Overview: SmartSurvey and SightMill as Customer Feedback Management Category solutions.
SmartSurvey offers robust feedback collection and customer engagement through extensive survey tools, analytics, and integration capabilities. It serves diverse industries and multiple customer segments, supported with 24/7 service. SightMill focuses on measuring customer satisfaction via net promoter scores, with essential integration and analytics features. It is primarily used by large enterprises in the IT and internet sectors with basic support options.
SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.
SightMill: SightMill helps measure and improve customer satisfaction and employee engagement via email, SMS, website, and training events using Net Promoter Score software. Enhance feedback effortlessly.
SmartSurvey and SightMill: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
SmartSurvey excels in collecting feedback and facilitating engaging conversational surveys. It offers tools for measuring customer satisfaction and managing social media. read more →
SightMill Net Promoter Score Software specializes in collecting feedback and measuring net promoter scores. It also supports communication management. read more →
Business Goals
SmartSurvey helps improve customer satisfaction and build brand awareness. It's also used for acquiring customers and improving operational efficiency. read more →
SightMill primarily focuses on improving customer satisfaction. read more →
Core Features
SmartSurvey provides comprehensive analytics, custom reports, data import/export, and strong security features across platforms. read more →
SightMill includes integration, analytics, custom reports, and basic security features. read more →
Vendor Support
SmartSurvey offers 24/7 support, along with chat and email support. read more →
SightMill provides limited support options, including 24/7 availability in a more concise package. read more →
Segments and Industries
SmartSurvey caters to mid-market, large enterprises, and government administration sectors. read more →
SightMill primarily serves large enterprises within the internet and IT sectors. read more →
Operational Alignment
SmartSurvey integrates into workflows of government, education, and transportation industries, meeting the needs of varied operational scales. read more →
SightMill integrates well with operational environments in large enterprises, especially in tech-focused industries. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
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