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Compare SAP Customer Experience vs BUSINESSNEXT (formerly CRMNEXT)

Comparison Summary

For SAP Customer Experience vs BUSINESSNEXT (formerly CRMNEXT) comparison, Our AI algorithm looked at 7809 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using SAP Customer Experience and BUSINESSNEXT (formerly CRMNEXT) to solve their respective business needs.

Pros and cons of SAP Customer Experience and BUSINESSNEXT (formerly CRMNEXT)

SAP Customer Experience is more suited to businesses that require Engagement Management and Sales Document Management where as BUSINESSNEXT (formerly CRMNEXT) is focused towards Lead Management with E-Mail and Service Management .

Both SAP Customer Experience and BUSINESSNEXT (formerly CRMNEXT) are CRM software, peers recommend SAP Customer Experience for engagement management and engaging and following up where as BUSINESSNEXT (formerly CRMNEXT) is more known for loan management and campaign monitoring .

logo SAP Customer Experience

Focus area

SAP Customer Experience is better than BUSINESSNEXT (formerly CRMNEXT) for

Software Failure Risk

  • medium

logo BUSINESSNEXT (formerly CRMNEXT)

Focus area

BUSINESSNEXT (formerly CRMNEXT) is better than SAP Customer Experience for

Software Failure Risk

  • low

About

Software to understand customers and engage them while growing revenue

The #1 CRM For Banking And Insurance

Age

1972

Financials

IPO

SERIES A

Business Need

Total Processes
(we found evidences for)

101

24

Total Goals
(we found evidences for)

16

5

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


sales document management

proposal & quote management

contract management



relationship management


contact list management



campaign monitoring



communication management

sending & publishing communications

tracking & monitoring communications



workflow management


social media management

social media analytics

managing social media account

engaging on social media


training & onboarding


customer feedback management

measuring customer satisfaction



knowledge management


lifetime value management




touchpoint management


channel management


promotion management



products & pricelist management


generation of new leads


loyalty management

customise loyalty program

identify target customers


customer case management


opportunity management




performance management


conversion management


social media marketing


account management


pipeline management





lead qualification


content management



sales call management


competitive intelligence



revenue cycle management


billing and invoice management


community building



business development


subscription management



trade show marketing


courses & assessment


relationship marketing


advocacy management



personalized marketing


distribution management



follower management


segmentation and targeting


calendar management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Grow market share

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Increase customer life time value

  • Improve brand engagement

  • Improve stakeholder relations

  • Launch new products

  • Establish thought leadership

  • Improve internal communications

  • Build brand awareness

  • Manage risk

  • See 13 more
  • Acquire customers

  • Improve efficiency

  • Improve ROI

  • Enhance customer relationships

  • Improve brand engagement

  • See 2 more

Top Channels

Channels Used

  • social media

  • e-mail

  • text SMS

  • offline

  • mobile

  • See 2 more
  • social media

  • e-mail

  • text SMS

  • offline

  • mobile

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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No Data

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Security & Privacy Risk

medium

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No Data

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting