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SmileBack vs Customerville: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for SmileBack low Failure Risk for Customerville medium
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Comparison Summary

This comparison report of SmileBack vs. Customerville is based on a specific set of business needs and context. The comparison uses 1432 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SmileBack and Customerville

SmileBack, Customerville, CustomerSure, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SmileBack covers Collecting Feedback, Engaging Conversational Surveys with Phone Calls, Rating And Review Management, Helpdesk Management, etc.

Customerville focuses on Collecting Feedback with E-Mail, Engaging Conversational Surveys, Social Media Management with E-Mail, Sales Document Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SmileBack

Focus area

SmileBack is better than Customerville for

Software Failure Risk

  • low

logo Customerville

Focus area

Software Failure Risk

  • medium

About

Customer satisfaction platform, simple to use but deep in insights

Customer experience tool to transform customer experience surveys into interactive experiences

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

31

14

Total Goals
(we found evidences for)

8

3

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (256)

Read Reviews (24)

measuring customer satisfaction

Read Reviews (138)

Read Reviews (0)

measuring net promoter score

Read Reviews (32)

Read Reviews (7)

engagement management

Read Reviews (37)

Read Reviews (5)

engaging and following up

Read Reviews (29)

Read Reviews (5)

rating and review management

Read Reviews (34)

Read Reviews (0)

social media management

Read Reviews (11)

Read Reviews (4)

social media analytics

Read Reviews (8)

Read Reviews (4)

engaging on social media

Read Reviews (2)

Read Reviews (0)

helpdesk management

Read Reviews (11)

Read Reviews (0)

coaching

Read Reviews (7)

Read Reviews (1)

competitive intelligence

Read Reviews (7)

Read Reviews (0)

loyalty management

Read Reviews (6)

Read Reviews (0)

customise loyalty program

Read Reviews (6)

Read Reviews (0)

lifetime value management

Read Reviews (3)

Read Reviews (1)

generation of new leads

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (2)

Read Reviews (0)

merger and acquisition

Read Reviews (2)

Read Reviews (0)

business development

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Build brand awareness

  • Improve brand engagement

  • Improve efficiency

  • Increase sales & revenue

  • Grow market share

  • See 5 more

  • Enhance customer relationships

  • Improve ROI

  • Increase customer life time value

Top Channels

Channels Used

  • e-mail

  • promotions

  • social media

  • e-mail

  • promotions

  • social media

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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No Data

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Security & Privacy Risk

medium

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No Data

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting