Overview: SAP Lumira and Phocas as Business Intelligence Category solutions.
SAP Lumira and Phocas cater to business intelligence needs but serve different niches. SAP Lumira excels in integration and custom reports, appealing to varying business sizes with a strong presence in IT services. It provides comprehensive vendor support, including 24/7 assistance. Phocas specializes in sales and customer acquisition, supporting industries like wholesale and construction. It emphasizes training and onboarding in its support offerings to ease implementation.
SAP Lumira and Phocas: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
SAP Lumira supports diverse functions like competitive intelligence and funnel analysis. It addresses social media analytics and management, integrating collaboration and forecasting. read more →
Phocas focuses on competitive intelligence and helpdesk management. It enhances forecasting, collaboration, and loyalty management, focusing on generating leads and managing products. read more →
Business Goals
SAP Lumira aids in increasing sales and revenue and improves efficiency. It helps enhance customer relationships, supporting expansion into new markets. read more →
Phocas targets increasing sales and acquiring customers, with a focus on enhancing customer relationships. It also helps improve ROI and grow market share. read more →
Core Features
SAP Lumira stands out with its custom reports and robust analytics. It excels in data import and export, featuring high integration capabilities and security measures. read more →
Phocas showcases training and onboarding alongside analytics capabilities. It features custom reporting and data import, offering compliance and ease of migration. read more →
Vendor Support
SAP Lumira provides 24/7 support alongside chat, email, and phone options, catering to comprehensive customer service needs. read more →
Phocas offers training and onboarding, with email, chat, and phone support available. It includes 24/7 support akin to SAP Lumira. read more →
Segments and Industries
SAP Lumira appeals to small, mid-market, and large enterprises, with strong usage in IT services and computer software industries. read more →
Phocas serves enterprise and large markets, notably in wholesale and manufacturing. It minimally engages with small businesses. read more →
Operational Alignment
SAP Lumira fits flexible operational needs, suitable for varying scales. It primarily serves through mobile, offline, and on-premises channels. read more →
Phocas integrates primarily through promotions and direct channels like email and phone, aligning with industry-specific workflows. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Most deployed common Use Cases for SAP Lumira and Phocas
What makes SAP Lumira and Phocas ideal for Competitive Intelligence?
What makes SAP Lumira and Phocas ideal for Forecasting?
How does SAP Lumira and Phocas facilitate Collaboration?
SAP Lumira in Action: Unique Use Cases
What Are the key features of SAP Lumira for Funnel Analysis?
Phocas in Action: Unique Use Cases
How does Phocas address your Helpdesk Management Challenges?
Why is Phocas the best choice for Contact List Management?
News
Latest SAP Lumira News
SAP Business AI: Release Highlights Q4 2024
SAP Business AI released over 130 generative AI capabilities in 2024, enhancing tasks like esports strategy and HR operations. The AI copilot Joule was integrated into 80% of tasks, with 1,300 new skills, and partnerships with AWS, Meta, NVIDIA, and others were formed.
Latest Phocas News
Sydneys Phocas Software courts global buyers - The Australian Financial Review
Sydney-based Phocas Software is exploring opportunities with global buyers.
