SmartSurvey Overview
SmartSurvey offers a sophisticated online survey tool designed for creating, distributing, and analyzing surveys with ease. This UK-based platform provides graphical analysis of survey results, enabling businesses to gain actionable insights efficiently. SmartSurvey's competitive edge lies in its user-friendly interface combined with advanced features, catering to enterprises seeking comprehensive feedback management solutions. The platform supports a wide range of survey types, making it adaptable for various industry needs. A notable aspect of SmartSurvey is its localized support team, ensuring personalized assistance for UK users. This combination of advanced functionality and local expertise positions SmartSurvey as a valuable asset for businesses aiming to enhance customer feedback strategies.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Social Media Management, as the business use cases that they have been most satisfied with while using SmartSurvey.
Business Priorities
Improve Customer Satisfaction and Build Brand Awareness are the most popular business priorities that customers and associates have achieved using SmartSurvey.
SmartSurvey Use-Cases and Business Priorities: Customer Satisfaction Data
SmartSurvey works with different mediums / channels such as Social Media. Website. E-Mail etc.
SmartSurvey's features include Embedded Survey Forms, Personalization, Alerts: Popups & Notifications, etc. and SmartSurvey support capabilities include Email Support, Phone Support, Chat Support, etc. also SmartSurvey analytics capabilities include Analytics, and Custom Reports.
Reviews
"“In our work to further improve patient care and the patient experience, it’s important for us to keep moving forward. It’s nice to now have a survey platform in place that’s really helping us to drive positive change. I really feel it’s made us eve...n better as an organisation. In fact, so much so that a growing number of departments outside the patient experience team, have started to use the SmartSurvey platform too, after being impressed by what they’ve seen. As for our own team, we’re looking forward to exploring further ways in which we can use and benefit from the solution in the future." - Aisha Abdullah
Peer review evidence (same sources as the product rating summary)
"...Most recently the organisation ran an employee feedback survey to assess how staff were feeling following the outbreak of the Covid-19 pandemic...." Case Study Home Office
"...As a small school wanting to engage both our parents/carers and children we needed a survey tool that was simple to use and easy to analyse results from and SmartSurvey delivered this...." Peer review by Phill Weaver
"...Social Media: Share surveys via all social media platforms...." Customer Satisfaction Surveys
SmartSurvey, Opinion Stage, SmileBack, SurveyMethods, Medallia Agent Connect, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.
Popular Business Setting
for SmartSurvey
Top Industries
- Government Administration
- Transportation/Trucking/Railroad
- Education
Popular in
- Enterprise
- Small Business
- Mid Market
SmartSurvey is popular in Government Administration, Transportation/Trucking/Railroad, and Education and is widely used by Enterprise, Small Business, and Mid Market.
SmartSurvey Customer wins, Customer success stories, Case studies
How does SmartSurvey address your Collecting Feedback Challenges?
What makes SmartSurvey ideal for Engaging Conversational Surveys?
How does SmartSurvey facilitate Communication Management?
How does SmartSurvey address your Market Research Challenges?
11 buyers and buying teams have used Cuspera to assess how well SmartSurvey solved their Customer Feedback Management needs. Cuspera uses 3729 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
“In our work to further improve patient care and the patient experience, it’s important for us to keep moving forward. It’s nice to now have a survey platform in place that’s really helping us to drive positive change. I really feel it’s made us even better as an organisation. In fact, so much so t...hat a growing number of departments outside the patient experience team, have started to use the SmartSurvey platform too, after being impressed by what they’ve seen. As for our own team, we’re looking forward to exploring further ways in which we can use and benefit from the solution in the future. |
|
We needed to work smarter and cut down on the time taken to do administrative tasks. I was aware of how powerful online surveys could be and believed using them could provide the solution we needed. Testimonial By Hayley |
|
Often as a group, we set up project teams for larger assignments such as our annual Scarefest and the launch of new attractions. One of the main objectives during seasonal events is gathering instant feedback from customers to understand what aspects they enjoyed or would like to see improved. Testimonial By Alton Towers |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Aisha Abdullah Senior Patient Experience Coordinator Oxleas NHS Foundation Trust |
“In our work to further improve patient care and the patient experience, it’s important for us to keep moving forward. It’s nice to now have a survey platform in place that’s really helping us to drive positive change. I really feel it’s made us even better as an organisation. In fact, so much so t...hat a growing number of departments outside the patient experience team, have started to use the SmartSurvey platform too, after being impressed by what they’ve seen. As for our own team, we’re looking forward to exploring further ways in which we can use and benefit from the solution in the future. |
|
Hayley Dunalley Primary School |
We needed to work smarter and cut down on the time taken to do administrative tasks. I was aware of how powerful online surveys could be and believed using them could provide the solution we needed. Testimonial By Hayley |
|
Head of Product Excellence Alton Towers |
Often as a group, we set up project teams for larger assignments such as our annual Scarefest and the launch of new attractions. One of the main objectives during seasonal events is gathering instant feedback from customers to understand what aspects they enjoyed or would like to see improved. Testimonial By Alton Towers |
Exploring your data - by SmartSurvey
Frequently Asked Questions (FAQ)
What buyers ask before choosing SmartSurvey
What is SmartSurvey?
SmartSurvey is a feedback management platform that helps to create surveys, build questionnaires and analyze the results to gather the required information to make smart decisions. It helps to improve efficiency and build brand awareness.
SmartSurvey helps to get real-time feedback to retain business and build brand loyalty, increase employee productivity, engagement, and retention. It also identifies trends, validates research, and drives improvements.
Some of its features include providing customized features to create engaging smart surveys, delivering surveys across multiple platforms to engage with users anywhere, analyze data to reveal actionable insights to create opportunities and enable SSL encryption for safe and secure surveys.
What is SmartSurvey used for?
What are the top features of SmartSurvey?
Who uses SmartSurvey?
What are SmartSurvey alternatives?
Where is SmartSurvey located?
Peers used SmartSurvey for Collecting feedback and Engaging conversational surveys
SmartSurvey Competitors
SmartSurvey Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (148) |
| Custom Reports | Read Reviews (378) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (148) |
| Custom Reports | Read Reviews (378) |
SmartSurvey Integrations
SmartSurvey integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for SmartSurvey
Software Failure Risk Guidance
?for SmartSurvey
Overall Risk Meter
Top Failure Risks for SmartSurvey
SmartSurvey News
New CSAT/eSAT Calculation Now Available - Product Update - SmartSurvey
SmartSurvey has launched a new CSAT/eSAT calculation feature for Enterprise Plus users, allowing them to measure satisfaction based on the percentage of satisfied responses rather than averages. This update provides a clearer view of customer or employee sentiment and simplifies reporting. The feature is available now and can be accessed when adding or editing satisfaction questions in surveys.
AI Survey Generator and Import Tool: Build surveys in seconds, not hours - Product Update - SmartSurvey
SmartSurvey has launched an upgraded AI Survey Generator and a new AI Import tool, available as of October 24, 2025. The AI Survey Generator now supports all question types, enhancing survey creation efficiency. The AI Import tool allows seamless survey migration from Word or PDF, streamlining the transition from draft to live survey. These tools aim to reduce administrative tasks and improve responsiveness.
SmartSurvey Profile
Company Name
SmartSurvey
Company Website
https://www.smartsurvey.co.uk/HQ Location
Basepoint Business Centre, Oakfield Close, Tewkesbury, Gloucestershire GL20 8SD, GB
Employees
11-50
Social
Financials
PRIVATE
What benefits does SmartSurvey offer for Social Media Management?