that help Help Desk, whereas Eccentex AppBase belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Service Cloud covers Helpdesk Management with Phone Calls, Customer Case Management, Engagement Management, Knowledge Management with User Generated Content, etc.
Eccentex AppBase focuses on Engagement Management, Knowledge Management, Customer Case Management with E-Mail, Helpdesk Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Service Cloud
Focus area
Salesforce Service Cloud is better than Eccentex AppBase for
Software Failure Risk
About
Service Cloud: Customer Support & Call Centre Software
Omnichannel Customer Service Software to Provide consistent, context-aware service
Age
1999
2008
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
109
31
Total Goals
(we found evidences for)
18
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve stakeholder relations
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Improve ROI
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Scale best practices
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Improve brand engagement
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Improve digital and social presence
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Improve efficiency
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Build brand awareness
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Launch new products
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Shorten ramp up time
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Improve visibility
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Enter new markets internationally or locally
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Grow market share
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Increase average basket value
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Manage risk
- See 15 more
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Launch new products
-
Improve brand engagement
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Build brand awareness
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Increase sales & revenue
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Improve digital and social presence
-
Improve ROI
-
Improve internal communications
- See 4 more
Top Channels
Channels Used
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e-mail
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user generated content
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blogs
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phone calls
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text SMS
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offline
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on premises
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website
- See 5 more
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e-mail
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user generated content
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blogs
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phone calls
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text SMS
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offline
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on premises
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website
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
