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SmartSurvey: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: SmartSurvey
Brand: SmartSurvey
Rating: 4.59 (3729 reviews)

4.59 5

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(3729)

Feedback Management Tool to create online surveys and forms

SmartSurvey Overview

SmartSurvey offers a sophisticated online survey tool designed for creating, distributing, and analyzing surveys with ease. This UK-based platform provides graphical analysis of survey results, enabling businesses to gain actionable insights efficiently. SmartSurvey's competitive edge lies in its user-friendly interface combined with advanced features, catering to enterprises seeking comprehensive feedback management solutions. The platform supports a wide range of survey types, making it adaptable for various industry needs. A notable aspect of SmartSurvey is its localized support team, ensuring personalized assistance for UK users. This combination of advanced functionality and local expertise positions SmartSurvey as a valuable asset for businesses aiming to enhance customer feedback strategies.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Social Media Management, as the business use cases that they have been most satisfied with while using SmartSurvey.

Other use cases:

Communication Management
Market Research
White-Labeled Surveys
Contact List Management
Helpdesk Management
Collaboration
Lead Engagement

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Business Priorities

Improve Customer Satisfaction and Build Brand Awareness are the most popular business priorities that customers and associates have achieved using SmartSurvey.

Other priorities:

Acquire Customers
Improve Efficiency
Scale Best Practices
Increase Sales & Revenue
Improve Employee Experience
Grow Market Share
Improve Brand Engagement
Improve Stakeholder Relations
Improve ROI
Improve Digital And Social Presence
Enter New Markets Internationally Or Locally
Improve Product Experience

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SmartSurvey Use-Cases and Business Priorities: Customer Satisfaction Data

SmartSurvey works with different mediums / channels such as Social Media. Website. E-Mail etc.

SmartSurvey's features include Embedded Survey Forms, Personalization, Alerts: Popups & Notifications, etc. and SmartSurvey support capabilities include Email Support, Phone Support, Chat Support, etc. also SmartSurvey analytics capabilities include Analytics, and Custom Reports.

Reviews

"We couldn’t be happier with Smartsurvey, we love its functionality and flexibility. This means we have been able to use one survey tool across many parts of the business." - Martin

SmartSurvey, Opinion Stage, SmileBack, SurveyMethods, Medallia Agent Connect, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.

Popular Business Setting

for SmartSurvey

Top Industries

Government Administration
Transportation/Trucking/Railroad
Education

Popular in

Enterprise
Small Business
Mid Market

SmartSurvey is popular in Government Administration, Transportation/Trucking/Railroad, and Education and is widely used by Enterprise, Small Business, and Mid Market.

Comprehensive Insights on SmartSurvey Use Cases

What benefits does SmartSurvey offer for Collecting Feedback?

SmartSurvey provides a variety of question types, allowing users to create diverse surveys. The platform is user-friendly, enabling rapid survey creation. SmartSurvey facilitates collecting feedback from customers and potential customers, enabling businesses to gather insights and improve products and services.

"...We are an HCI buisness so need a solid to to manage surveys Easy to use...." Peer review by Peter C., Marketing and Advertising

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What Are the key features of SmartSurvey for Engaging Conversational Surveys?

Smartsurvey's Engaging Conversational Surveys enable users to distribute surveys across various channels, including email, social media, and SMS. The tool facilitates automated follow-up emails, personalized responses, and targeted reminders, enhancing engagement and data collection. However, automatic data extraction functionality for scheduled reporting is not currently available.

"...The functionality and features provided by the SmartSurvey platform have enabled us to create some really engaging surveys, with the training we ve received from the SmartSurvey team helping us to maximise the value we can obtain through the platform...." Case Study Home Office

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How does SmartSurvey address your Communication Management Challenges?

Why is SmartSurvey the best choice for Market Research?

42+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well SmartSurvey solved their Customer Feedback Management needs. Cuspera uses 3729 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Martin uSwitch	We couldn’t be happier with Smartsurvey, we love its functionality and flexibility. This means we have been able to use one survey tool across many parts of the business. Testimonial By Martin
David Cooke Head of corporate internal communications Home Office	The functionality and features provided by the SmartSurvey platform have enabled us to create some really engaging surveys, with the training we’ve received from the SmartSurvey team helping us to maximise the value we can obtain through the platform. SmartSurvey are really prompt and proactive in ...their support too and have provided us with out-of-scope consultancy support on numerous occasions, which has really useful. Testimonial By David Cooke
Head of Product Excellence Alton Towers	Often as a group, we set up project teams for larger assignments such as our annual Scarefest and the launch of new attractions. One of the main objectives during seasonal events is gathering instant feedback from customers to understand what aspects they enjoyed or would like to see improved. Testimonial By Alton Towers

CUSTOMERS	TESTIMONIALS
Martin uSwitch	We couldn’t be happier with Smartsurvey, we love its functionality and flexibility. This means we have been able to use one survey tool across many parts of the business. Testimonial By Martin
David Cooke Head of corporate internal communications Home Office	The functionality and features provided by the SmartSurvey platform have enabled us to create some really engaging surveys, with the training we’ve received from the SmartSurvey team helping us to maximise the value we can obtain through the platform. SmartSurvey are really prompt and proactive in ...their support too and have provided us with out-of-scope consultancy support on numerous occasions, which has really useful. Testimonial By David Cooke
Head of Product Excellence Alton Towers	Often as a group, we set up project teams for larger assignments such as our annual Scarefest and the launch of new attractions. One of the main objectives during seasonal events is gathering instant feedback from customers to understand what aspects they enjoyed or would like to see improved. Testimonial By Alton Towers

Case Studies

CASE STUDY uSwitch

SmartSurvey helped uSwitch collect feedback on their webchat service. uSwitch used SmartSurvey to create a branded survey inside the chat window. The survey linked responses to specific chats. This m...ade it easy to find areas for improvement. SmartSurvey's features let uSwitch filter and export data for monthly reports. uSwitch now uses one survey tool across many parts of the business.

Education

CASE STUDY University of Puerto Rico

SmartSurvey's Enterprise survey software helped the University of Puerto Rico collect data after Hurricane Maria. The university needed to survey a rural community with no power or internet. SmartSur...vey's offline survey tool let them gather data in the field and upload it later. The research found 43% of residents owned battery-powered electronics and 100% used small batteries, but many did not dispose of them safely. The tool enabled the university to assess risks and guide the community on hazardous material use and disposal.

Education

CASE STUDY West Lothian College

SmartSurvey helped West Lothian College boost their annual Induction Survey response rate by 600% in under 6 months. The college needed a user-friendly survey tool with strong API support and secure ...data handling. SmartSurvey's Enterprise solution provided easy integration, reliable APIs, and clear documentation. The college solved data consistency and anonymous survey challenges. They also improved survey delivery and engagement using SmartSurvey's features.

Government Administration

CASE STUDY Norfolk County Council

SmartSurvey helped Norfolk County Council move from paper-based surveys to online surveys. The council needed a secure, UK-based survey platform that met strict data protection laws. SmartSurvey enab...led easy survey creation, cross-department collaboration, and reduced print and postage costs. The council now gathers better feedback, saves money, and gets ongoing support from SmartSurvey.

Hospital & Health Care

CASE STUDY Royal College of Obstetricians and Gynaecologists

SmartSurvey helped the Royal College of Obstetricians and Gynaecologists improve HR processes. The college needed a GDPR-compliant survey tool to manage staff surveys, exit interviews, and pulse surv...eys. SmartSurvey provided an easy-to-use, secure, and highly functional solution. The tool ensured data security and continuity for HR data collection. The college now collects high-quality data and makes better changes to support women's health.

Non-Profit Organization Management

CASE STUDY Parkinson's UK

SmartSurvey helped Parkinson's UK manage online surveys for over 38,000 members. The charity used SmartSurvey's multi user management to control survey distribution and data privacy. Branded, mobile-...responsive surveys improved engagement rates. Real-time response review and UK/EU data storage ensured compliance. Staff engagement and satisfaction increased as employees gained control over survey campaigns.

Exploring your data - by SmartSurvey

Frequently Asked Questions(FAQ)

for SmartSurvey

What is SmartSurvey?

SmartSurvey is a feedback management platform that helps to create surveys, build questionnaires and analyze the results to gather the required information to make smart decisions. It helps to improve efficiency and build brand awareness.

SmartSurvey helps to get real-time feedback to retain business and build brand loyalty, increase employee productivity, engagement, and retention. It also identifies trends, validates research, and drives improvements.

Some of its features include providing customized features to create engaging smart surveys, delivering surveys across multiple platforms to engage with users anywhere, analyze data to reveal actionable insights to create opportunities and enable SSL encryption for safe and secure surveys.

What is SmartSurvey used for?

SmartSurvey is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Build Brand Awareness by Collecting Feedback, Engaging Conversational Surveys and Social Media Management .